XCare EV Protection™Reviews of xcelerateauto.com

First claim filed. Very good communicators, and easy reimbursement experience. Unfortunate that Tesla service wasn't willing to work with them directly but Xcare reimbursed me 100%. They walked me through the process and it didn't disappoint.

I have two 2020 Jaguar i-Pace HSE sedans. We love the car but needed to ensure that the high price of Jaguar repairs would be covered after the factory warranties expired. We now have had two separate claims, both of which involved over $5,000 of repairs. XCare sent out adjusters very quickly to verify the claims and worked well with our local Jaguar dealer. We are extremely pleased with the XCare service and thrilled to have saved over $10,000 in costs (it's expensive to service almost anyting on an i-Pace).

I have a current extended warranty on my 2021 MS Plaid (and I previously had one on my 2016 MS P90D). I have had to have two door handles replaced and they covered it under the warranty. Each one was about $700 which they sent me a reimbursement check within a couple of weeks. The process for submitting the claim was pretty easy. They do have very specific things they want in the estimate but nothing that the shop was not able to provide. If you are thinking about a warranty company, I would highly recommend Xcelerate. I have had a great experience with both cars that had this warranty service.

I have had an absolute fantastic experience with Xcelerate Auto for my Tesla Model S extended warranty. The claims process is VERY straightforward as long as you follow the steps. The only hiccup I’ve come across is most Tesla service centers don’t accept “out of network” warranties to pay for service, but if you twist their arm, they will allow it. You simply just need to talk to the main service provider and tell them Xcelerate will provide a direct credit card for payment. But the process was super simple for me. I started having issues with my car on a Saturday, so I scheduled my appointment at a service center, got the estimate, and forwarded it to Xcelerate. Monday, the next business day, Xcelerate approved my repairs, so I took my car to the service center, and Xcelerate was able to pay directly. Wonderful experience. Would highly recommend to any EV owner looking for an extended warranty service!

I’ve been with them for about a year. The enrollment was pretty easy. Brent was a great communicator. Last month I took the car into Tesla for a squeaky suspension unit. The pre-approval was very easy. Surprisingly, Tesla found several thousands of dollar of additional work needed. All I had to do was send Xcare the updated estimate and it was approved. The only issue was that Tesla hourly charge was too high. I was surprised this wasn’t called out before, but it’s nothing new from extended warranty companies. 90% of the estimate was covered.

I'm writing this positive review about a XCelerate Auto and their XCare Tesla third party extended electric vehicle warranty. I purchased the warranty in the beginning of 2024 not thinking it would actually cover everything that the warranty listed. Just like most people I was skeptical about purchasing a third party/aftermarket extended warranty. You always hear about the horror stories of the company not holding up their end of the agreement or going out of business. That is not the case with XCelerate Auto and XCare warranty. Xcelerate Auto and their XCare Extended EV Protection Warranty came through for me. Recently in October 2025, I started having issues with my 2020 Tesla Model X ac not cooling and making a clunking/clicking noise while turning. Turns out my ac compressor overheated and half shafts were bad. The parts and labor quote from Tesla was in the thousands of dollars. I made a claim as soon as I got the repair quote with the cause of parts failure from Tesla and emailed it over to Xcelerate Auto claims department not really sure what they were going to cover. They emailed me back within the hour, and they replied back with we got you covered, to include the diagnosis of the vehicle issues, parts, and labor. I was stunned, but still a little skeptical that they were actually going to honor the warranty agreement. Their XCare Extended EV Protection Warranty was expensive but absolutely worth every penny that I spent on it. My claims Rep Libby was awesome and super responsive. She got back to me throughout the repair process sometimes within minutes as I was still pretty skeptical that once the repairs were finished if they were truly going to pay for the cost of the repairs that they authorized as covered. Once the repairs were completed by the Tesla service technicians, the claims reps from Xcelerate/XCare provided the payment over the phone and upheld their end of the agreement. The claims process was one of the smoothest and painless warranty coverage experiences I've ever been through. I hope this review helps other people that are looking for a trustworthy and reliable company like Xcelerate Auto that offers an extended warranty for their Tesla or other electric vehicle.

I just had an expensive repair bill for my Tesla. From the moment I contacted XCare to when they paid the final bill, the process was incredibly smooth. They are very helpfull over the phone and they are prompt in answering emails. THANK YOU XCare

Tesla service recommends XCare for me when I was out of warranty and couldn’t buy their extended service contract. I was researching other companies to be sure I was making the best choice and the biggest other company that offers coverage doesn’t cover more than $6,000 towards battery when XCare’s contract says they cover $30,000 towards battery alone. No brainer.