X-SenseReviews of x-sense.com

Response from X-SenseNov 7, 2025

Lieber Karl Heyer, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es freut uns sehr zu hören, dass Sie mit der Technik zufrieden sind! Gleichzeitig bedauern wir, dass auf Ihre E-Mails nicht wie gewünscht reagiert wurde. Wir nehmen Ihre Rückmeldung sehr ernst und werden prüfen, wie wir unseren E-Mail-Support verbessern können, damit solche Situationen in Zukunft vermieden werden. Vielen Dank nochmals für Ihre Rückmeldung und Ihr Verständnis. Mit freundlichen Grüßen

Response from X-SenseSep 15, 2025

Liebe Eternal, Vielen Dank für Ihre Kontaktaufnahme und entschuldigen Sie die Unannehmlichkeiten. Unser technisches Team arbeitet an einer Lösung. Eine neue Version der App wird innerhalb der nächsten 48 Stunden veröffentlicht, um das Problem zu beheben. Bitte starten Sie zunächst Ihr Telefon oder die App neu. Sollte das Problem nach dem Neustart weiterhin bestehen, löschen Sie bitte den Speicher unter Einstellungen > App-Verwaltung > X-Sense > Speicher & Cache > Speicher löschen. Mit freundlichen Grüßen

Response from X-SenseAug 21, 2025

Dear Customer, We are very sorry to hear about your experience with our SC06 detectors, and we fully understand your frustration. Please accept our sincere apologies for the inconvenience caused. The SC06 detectors are standalone units and do not support interconnection. We regret if any advertising or information you saw led to a misunderstanding — that is not the experience we want for our customers. To help you further, could you please send us an email at [email protected] with your order invoice and a short description of the issue? Our support team will verify your order and work with you to provide the best possible solution, whether that is a return, replacement, or another arrangement. We greatly value your trust and will do our best to resolve this matter quickly and fairly. Best regards, X-Sense Support Team

Response from X-SenseAug 21, 2025

Dear Bacon, Thank you very much for sharing your experience with us. We are very sorry to hear about the difficulties you’ve had with your detector, and we completely understand how frustrating this must have been for you. To help us investigate further and provide you with a proper solution, could you please send the details (including model number, purchase proof if available, and a short description of the issue) to [email protected]? Our dedicated technical support team will review your case and work with you directly to resolve it. We truly value your trust and will do our best to ensure you have a dependable device for your safety needs. Best regards, X-Sense Support Team

Response from X-SenseAug 5, 2025

Dear Roger thorpe, Thank you for your feedback. We’re truly sorry to hear about your experience, and we completely understand how frustrating and disruptive false alarms can be—especially when they disturb your sleep. Please contact us at [email protected] and send us your order invoice so we can review this and offer you a satisfactory solution. We would be delighted to hear from you soon. X-Sense Support Team

Response from X-SenseJul 21, 2025

Cher client, Nous sommes vraiment désolés que vous n'ayez pas encore reçu votre colis, et nous comprenons parfaitement votre frustration. Nous avons immédiatement contacté la société de livraison afin qu’elle organise la livraison dans les plus brefs délais. Si le colis ne vous est pas livré sous 2 jours, nous procéderons à un nouvel envoi sans frais pour vous. Merci pour votre patience et votre compréhension. Nous restons à votre disposition pour toute autre question. Cordialement, X-Sense Support Team

Response from X-SenseJul 14, 2025

Dear Andy Levy, We’re truly sorry to hear that our product did not meet your expectations, and we completely understand how frustrating and disruptive false alarms—especially in the middle of the night—can be. At X-Sense, we take product reliability and user safety very seriously, and we deeply regret any inconvenience this situation has caused you. To help us better understand and resolve the issue, we kindly ask that you contact our technical support team directly at [email protected]. Our team will respond promptly and work with you to find a suitable solution. Thank you for taking the time to share your experience. Your feedback helps us improve. Best regards, X-Sense Support Team

Response from X-SenseJun 18, 2025

Dear Sukant, Thanks for your feedback. We are sorry that our products and services did not meet your satisfaction. Please rest assured that we have already updated your address correctly when you first contacted us. If you have any questions about the product or need any assistance, please don’t hesitate to reach out to us anytime. We are here to help and make sure you have a smooth experience. Best regards, X-Sense Support Team