XlcourierReviews of xlcourier.com

This company lied about attempted delivery. When I questioned it, they sent me a photo of my front door telling me the driver came but it was a failed attempt. This was a photo from Google maps...it was obvious because I'd had a new drive a year ago. My ring doorbell also didn't register anybody attempting all day.

I've just received my parcel so thought I'd write a review as XLC seem to have a lot of negative reviews. I was really worried when I saw that Engwe has used XLC to deliver my parcel, and after reading the reviews I wasn't expecting it to arrive on date specified, but I was wrong. The driver was careful unloading the box, and put it in my porch for me. I haven't checked the item thoroughly yet but the box is undamaged and I am very happy with the service. Just sharing my experience on this occasion.

***UPDATE: Increased from 1 to 2 stars as the customer service did reply to my Whatsapp message (I suggest asking for acknowledgement of messages) and they sent me a photo of my house saying I was not in. Turns out they had a photo of number 26, I'm number 29 opposite, so wrong house. Will edit if I get a delivery later this week, but not great that the drivers cannot determine house numbers. This should be mandatory for this kind of work or measures in place to support this. *** I rearranged my work day to be in for my delivery. Around 4pm I checked the tracking and apparently there had been an attempt at 12:11pm - this was not the case from my perspective. I checked my phone (on Do Not Disturb due to work) and there was a missed call at 12:10. I rang this number back and the delivery driver was not helpful at all in answering my questions. Terrible customer service - they should be ashamed to charge people for this!

Really bad Courier, they make fake reports about delivery to costumers. The first attempt delivery on the Friday they put notes the receipien not on home, an the second attempt yesterday the said the Adress doesn’t exist/ false Adress, tell me what’s next?? U need write meteor fall from the sky and stop the delivery? No wonder a lot costumers give a lot of bad review. Yesterday i did nothing because costumers service tell me they will send my packets yesterday(then i got my second fake reports) until now i doesn’t have my package. Good to know, the costumers review from before was true.

Zuverlässig und sehr freundlich. Sehr empfehlenswert 👍

Ich wohne immer noch an dieser Adresse und das Haus steht direkt an der Straße direkt mit meinem Namen auf dem Schild. Wie kann es sein, dass ich angeblich dort nicht wohne?

My son ordered a very heavy item. We had been given tracking details and was told the item would be delivered on the Thursday. No problem as he was in and would be able to take the item in and also get some friends together to help. The courier never came and my son visited family over the weekend. The courier turned up Saturday with no updated tracking information and I was alone. The guy dumped the item on my doorstep and left, by the time I had secured my dog he was getting in the van with no clue if anyone was even in! The item is worth just under £1000 and I don't live in the nicest of areas!! I shouted to the courier 'How am I supposed to bring the item in?!' And he told me that he isn't allowed in the house? Fair enough but I have a garage around the back where he could have wheeled the item to and stored safely but he didnt even wait to talk to me and I heard him mimicking my voice 'Ohh how am I supposed to bring it in....' incredibly rude!!! So I am now stuck with my front door open so I can sit with the parcel and waiting 40mins until I can get some assistance and I literally cannot move it..... I understand the courier cant come in the house but here are my issues- The parcel was delivered 2 days late. There was no updated tracking information so I couldn't organise anyone to help. I had emailed the courier company early this morning for an update- no response l. I then WhatsApp'ed the company for an update- no response. The delivery driver dumped the item on my doorstep and didnt check if I was in. The delivery driver was not interested in having a conversation with me and was getting in his van. The delivery driver took the mickey out of my plea's- upsetting and unprofessional. Utterly gobsmacked to be honest, when did we all became such rude and unhelpful people!!

Fantastic delivery experience for a very heavy item! Tracking was seamless, it arrived right on schedule, and the driver was incredibly helpful. Thanks!