XlcourierReviews of xlcourier.com

Delivery times was excellent had no problems at all, thanks XL

Told me they were delivering my parcel on Saturday, so I waited in the entire day and no-one turned up. Received a reply on Monday stating they only worked Monday to Friday and would let me know when it was out for delivery. Rang me 2 minutes before they turned up at my door expecting me to be in (shame I can't teleport!) and then refused to leave the item in my safe space even though they said that was an option. Came back a few days later, tracking showed them in Doncaster two hours away when they rang my door, fortunately I just happened to be home early that day.

One to avoid, service is awful and waste of time for any seller wanting to send large parcels. I cancelled a large order due to their incompetence.

They got my parcel to me when they said they would. They kept me informed. The parcel arrived undamaged. The delivery person was great. I wish I could've kept him. Don't let their low score worry you. Generally, people only leave reviews when there has been an issue and they're angry - forgetting that 30 years ago, all you'd get is a shrug from the guy in the post office.

The worst courier company. No communication, nobody to speak to. You agree with them to deliver in the afternoon and they come in the morning and then tell you that you weren’t home. Each time you attempt a redelivery it takes 7-10 days!

The driver can't be bothered to get his backside out of the cab to find out if you are in then the customer service is well below what you would expect shoddy un helpful the managers hide behind wattsapp and can't be bothered to answer or call you even after multiple requests

After patiently waiting for the delivery of my item, I have been given a series of excuses which I am not particularly concerned about. What I do find unacceptable is that no effective action has been taken to resolve the delivery issue. The delivery is now over a week late. The first excuse was that the driver did not want to deliver to my address due to a risk of van breakdown. The second excuse was that I had not provided a phone number. The third was that they claimed to have been at my door, but the photo provided does not match my door and appears to be a different building nearby. I have spoken to customer service, but they have only offered apologies and have not taken any steps to resolve the situation. I am finding this experience very frustrating and difficult, and I have now decided to raise a formal complaint. Unfortunately, this has not been the experience I expected.

I was hopeful at first when placing my order, received a tracking number pretty quickly within a day so I had high hopes and probably too high expectations. After several days of waiting for an update I was told it was out for delivery. Great, I thought. But no… despite tracking information provided and stating they were on a few stops before me, I could see they never even left London and starting making their way to my town about 2 hours away when I was told they were unable to deliver. Not a problem I thought… but I was again wrong. What continued was 2 weeks of “attempted deliveries” that “failed” twice. I was home all day with no van outside, no knocking on the door, no attempts whatsoever but they said I dint answer the door. They never even attempted, even though they said they did 3 separate times. I tried calling, contacting customer services, anything to confirm or reschedule or get any further details but there was never any response. In the end I ended up contacting the company that sold the treadmill instead and after almost 3 weeks I finally got the confirmation that the refund was being processed, and after another week I finally got the money back. I would not recommend this company to anyone. I am shocked at the behaviour and lack of professionalism or trying to keep the customer informed. Unfortunately this has now tainted my view of the company I purchased the item from as well considering the appalling service from the delivery company.