These people are crooks. If they send you a garbage wig or make a mistake on your order, they will lie to you and exhaust you in every way possible in order to avoid refunding your money or making an exchange.
And after all of that lying, if they finally agree to a return, they expect you to pay for return shipping and trust them to reimburse you for the shipping cost. DO NOT FALL FOR IT.
Risk-free means that they won’t ever risk returning any money you’ve spent back to you.
Response from xrsbeautyhair.comNov 5, 2024
We do apologize for the inconvenience caused to you dear customer,We searched all our orders and did not find your order or your email. Could you please tell me your order number or email address. If you have any questions, our after-sales team will give you priority deal with.
We are selling 100% human hair, which is natural and nice. If you don't like it after receiving it, we can provide one time free exchange or return service.This is our website’s return and exchange policy
https://xrsbeautyhair.com/pages/return-exchange-policy.If you want to speed up the return or exchange process, you could send us photos of the wig in the email so that we can provide a return address faster.
We really cannot provide return labels, but we have a warehouse in the United States to receive returns . For returns， we will provide the return address after confirming the product photos . After we receive the package, we can reimburse for the shipping costs. We are a legal wig company ,we definitely abide by our website policies and receive supervision.
We do apologize for the inconvenience caused to you again， we will do our best to solve your after-sales problems for you，dear customer
We did not find any of your orders, nor did we find your after-sales emails to contact us. Could you please tell me your order number or your email address?We will priority to solving your after-sales problems. We apologize again for all the troubles caused to you.
BE
Bethany
SCAMMERS!
These people will lie to you if you have any issue with your order, whether it's the terrible quality or if they've made a mistake - they will lie to get you to keep the garbage they sent you.
They delete negative reviews from their website. You can see that several reviews here have called them out on this.
They've posted fake reviews here. Reviews with only the headline or one sentence are FAKE. Reviews purporting to be from the UK that don't use words spelled correctly for the UK are FAKE. The reviews with comically bad grammar are FAKE.
Do yourself a HUGE favor and stay away from this company. They are not honest. You can find the same wigs elsewhere for better prices and with fewer headaches.
Response from xrsbeautyhair.comNov 5, 2024
We apologize for the inconvenience caused to you dear customer,We searched all our orders and did not find your order or your email. Could you please tell me your order number or email address. If you have any questions, our after-sales team will give you priority deal with.
We have been committed to providing customers with excellent services and high-quality products,So we will not lie to our customers. We know how important our customers' trust is to us. If you have any after-sales problems, we will do our best to solve them for you.
We do apologize for the inconvenience caused to you again，
If you are willing to tell us your order number or name or email address，we will do our best to solve your after-sales problems for you，dear customer
We did not find any of your orders, nor did we find your after-sales emails to contact us. Could you please tell me your order number or your email address?We will priority to solving your after-sales problems. We apologize again for all the troubles caused to you.
AM
Amy
HORRIBLE
Wigs shed like crazy. Totally overpriced. Customer service is awful. There's basically no such thing as returns or exchanges. STAY AWAY!!!
Response from xrsbeautyhair.comNov 1, 2024
We do apologize for not giving you a good shopping experience. We have always done our best to provide customers with good service and high-quality product quality.Small part of the hair will not be fixed when it is processed, so some hair will fall out after you comb your hair for the first time. Under normal the workers will comb off the unfixed hair ,and the number of unfixed hair is very small, and there will be no hair loss after a few combs.Or is the wifts part not fixed properly, causing hair shedding?Could you please send us a few photos to our after-sales email, and we will definitely remind our after-sales team to solve it for you
We did not find your order or email, We apologize again for any inconvenience caused to you .Could you please can you tell me your order number？ Or contact our after-sales service by email. we will do our best to solve your after-sales problems for you，my dear
We did not find any of your orders, nor did we find your after-sales emails to contact us. Could you please tell me your order number or your email address?We will priority to solving your after-sales problems. We apologize again for all the troubles caused to you.
BP
BP
SHADY
I ordered a wig from them. This is the second one. As soon as I opened the box, I realized it was the wrong color. I emailed them to let them know. They insisted they sent the right color and said some nonsense about the color looking different in different light, as if we're not all familiar with how hair color and lights work. They said they would do a "one time" exchange for me, even though the website clearly says, "risk free returns and exchanges". Shady!
