XoxodayXoxoday powers rewards, incentives, and loyalty programs for 5,000+ companies worldwide, including Microsoft, Adobe, Mercedes, AT&T, H&M, and more, that help them engage and retain their employees, customers, and partners.With $1B+ annual GMV and 250+ integrations (MS Teams, Slack, Salesforce, HubSpot, SAP, and more), we make it simple for teams across HR, sales, marketing, and CX to drive measurable impact, boosting engagement, conversion, and retention. Headquartered across 12 global offices, including the US, Xoxoday delivers secure, scalable, global and flexible solutions. Our Suite of Products:1) Empuls - Build a connected and motivated workplace with recognition, rewards, surveys, and an all-in-one employee engagement tool that also helps sales and channel leaders drive revenue, productivity, and motivation with real-time leaderboards, nudges, and automated payouts2) Plum - A global rewards marketplace with 10M+ options across 30+ categories including gift cards, experiences, travel, merchandise, digital subscriptions, wellness, and charity donations in 175+ countries3) Loyalife - An enterprise-grade loyalty solution for customers and channel partners to retain, engage, and maximize lifetime value with personalized and scalable rewards and also helps banks, payment providers, and reward platforms launch and manage merchant-funded promotions at scale
Xoxoday (xoxoday.com) has 322 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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322 approved reviews, newest moderated first
Fran Larumbe S.
Llevo más de 15 días esperando el cupón y no me dan ninguna otra opción
Response from XoxodayAug 14, 2026
Hi, we’re sorry about the delay and understand how frustrating it is to have been waiting for more than 15 days. Could you please share your reference number with us? We’ll have the team review your case and provide a clear update on the status of your voucher.
Nikhil S.
I recently initiated a redemption request for my Reward Code, but I have not yet received the corresponding gift voucher or coupon. The details of the transaction are as follows: - Date: August 9, 2026 - Order Number: 40846130 Please check the status of this redemption and update me on when the coupon will be delivered.
L S.
I got a card through this company, and I went to redeem it only to find that they said that there was technical difficulties getting my card. Other companies have gotten the same card instantly. Avoid this company.
Anonymized U.
Ik heb pas vandaag de tijd gehad om opnieuw naar de winkel te gaan. En nee, dit dossier is allesbehalve "correct afgehandeld". De barcode die jullie uiteindelijk hebben doorgestuurd – nadat ik er zelf expliciet om moest vragen omdat ik aanvankelijk enkel een cijfercode kreeg – werkt niet zonder pincode. Dat bleek pas nadat al mijn boodschappen waren gescand. Noch bij het scannen aan een zelfscanterminal, noch toen ik vooraf hulp vroeg aan een medewerker van Albert Heijn aan de servicebalie, werd ergens vermeld dat een pincode noodzakelijk was. Ook de pincodes van de oorspronkelijke vouchers van €25 en €50 werkten niet. Mijn enige opties waren dus opnieuw alles met mijn bankkaart betalen of mijn volledige winkelkar achterlaten, grotendeels gevuld met verse en diepvriesproducten. Bovendien staat in jullie laatste e-mail met de nieuwe barcode nergens een pincode vermeld. Op dit punt is mijn geduld volledig op. We zijn inmiddels drie weken verder en dit probleem is nog steeds niet opgelost. De hoeveelheid tijd en energie die ik hierin heb moeten steken door gebrekkige communicatie, een gebrek aan initiatief en een opeenstapeling van fouten is ronduit absurd. We hebben het hier over een eenvoudige cadeaubon. Het zou toch niet zo moeilijk mogen zijn om ervoor te zorgen dat die gewoon werkt zoals beloofd? Niet alleen van Xoxoday, maar ook van Albert Heijn en Awardco heb ik nauwelijks iets gezien dat op klantgerichtheid lijkt. Geen excuses, geen inhoudelijke reactie en al helemaal geen compensatie. De barcode die jullie hebben doorgestuurd vertegenwoordigt enkel de oorspronkelijke waarde van €75 (€25 + €50) die vanaf het begin probleemloos had moeten werken. Er is niets voorzien voor de verloren tijd, de herhaalde verplaatsingen, de administratieve rompslomp of het voortdurende ongemak. En ondanks alles beschik ik nog steeds niet over een bruikbare oplossing.
Response from XoxodayJul 8, 2026
Hi Yves, We sincerely apologize for the frustration and inconvenience this voucher issue has caused. That kind of experience falls short of what we want for our customers, and we regret the lack of clear communication along the way. To act on this quickly, please share your order ID and registered email address at [email protected], along with a screenshot of the barcode you received. Our support team will personally follow up and prioritize getting you a barcode that works. Warm regards, Team Xoxoday
henry N.
Their services are the worst, and the company has not resolved an issue with my gift card. They are only sending countless unnecessary emails. I won't recommend anyone to use their services. They are pathetic!
Response from XoxodayJul 6, 2026
Hi Henry, We are sorry to hear about your experience and understand how frustrating an unresolved gift card issue can be. Thank you for sharing your order ID with us, as it helps us look into this properly. We have passed your request on to our support team, and they will be following up with you directly. Warm regards, Xoxoday Customer Support
james J.
Voucher redeem links are not working. Extremely disappointing customer service. My issue has been pending for several days, and despite multiple follow-ups, I have received little to no meaningful communication. Every response has been generic and failed to provide a clear status update or an estimated timeline for resolution. The most frustrating part has been the complete lack of transparency and accountability. Even after waiting over 58 hours following my latest follow-up, I still did not receive a response. Customers deserve timely updates, especially when their issue remains unresolved. I expected far better from a company of this size. Unless there is a significant improvement in how customer issues are handled and communicated, I cannot recommend their service.
Response from XoxodayJul 6, 2026
Hi James, We understand how frustrating it is when voucher redemption links fail, and follow-ups go unanswered for days. We take this kind of feedback seriously and are committed to improving how we communicate with our customers. Please reach out to us at [email protected] with your ticket or order number, registered email ID, and any screenshots related to the issue. Our support team will personally follow up within 24 hours. Warm regards, Team Xoxoday
pooria K.
I would not recommend this company. They are completely unreliable. I ordered a gift card, but after more than three weeks I still haven’t received it. I requested a refund three days after placing the order because nothing had been delivered, but they still haven’t refunded my money despite multiple follow-ups. Very disappointing experience. I would avoid buying from this company. “DO NOT TRUST AT ALL”
Response from XoxodayJul 6, 2026
Hi Pooria, We are sorry to hear that your gift card was not delivered and that your refund request has remained unresolved for this long. Waiting over three weeks with no delivery, followed by an unanswered refund request, is not the experience we want for our customers. Please email us at [email protected] with your order ID, the registered email ID used for the purchase, and the date you requested the refund. Our support team will personally follow up within 24 hours to help resolve this. Warm regards, Team Xoxoday
Karan J.
Had a really bad experience with Xoxoday, trying to get the voucher for one of my orders. Order Id: 39789476 I keep running into this message every time I try to get the voucher: "Unable to complete request. We are facing technical difficulties in retrieving your voucher code. Please try again after 6 to 48 hours.". The CS support response is not timely, be it on email or whatsapp.
Response from XoxodayJun 30, 2026
Dear Karan, We are sorry to hear about your experience and understand how frustrating this delay must be. We understand your concern regarding the voucher retrieval error on your order, and we want to help resolve this quickly. Please reach out to us at [email protected] with your order ID, registered email ID, and any screenshots of the error message. Our support team will personally follow up within 24 hours. Warm regards, Team Xoxoday