XlcourierReviews of xlcourier.com

very professional driver was polite and helpful

Do not use this company. They said they tried to deliver item. They didnt. We have cameras that show no delivery attempted. No response to email, phone number is a mobile, no response to texts, calls or messages. Total Con

I order a sofa bed and the company have my sofa bed and haven’t. Release that bed over to the new delivery company that is suppose to have because they don’t deliver to my location and I’ve been back and fourth with them for 3 months and they have Beene ignoring my phone calls and texts they just read my texts then I can’t contact to relavent people to find out what they need from then one off the worse company’s every worst communication ever too

I had a parcel sent back to a seller on ebay,this company picked our parcel up 3 weeks ago to send back and it's still sat in there wearhouse this company are shocking to deal with I have all my messages from them saying it will be sent back soon no dates to say when and of today's date it's still with them,I am waiting on a refund from the seller which they can't so until they recieve it back poor communication from this company there is no reason why the parcel should still be with them,I have contacted them so many times saying the same thing there a big scam company and I am taking this further don't no how there still operating busines they should be shut down permanently DO NOT USE THIS COMPANY

Worst delivery company I have ever come across I ordered two expensive items from Ecoflow. They were supposed to be delivered on the agreed day, so I waited in all day — but they never arrived. There was no update from the couriers and no response to messages or calls. The next day, the items turned up without any notification, and it was only by chance that a family member was home to receive them. To make matters worse, the delivery driver left one of the packages upside down, despite the box being clearly marked on all sides to show the correct orientation.

They came to the building, my neighbour let the driver in and told him to bring the package in as she was going to receive it. The driver instead went up to my door, took a picture and left the building, leaving my neighbor waiting for the parcel. I contacted the useless WhatsApp chat because they don't answer the phone, or they reject the call. The person on the chat (when they reply) told me that the driver called me multiple times and that my neighbor refused to take in the package, of course, all lies! Now more than a week on from my order my parcel is nowhere to be seen, they refuse to give me a delivery date, and in all honestly, at this point I believe they stole the parcel. I made a complaint through Paypal for a refund as the merchant from whom I bought the order is also unresponsive.

Useless, no communication, completely ignored request to leave parcel by the door. Eventually the order was cancelled by the seller, whom I blame for using such a horrible service.

Customer service is useless — unresponsive, unhelpful, and unprofessional. My parcel was sent to the wrong address due to their mistake, and every time I called, I got vague answers or no help at all. They made multiple promises to fix things, but none were kept. Avoid this company if you value your time and sanity.