XCare EV Protection™Xcelerate is a financial products and services company based in McKinney, TX that provides funding support and ancillary products on some of the most progressive vehicles across the country.With a focus on the future of mobility, we offer financing solutions, XCare extended warranties and other tools to consumers as well as public and private sector companies who are transitioning to electric vehicles.Xcelerate is determined to provide a sustainable future and every decision is made with an environmental and social conscience. Fortunately, this mission is one that’s increasingly shared by the masses.
XCare EV Protection™ (xcelerateauto.com) has 28 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Chad
Warranty is just as described. They paid for everything Tesla would have, they pay over the phone with Tesla and they do it quickly. Very happy with this warranty.
Response from XCare EV Protection™Aug 20, 2020
Hi Chad, Thank you for taking the time to provide your feedback! We are glad that everything worked as intended and we will continue to deliver the peace-of-mind that we promised!
Paras S.
I do not recommend this extended warranty. If your car gets totaled, you do not get anything back if they paid for your repairs even if you had left over coverage during your total loss. Just save that money for repairs that you initially pay
Response from XCare EV Protection™Aug 20, 2020
Hi Paras, Thank you for taking the time to provide your feedback! We are so sorry to hear that your vehicle was totaled, I hope you and/or anyone else involved is safe. When a vehicle gets totaled, then there is a pro-rated refund that goes back to the policy holder. The pro-rated warranty takes into consideration the time and odometer that has elapsed through the coverage, minus any claims that have been paid as being an XCare member - if the amount surpasses the cost of the warranty paid, then there is no amount to be pro-rated back. In your circumstance, it looks like half of the term elapsed and almost $4k in claims was successfully paid by having the coverage. We are very happy that $4k in repairs were covered by having XCare and so sorry to hear your vehicle was totaled. If any of this sounds incorrect to you, please reach out to our team to discuss – [email protected]
Joe S.
They processed the claim right away and paid. First rate.
Response from XCare EV Protection™Aug 20, 2020
Hi Joe, Thank you for taking the time to provide your feedback! We are glad that our team was quick and effective to cover the repairs for your Tesla!
Nate Z.
Handled quickly and efficiently with one caveat. Only issue is that I would recommend an online claim process initiation due to hours not being convenient for west coast customers being able to make contact and calls to get payment from shops after 2 pm. This led to repeated calls and slow down of process.
Response from XCare EV Protection™Aug 20, 2020
Hi Nate, Thank you so much for taking the time to provide your feedback! We will take your feedback seriously and look to resolve the timezone gaps between our team and Tesla service on the west coast. Thank you for being a customer and I am glad we are able to deliver the peace-of-mind that we promise!
