XenonProXenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.
XenonPro (xenonpro.com) has 629 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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glenn.curl
They made a mistake on my order but it was immediately corrected
Response from XenonProAug 3, 2023
Hi Glenn, Thank you so much for your review. We are so happy to hear that we were able to resolve our mistake to your satisfaction. We hope you enjoy your new lights and look forward to serving you again soon!
Vince B.
I had ordered 2 9005 kits and 1 9006 kit. When I went to install my lights, I had noticed that there was 1 9005 kit and 2 9006 kits. I contacted them and they shipped a new 9005 kit out right away! Thank you so much for fixing it! Great customer service!!
Response from XenonProJul 19, 2023
Hi Vince, Thank you for your review. We are so happy to hear that our team was able to assist you promptly. We hope you love your new lights and look forward to serving you again soon!
Chris D.
These lights (HID) are perfect for lighting up the road, without that "yellow" glow of halogens. It take a bit of work to install them, but the end result is worth it. If you have any idea of what you're doing, they're relatively easy to put in.
Response from XenonProJul 5, 2023
Hi Chris, Thank you so much for your review. We are so happy to hear that you love your new HID lights. We look forward to serving you again soon!
Skeptic T.
Robert was very friendly and helpful. Answered all my questions about HID and LED lights and what would work best for my car.
Response from XenonProJul 3, 2023
Hello! Thank you so much for your review. We hope you enjoy your new lights and look forward to serving you again soon!
Ben D.
I reached out to xenonpro because I had returned an authorized RMA to them and had been two weeks since I sent it. I spoke to a person named Allan in their chat support and Allan was so unhelpful and rude I couldn't believe it. They didn't want to do anything to help and then even started bombarding the chat with tons of messages so much that you couldn't actually read the conversation. It felt like I was watching a child go through a break up in Jr. high and have an emotional outburst. And when I finally got his attention, he banned me from the chat. I reached out again and got Allan again and he just banned me again. This continued multiple times because I guess he was the only one working. And he just kept banning me when I was just trying to get help. I have never seen a company so god awful to their customers. Places that actually screw you over as a scam will treat you better. Do NOT buy from this company save yourself the headache. I did end up getting my refund when I reached out again the next day and spoke to Robert who was actually willing to help me and get it taken care of. But if you reach out and get Allan, I wish the best of luck and may god have mercy on your soul.
Response from XenonProJul 5, 2023
Hi Ben, Thank you for your review and bringing this to our attention. We take our customer feedback very seriously. Your satisfaction with our products and service are extremely important to us. We have reviewed your interaction with Allan and the service you received was truly unacceptable. That is not the level of customer service we strive to deliver. Disciplinary action will be taken to ensure this does not occur again in the future. Please accept our most sincere apology for the situation and rest assured that it won't happen again to you or any other customer in the future. Please don't hesitate to reach out to us should there be anything else we could do for you.
Richard R.
Mike was terrific! He and his team checked my order before shipment and found an error that would have been a real headache. He was patient, articulate, and shared his subject matter expertise as a true professional. Thanks again for helping to ensure we have a great transaction.
Response from XenonProMay 17, 2023
Hi Richard, Thank you so much for your review. We are so happy to hear that our team was able to flag your order and resolve it quickly before it shipped out. We hope you love your new lights and look forward to serving you again soon!
Gilbert R.
Great customer service. Kevin took the time to analyze the wiring setup and made sure the polarity from lamp housing to cancellor are correct. After diagnosis, Kevin and I determined it was a faulty kit. Replacement will be on the way with fast shipping. I'm recommending this company to every gear head I know who want conversion.
Response from XenonProMay 17, 2023
Hi Gilbert, Thank you so much for your review and kind words. We are so happy to hear that our team was able to assist you to your satisfaction. We hope you continue enjoying your lights and look forward to serving you again soon!
Bill Meador S.
I dealt with a representative Kevin. I can't tell you what a help he was. He was a definite wealth of information. I knew nothing and he seemed to know everything. Much appreciated!
Response from XenonProApr 17, 2023
Hi Bill, Thank you for your review, we extatic to hear that Kevin was able to assist you! We hope you enjoy your new lights and look forward to serving you again soon!