So I sent a picture of the new wig next to the old wig, letting them know that if they are now referring to the wig I just received as a #2 in color, that I won't be able to order from them in the future because the color they sent me looks terrible on me. At that point, they finally admitted they made a mistake and again said that they would do a "one time free exchange". Again, shady but I played along to try and get this exchange done quickly. I responded letting them know that I understand that mistakes happen and that I need a return shipping label and expedited shipping on the wig that I ordered because I needed it for an event I'm attending.
Here's where it got super shady. They wanted ME to pay for return shipping AND they wanted me to pay for another wig in order to get it to me in time. They said that they would reimburse me for the return shipping and refund me for the wrong wig they sent me as soon as they got it back. I don't think so.
That's not remotely in the stratosphere of what I would refer to as "risk free returns and exchanges". That's what I would refer to as an interest free loan to correct your mistake.
I don't appreciate being treated like a thief who is trying to get away with something when they're the ones who have been behaving like thieves who are trying to get away with something with the very first email that they sent me.
I ended up contacting my credit card company to reverse the charges because after a week of going back and forth with these crooks, it was clear that they were not going to live up to the marketing on their website.
Do yourself a favor and do your wig shopping somewhere else.
There it is in their reply, "one time free exchange". They're admitting that the claim on the website is a lie so is everything else they said in the reply. They seem to have a disease where they can't admit that they made a mistake and sent the wrong wig. Would you trust them to refund you for return shipping?
Response from xrsbeautyhair.comOct 30, 2024
We apologize for the inconvenience, there may have been some misunderstanding between us, We are 100% sure that the first email we responded to stated that we can do one time free exchange if you don't like the hair color and we can search for screenshots to prove it, my dear .we do strict inspection before shipping and what we sent wig is indeed our color #2, you sent us picture of the new wig and the old wig, We noticed that your old wig was a natural color wig and you liked your first order the natural color wig, but ordered color #2 the second time, Maybe accidentally ordered the wrong color, so we asked you if we can free exchange natural color wig for you and provide you with a return address.dear Debby
You would like us to provide a return label, but we do apologize that we cannot provide return labels, because we are a Chinese company,Returning a package to China may require you to pay high tariffs and long shipping times,but we have a warehouse in the United States，you could use USPS to send the wig to our US return warehouse,We can reimburse you for return shipping fee once we receive the package.So we do offer you risk-free returns and exchanges,dear Debby
According to our free exchange process, we need to receive the return package first and then send new exchange wig for customer, but you said in the email that you have an event and want to receive new wig urgently .So I have thought of two solutions for you. You could also place a new order and we can ship it immediately. For your return ,once we receive your return package we will register a full refund for you and reimburse shipping costs. You could also wait for the normal exchange process. We do apologize again for causing you misunderstandings . I just want to solve the problem for you quickly and provide you with more solutions. You could choose the solution you like.my dear Debby
We apologize again for not giving you a good shopping experience. We understand all your concerns.We respect all your choices, You could choose to refund or exchange the wig after we receive the return package.We are just providing you with more choices. We apologize again for causing you misunderstanding.
We are a eligible wig company and we have two big wig factory, our company have over 1000 employee , we know a company want to growning better and better need customers trust ,We will definitely reimburse you for the shipping cost. if you do not trust us anymore, we understand that, We respect all your choices
MS
McLovin S.
DO NOT WASTE YOUR MONEY WITH THESE FRAUDS
Its crazy how your company claims to stick by the products you sale and constantly blame the customer when people point out the poor quality of what you sell. You delete their real negative reviews or never post them so to me it seems that you guys are complete frauds and the reviews are not real and I will expose you I posted my review with picks and you deleted it but I have the screenshots like I said you are frauds Im going to keep reporting you
Why was my negative review about your product removed from your site your a Chinese agency lying to Americans
Response from xrsbeautyhair.comMay 8, 2024
We apologize again for not giving you a good shopping experience. We have always done our best to provide customers with good service and high-quality product quality.We can guarantee that all our reviews are real reviews from our customers
We apologize again for any inconvenience caused to you .you could contact our after-sales team . we will do our best to solve your after-sales problems for you，my dear
ML
Mariammah L.
