Olivier F.
Customer effort high - No CRM follow up.
Your "successful and will be delivered soon" order could stay in Pending mode in Xoxoday's CRM system for ages, until you as a customer, decide to shake them and request why after several weeks you still have not received your products. Update: email received from Trustpilot on May 2023 informing that Xoxoday asked for more details on this 2021 review.
Response from XoxodaySep 16, 2025
Hi Olivier, Greetings from Xoxoday! We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. At Xoxoday, we’re committed to providing a seamless reward and fulfillment experience. We understand your concerns regarding order tracking, delays in order delivery and we sincerely apologize for the inconvenience caused. We’d like to investigate your concerns further and ensure this is resolved promptly. Kindly reach out to us at [email protected] with the following details: Your registered email ID Order ID or voucher code url link Error screenshot Your feedback is incredibly valuable in helping us improve our services, and we would like the opportunity to make things right. Looking forward to hearing from you and assisting you better. Warm regards, Xoxoday Support Team



