X-SenseX-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.
X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Diane D.
Customer support answered my question quickly and even provided a screenshot of how to turn off an alarm in the app. I am very pleased.
Response from X-SenseJul 24, 2025
Dear Diane, Thanks for leaving us such a wonderful review. We are thrilled that you love your experience with us. Please feel free to contact us if you have any needs. Thank you again for your time. X-Sense Support Team
FI_Advisor
Tom was fantastic in taking care of me when one of the units that I bought just started beeping. That is what Customer Service and Warranty is all about for X-Sense products. Love the CO + CO2 combo with 10 year battery. BEST to use this to replace those cranky units that are connected to the wiring in the house and then they need a new 9V battery every 2 years.
Response from X-SenseJul 10, 2025
Dear Customer， Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. Wish you a great day! X-Sense Support Team
Will L.
After 3 years one of the SD19-W smoke detectors was intermittently chirping the trouble code. I contacted X-Sense, provided a few details and their customer support representative (Kris) quickly responded and had a replacement to me in a couple of days. The replacement had an issue and was sent another unit 2 days later. All is well. Appreciate X-Sense standing behind their warantee and resolving this so quickly. Thank you Kris!
Response from X-SenseJun 6, 2025
Dear Will, Thank you so much for your kind feedback. It is our pleasure to offer service to you. Please feel free to contact us if you have any problems. Have a nice day! X-Sense Support Team
Jérôme C.
J’ai acheté un détecteur de fumée et j’avais un souci pour le connecter au wifi. J’ai fait appel au support sans trop y croire et ils m’ont aidé en français. Ils ont suivi mon dossier et sont très sérieux c’est top.
Response from X-SenseApr 28, 2025
Cher Jérôme, Merci beaucoup pour votre aimable retour. Nous sommes ravis de vous servir. N'hésitez pas à nous contacter en cas de problème. Bonne journée ! Équipe d'assistance X-Sense
Jul
Quick Response, obliging
Response from X-SenseApr 17, 2025
Dear Jul, Thanks for leaving us such a wonderful review. We are thrilled that you love your experience with us. X-Sense Support Team
LJ Van V.
The X-sense XS01-M seems a great smoke detector that you can pair with each other and can be used with WIFI and an APP. Let's hope it will not be neccesary ... Some questions on installing were fast responded and kindly answered by the X-sense customers service helpdesk. Thanks!
Response from X-SenseApr 16, 2025
Dear Van, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. Wish you a great day! X-Sense Support Team
Ian E.
My query was dealt with by Christine in Customer Service, her reply was prompt and concise, she explained the reason I could not order the spec of alarm I wanted was due to the difference in legislation between the US and Europe. She directed me to the company's German Site. Where I placed my order. Given the times we live in, it was nice to get a clear answer to my query; if only other companies cared so much about customer service.
Response from X-SenseApr 14, 2025
Dear Ian, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. Thank you so much for your support. X-Sense Support Team
Philipp C.
Wir sind super zufrieden, 8 Rauchmelder und 1 CO Melder wurden Problemlos und schnell Installiert / integriert in der App. Prüfspray an einem getestet und alle schlugen Alarm. Natürlich sind die Produkte relativ Preisintensiv aber das war es uns Wert. Ich kann es jedem nur empfehlen! Probiert es einfach mal aus.
Response from X-SenseApr 7, 2025
Lieber Philipp, Vielen Dank für Ihren Kommentar zu Ihren Erfahrungen mit uns. Wir freuen uns sehr über Ihr Feedback und werden versuchen, unseren Kunden ein noch besseres Erlebnis zu bieten. Vielen Dank für Ihre Unterstützung. X-Sense Support-Team