Do not buy from them cheap poor quality hair at a premium price - dishonest people
I bought a wig from this company and what they sent me was terrible! I paid around £700 for the wig. They used a cheap wig cap and the hair was always fuzzy and dry of poor quality and the wig cap frayed so much I could only wear it twice! I even flat ironed it but after an hour it was a fuzzy mess but the hair at the back seemed of her better quality. I contacted after sales they said the hair may have been made from two different batches. Why would I want a wig made from two different batches of hair? I paid for premium quality ALL OVER! The wig also sheds like crazy and mats up! Why is this? Surely this is not premium hair! Let me make it clear I suffer with hair loss and own over 20 wigs and know how to care for them. I have never experience anything like this. They tried to offer of a refund for $30 (admission of guilt) after I sent pictures proving it i felt insulted! I tried to post a honest review on their website site twice and they just kept deleting it! I couldn't believe it they are definitely dishonest and not to be trusted! The comments on their website are carefully monitored so beware! I will never buy from them again its a shame I can not post the pictures on here to show you how terrible the wig looks! Now they are ignoring my emails altogether since June after I threatened them with legal action! Order #19620
Response from xrsbeautyhair.comSep 8, 2023
we do apologize for the inconvenience to you my dear Mariammah ，Your order is in March 2023.We have contacted the factory and the quality inspection department many times to confirm that the hair we send to you,we can confirm they uses the same raw material for the frontal and weft parts, just because of the production sequence, because the frontal is hooked up one by one by hair the workers manually, it costs It takes a long time, wig frontal needs to be done first, and then add the weft, so it may not be completed at the same time, but we can guarantee that they are all the same raw material, good quality 100% human indian virgin hair,my dear Mariammah .
we do apologize for the inconvenience to you again. our website does not have the option to delete bad reviews,It may be due to system reasons that if you do not leave a review on the corresponding product you purchased, you may not pass. We apologize for not giving you a good shopping experience, but we can 100% guarantee the wig is 100% human indian virgin hair,my dear Mariammah
CH
Charlene
Scammers
Scammers. This company told me to send my original wig back and I would receive a refund for the shipping cost £22.45. I have not received any refund and it has been a month now. I tried contacting the customer service this up but I got no reply. I got sent another wig but it did not fit my head again. I got sent a medium cap size. What a joke! The person I spoke to tried to say the wig cap is large but it is not. I ordered 200% destiny and clear lace but I received something different. The customer service person even tried to make you think they are genuine and they want to put things right but instead the person is scamming. I now have to send back the replacement and spend another £22.45. Together that is £44.90. The person has not replied back to me about this refund for return shipping. The person ignores my email. The person I spoke to even tried to say I can only return an item once. I will never order from this company again.
Response from xrsbeautyhair.comMay 23, 2023
Dear Charlene, We apologize for not giving you a perfect shopping experience. We have refunded the shipping fee of £22.45 to you, you can check your PayPal account, or you can contact PayPal customer service staff for inquiries. Dear Charlene, the new wig we shipped to you is indeed a large-sized wig, and we asked our colleagues in the quality inspection department to check your wig in great detail before shipping it to you. Whether it's length, density, or size, your wig is completely out of line with our company's standards. Dear, I have applied for you and can provide you with a return service. If you really don't like the wig you received, colleagues from our after-sales team will contact you by email and tell you the detailed information.
BO
Banwo Omotola O.
My experience with Xrsbeautyhair
My Experience with Xrsbeautyhair
Just got this now and l think it will be fair if l post my exact reviews.
From the total of £675.31 paid, l got £604.83 refunded now, paid £21.35 to post back the hair.
Now l have £ 583.48 back, £91.83 to all these.
I was waiting to get my refund before l tell you my opinions, the hair you sent to me is what one can call what l ordered for versus what l got, it was so dull looking and very inferior and way more expensive than the real hair.
Remember l made mention of my old Wigs which l even got at #50,000-#75,000 two years ago, which were of better quality.
I ordered before l saw people's review about the quality of hair you sent to people.
What you display on your site is not what you send to people.
You post good quality, and you send inferior.
I was disappointed, so my husband,why did he insisted l return the wigs.
We got original and good quality here after l sent your wigs back at £170 you can imagine.
The only good thing was that you were polite but every other thing appears like scam even from the start and DHL called and you were telling me what to say and changing of prices,receipts.
My sincere opinion, l dont think you are straightforward at all.
Almost £100 to your insincerity,
So like you requested to change my review on the trust pilot after l got my refund, l will surely help you post my experiences on all the possible sites l can.
I hope the company ammend their ways,appears they are more interested in just collecting people's hard earned money to providing the services they claim to display on the site.
Also learn to check reviews before you make orders online, if l did l would have been saved from this unnecessary expenses
Response from xrsbeautyhair.comMay 5, 2023
Dear Omotola, we do apologize for not giving you a perfect shopping experience. Since we were on the Labor Day holiday from 28th April, and we just came back. I have notified the finance department to prioritize the refund for you, the refund is already being processed, you can check it later.
