Mr K.
One star is too generous (edited)
Poor communication initially, but a collection has now been arranged I spent all day checking tracking for an urgently needed battery, with no updates or advance notice of delivery. The following morning, tracking updated at 8:45 and an unsuccessful delivery was recorded at 9:22. I missed the driver’s calls and called back approximately ten minutes later, but could not reach him. Calls to the company went unanswered, and getting a response by email was slow. I eventually reached someone through WhatsApp, but initially the responses repeatedly quoted a 3–4-day redelivery timescale, despite me explaining my travel deadline and offering to collect from the depot or meet the driver. After persistent chasing throughout yesterday and again this morning, I have now been told the package will be back at their Birmingham depot by 4:30pm today and that I can collect it then. Credit where it is due: the person handling WhatsApp has now helped arrange a practical solution, and I appreciate that effort. I am updating this review to acknowledge it, although I have not collected the package yet. The poor initial communication and the amount of chasing required remain disappointing. However, I am pleased they have now made an arrangement that should allow me to receive the battery.