XenonProReviews of xenonpro.com

my package was at fedex and was said to be empty! xenon was very understanding and is going to ship me out another order, he helped me figure out which lights would be best for my car and changed my order to help me get brighter lights. great customer service!

long delivery time

Shipped fast. Helpful online sales support. Product accuracy. First rate experience.

Easy to install. I put them in my 2014 Hyundai Santa Fe sport. However, I upgraded to include the warning canceler and it didn't fit the headlight housing unit. Installed without the warning canceler and it works just fine. I'd suggest it to a friend

Received in a good timely manner. Thank you.

Unfortunately, the bulb didn't fit into the headlight housing. requiring modifications to accommodate the bulb.

I received a 2nd reply from XenonPro. Looks like they keep false and inaccurate records also. They seem to have me confused with someone else. My inquiries had nothing to do with lights. I recorded every phone attempt, and have a record of every email as proof. I do have screen shots of the chat so their reply is a lie which only confirms my point. I tried to reach them via email as requested in their first reply, to no avail. Take your business elsewhere. XenonPro Customer Service is non-existent. If you call their 1.800.834.8669 number, you will never get an answer. If you email them, even at their request, you will not receive a response. If you happen upon a chat agent ill-equipped to assist you, be prepared to be insulted and personally attacked. Understanding that I have other choices, including brick-and-mortar, I chose to offer XenonPro my business. I was not aware that instead of receiving quality customer service that I would be personally attacked. I reached out to them for assistance with problems I was having with their website and placing an online order. It would be unfair to paint all XenonPro Customer Service (CS) Chat agents with the same unflattering brush. However, based on the poor CS experience I have received, and the number of similar experiences shared in other consumer reviews it appears that XenonPro's owner and customer service management team have failed their employees miserably in customer service and sales training. Chat agent Allan is a prime example of XenonPro's employee CS training failures. I asked Allan a simple question of how to resolve the issue I was having with their website. Instead of resigning to the fact that he was unknowledgeable and ill-suited to assist me, he deflected by personally attacking me with insults. I asked him if they had tech support and he spewed more insults and disconnected the chat. It is unfortunate that customer service has come to this because of our reliance on convenience. Though they are becoming extinct, there are still a few brick-and-mortar companies out there that sell the same or similar, compatibly priced products. Perhaps we need to return to supporting our local businesses. After my unpleasant encounter with Allan, I got what I needed from a brick and mortar. All I had to do was pick up the phone, they offered price matching and gave me the option of picking up my item or having it shipped. Now that is actual, professional customer service. As consumers we deserve quality merchandise and quality customer service, if not face-to-face at least be able to reach someone by phone or email for assistance. If we continue to support online merchants’ who provide poor customer service, shame on us because local business will become extinct and we will be stuck with online companies like XenonPro offering poor, correction, no customer service.

Ordered wrong one and David helped me get the right one hanks