XCare EV Protection™Xcelerate is a financial products and services company based in McKinney, TX that provides funding support and ancillary products on some of the most progressive vehicles across the country.With a focus on the future of mobility, we offer financing solutions, XCare extended warranties and other tools to consumers as well as public and private sector companies who are transitioning to electric vehicles.Xcelerate is determined to provide a sustainable future and every decision is made with an environmental and social conscience. Fortunately, this mission is one that’s increasingly shared by the masses.
XCare EV Protection™ (xcelerateauto.com) has 28 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Dennis H.
X Care, has been amazing to deal with on warranty items. The customer service reps are friendly and efficient. I chose to pay for the repair and XCare sent me a reimbursement check in 7 days. I definitely recommend X Care for Tesla extended warranty.
Justin
I've been very happy with them so far! It was easy to get a hold of the person handling my claim and they paid quickly. So far the warranty has replaced both of my back handles on my model S. Which can be very expensive.
Response from XCare EV Protection™Aug 27, 2020
Thank you so much for taking the time to provide your feedback! We are glad to hear that using your warranty was easy, quick, and headache free!
Michael T.
This is a great option for a Tesla warranty. Service has been first class
Response from XCare EV Protection™Aug 27, 2020
Thank you so much for taking the time to provide your feedback! We are thrilled to hear that your experience with using the X-Care warranty for your Tesla has been first class!
Faiz N.
Good service
Response from XCare EV Protection™Aug 21, 2020
Hi Faiz, Thank you so much for taking the time to provide your feedback! We are thrilled to know that you have experienced good service and will continue to keep our promise and cover your future Tesla repairs with ease :)
TLewis
Owning my 2013 P85 I know it’s history and plan to keep it for many years to come - at 48k miles I also plan to keep it in tip-top shape. Having XCare gives me piece of mind with repairs. I know that my out-of-pocket is limited and using XCare is super easy. We bought it for my husband’s 2015 P90D and our son bought it for his 2019 S. Not only are repairs covered like MCU failures & daughterboards, given the difficulty in reaching Tesla’s roadside assistance these days, having XCare provides an easier way to get on-the-road service when needed. I highly recommend XCare to every Tesla owner I know. I
Response from XCare EV Protection™Aug 20, 2020
Hi TLewis, Thank you so much for taking the time to provide your feedback! We are thrilled to hear about the positive experience you have had with X-Care!! You really hit the nail on the head with the "why" we created X-Care, to give current and prospective Tesla owners an option to have peace-of-mind, with ease, in effort to further drive the adoption of electric vehicles. We will continue to provide customer-centric service and deliver the peace-of-mind that we promise!
James S.
Easy to work with. Both from a end user and from Tesla's end per the Supervising tech. Called Xcare gave them my list of issues, scheduled appointment via app. Took vehicle in. Tesla determined faults, sent estimate and received approval same day.Tesla did repairs. Notified Xcare and received corporate CC number, remaining balance due was $100. No issues.
Response from XCare EV Protection™Aug 20, 2020
Hi James, Thank you so much for taking the time to provide your feedback! We specifically built our claims process to work around Tesla service exactly as you described. We are thrilled to hear about your positive experience and will continue to make it better for your future repairs!
Ron T.
Easiest warranty procedure that I’ve been a part of. Tesla service rep said working with you guys is the best.
Response from XCare EV Protection™Aug 20, 2020
Hi Ron, Thank you so much for taking the time to provide your feedback! We will continue to make it easy to cover repairs for your Tesla and deliver the peace-of-mind we promised!
Yuri
It was actually terrible. Tesla does not actually have an agreement with your company. I had to pay out of pocket on several occasions only to have to get reimbursed at a later date. Then there’s Chris who supposedly worked for Tesla and has no idea what he is doing and who’s sole job is to find ways to deny claims for things that should be covered. For example, each time I had a claim I had to call the warranty company and get a rep on the phone to give a credit card to the service advisor because they expect payment at the time of service. It’s extremely inconvenient.
Response from XCare EV Protection™Aug 20, 2020
Hi Yuri, Thank you for taking the time to provide your feedback - we value our customer stories and will do everything in our power to make our process better for the customer. We are sorry that you had a negative experience during your claim. Our claims process was made to navigate around Tesla Service and to provide a credit card to Tesla at the moment when the vehicle service is complete (per Tesla). If you could email me at [email protected] so we could further resolve any issues you may have had, and to also make sure we do our part to cover your future repairs with convenience.
