X-SenseReviews of x-sense.com

We purchased 3 x smoke detectors and 1 x heat detector for our new office along with a base station. The reason for the purchase was they are all linked and I can monitor each detector via the app. I also have the ability to test the alarms and this is recorded within the app so makes proving testing is being done really easy. I did raise a query in regards to testing all the alarms together instead of having to test individually. Although this could not be done, I was givent the opportunity to test their new 'Alarm Drill' function. This completly solves my problem and allows me to test all the alarms together. Their response to my emails is really quick. I am really happy with my purchase and would recommend the products to everyone.

If we didn’t have x-sense fire alarms, we probably would have lost our house. We heard the fire alarms and thought it was just a false alarm since we started a fire in our wood burning, but when we went to hit the silent button it continued to alarm and all alarms and home speakers announce the location of the smoke. I went to the associated alarm and found smoke at the ceiling of our 2nd story. As I moved further I saw flames coming out of the wall. I was able to call 911 and get 5 gallons of water and a small fire extinguisher on the fire, which quenched the flames long enough to get the fire department onsite before it started flaming up again. If I didn’t get notified as quickly as I did, with the smoke sensitivity and location, my home would have been a much bigger disaster than it was. Along with this story, the alarms are great for knowing battery level and also easy to silence. My wife is always burning things on the stove and when it comes to silencing any alarms it is always a pain, but with these it is easy to silence false alarms. Having the base also make it easier for alarms mounted on higher ceilings, minimizing needing the ladder for any type of false alarm or needing to test them. Highly recommend.

Fantastic Customer Service - would like to recommend this Company for their superb Customer Service post sale

Very helpful and kind service

We've ordered some products. And when you just follow the instructions, its easy to connect all with the base station. You can test every single one and they got a very long battery life.

Ho ricevuto assistenza via mail veloce e risolutiva

I’m very pleased with these smoke detectors—they look sleek and feel solidly built. I ordered a version with a "voice guide," but seemingly accidentally ordered the model for the U.S. market. Their customer service reached out to me, they were very helpful and explained the situation and asked how I wanted to proceed. I had the option to: 1. Switch to the European version (but it only had a German voice guide), 2. Choose a different model, or 3. Request a refund. I opted for the European version with the German voice guide. I'm from the Netherlands and I have a lot of appreciation for Germans and love the German language. Every language has something beautiful about it, and German is no exception. Big thumbs up to X-Sense for their excellent service and to the German voice guide for adding a touch of charm! P.S. delivery was very quick.

I e-mailed Customer service late at night with a few questions on the system and the very next morning I had a clear concise answer! That tells you all you need to know about the company. First rate in my book!