X-SenseX-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.
X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Bernd D.
Schnelle unkomplizierte Lösung bei defektem Gerät.
Response from X-SenseDec 1, 2025
Sehr geehrter Herr Dannhäußer, vielen Dank für Ihre freundlichen Worte! Wir freuen uns, dass Sie mit unserem Service zufrieden sind. Unser Ziel ist es stets, höchste Qualität und schnellen Support zu bieten – wir sind froh, dass wir Ihr Problem so schnell lösen konnten. Vielen Dank nochmals für Ihre Zeit. Ihr X-Sense Support-Team
Ettore
Tra l migliori soluzioni di prevenzione domestica
Response from X-SenseDec 1, 2025
Caro Ettore, Grazie mille per la sua splendida recensione! Siamo davvero felici di sapere che i nostri prodotti sono tra le migliori soluzioni di prevenzione domestica secondo la sua esperienza. Il suo feedback è molto prezioso per noi e ci motiva a continuare a migliorare. Grazie ancora per la fiducia! Team di supporto X-Sense
Ian S.
The team at x-sense was very helpful when I had issues fitting the new wireless smoke alarms over my old wired ones. Unfortunately there was no conversion kit available, however they were good at suggesting alternatives, and dealt with me very fairly. I really did want the new alarms as the tech and features were far better than the competition. In the future when they have a conversation kit, they will be my next alarm
Response from X-SenseDec 1, 2025
Dear Ian, Thank you for sharing your feedback with us. It is our pleasure to offer service to you. We are always here to help if you have any problems. Have a nice day! X-Sense Support Team
Martin
Kundenfreundlich, rasche Lösung
Response from X-SenseNov 7, 2025
Lieber Martin, vielen Dank für Ihr Feedback. Es freut uns, Ihnen behilflich sein zu können. Bei weiteren Fragen stehen wir Ihnen jederzeit gerne zur Verfügung. Wir wünschen Ihnen einen schönen Tag! Mit freundlichen Grüßen
Marcos
I had a very weird and unique problem with my order. X-Sense did the impossible to help despite them not being at fault. I am very impressed with their customer service and the products are top notch. I dont see myself doing business with anyone other than X-Sense.
Response from X-SenseSep 28, 2025
Dear Marcos, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. Wish you a great day! X-Sense Support Team
Thomas R.
Des produits fiables, très intéressants d'un point de vue technologie et simple d'utilisation. Un excellent rapport qualité/prix et surtout une aide par mail rapide et efficace quand on en a besoin. Je l'utilise dans mon restaurant (Sondes frigos, détecteur fumée, alarme), et j'en suis très satisfait. Merci
Response from X-SenseSep 28, 2025
Cher Thomas, Merci beaucoup pour votre aimable retour. Nous sommes ravis de vous servir. N'hésitez pas à nous contacter en cas de problème. Bonne journée ! Équipe d'assistance X-Sense
Soline ..
Matériel de qualité. Réponse très rapide du service après vente à la suite d'un petit souci à la mise en fonction du détecteur (led très faible qui laissait penser qu'il ne fonctionnait pas)
Response from X-SenseSep 26, 2025
Chère Soline .g, Merci pour vos aimables paroles ! Nous sommes ravis de votre satisfaction concernant notre service. Nous nous efforçons toujours de vous offrir une assistance rapide et de qualité supérieure. Bonne journée ! Équipe d'assistance X-Sense
Chris N.
Lighting fast shipping; Products seem premium; One item was damaged during shipping; Company reps provided timely communication and had a replacement at my door within 48 hours - much appreciated!
Response from X-SenseSep 26, 2025
Dear Chris, Thank you for your kind words! We’re glad to hear you’re satisfied with the products and our service. We always aim to provide premium quality and fast support—happy to know we could resolve the issue quickly for you. Thank you again for your time. X-Sense Support Team
