X-SenseReviews of x-sense.com

4.3544 reviews
Home Improvements
1209 Orange St, Wilmington, DE, Delaware

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X-Sense

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About X-Sense

X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.

X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: x-sense.com
Website: x-sense.com
Category: Home Improvements
Location: DE, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 93% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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X-Sense reviews

Showing 434 reviews with 5 stars · Clear filters

John K.
Jun 2, 2026
Cora did a great job of helping me…
Cora did a great job of helping me understand the interconnected functionality, as well as what would work with the app... The website talks about a replaceable battery - but, doesn't mention that it is a 5-yr replacement schedule - I am used to a 1-yr schedule, and therefore, the 5-yr works well enough!
Response from X-SenseJun 3, 2026
Dear John, Thank you for your feedback! We're glad Cora was able to help you understand the interconnected features and app compatibility. We also appreciate your feedback about the battery replacement information and will share it with our team for future improvements. Please feel free to contact us if you have any other needs. X-Sense Support Team
Mário Rui A.
Jun 2, 2026
Ling made it great and fast.
Ling made it great and fast.
Response from X-SenseJun 3, 2026
Dear Mario, Thank you for your kind review! We're glad to hear that Ling provided fast and efficient assistance. We'll be sure to pass along your compliments to her. If you ever need any assistance in the future, we're always here to help! Thank you for choosing X-Sense! X-Sense Support Team
Jon D.
Jun 2, 2026
Love this company..
Love this company... the products are good quality and affordable. We purchased 4 water sensors with wifi and they work amazingly well! We also got smoke and co2 detectors... they all hook up to the same home unit so seemless integration! The app allows customization, alarms, notifications, and testing! One of our smoke co2 detectors was randomly chirping after 2 months. No biggie... electronics from time to time have manufacturing defects. I called them and they emailed me back within a day. Ive been discussing with Gigi who was just as friendly, polite, and accommodating to me! I submitted what I needed to and she got a warranty replacement out to me asap. Thanks Gigi!
Response from X-SenseJun 3, 2026
Dear Jon, Thank you so much for sharing your experience. We're delighted to hear that your sensors are working well together and that you're enjoying the seamless integration and customization features in the app. We also appreciate your understanding regarding the detector issue. While occasional defects can occur, we're glad Gigi was able to assist you promptly. If you ever need assistance in the future, we're always here to help. Stay safe and have a wonderful day! Best regards, X-Sense Support Team
Andreas D.
May 30, 2026
Das System ist ehr zu empfehlen
Habe mir von X-Sense die Rauchmelder , Co2 Melder und Wassermelder gekauft. Die Installation ist einfach und schafft jeder. Die App ist gut übersichtlich. Bisher kamen jede Alarmierungen gut an und konnten so bedient werden. Hatten gestern bei der Heizung ein Wasserleck und der Wassermelder hat sofort alarmiert und somit konnte ein größerer Schaden verhindert werden.
Response from X-SenseJun 2, 2026
Lieber Andreas Diehl, herzlichen Dank für Ihre tolle Bewertung! Es ist schön zu hören, dass Sie mit der Installation, der App und den Alarmbenachrichtigungen zufrieden sind. Noch wichtiger ist, dass Ihr Wassermelder das Wasserleck rechtzeitig erkannt hat und dadurch ein größerer Schaden verhindert werden konnte. Solche Rückmeldungen zeigen uns, wie wichtig zuverlässige Sicherheitslösungen im Alltag sind. Vielen Dank, dass Sie sich für X-Sense entschieden haben und Ihre Erfahrung mit anderen teilen. Wir wünschen Ihnen weiterhin ein sicheres Zuhause! Ihr X-Sense Team
Micka T.
May 30, 2026
Service client réactif et de très bon conseil 👍
Le service après-vente de X-Sense est vraiment excellent. Il m’a accompagné dans le choix du matériel le plus adapté à mes besoins réels. L’équipe est très réactive et efficace. Je recommande sans hésitation.
Response from X-SenseJun 2, 2026
Chère Micka Tardif, Merci beaucoup pour votre confiance et votre recommandation ! Nous sommes heureux d'avoir pu vous aider à choisir l'équipement le mieux adapté à vos besoins. Votre satisfaction est notre priorité, et vos encouragements seront partagés avec toute l'équipe. Merci d'avoir choisi X-Sense et de faire partie de notre communauté ! Cordialement, L'équipe X-Sense
margot F.
May 28, 2026
Tres bon relationnelle
Tres bon relationnelle Mes residences sont toutes equipés par les produits X-sence et ca marche tres bien . Je recommande
Response from X-SenseMay 29, 2026
Chère Margot Fenech, Merci beaucoup pour votre retour positif et votre confiance envers X-Sense ! Nous sommes ravis d’apprendre que toutes vos résidences sont équipées de nos produits et qu’ils fonctionnent très bien. Votre recommandation compte énormément pour nous et nous encourage à continuer d’offrir des produits fiables ainsi qu’un excellent service. Merci encore pour votre soutien ! Équipe X-Sense
Chris P.
May 23, 2026
Such a seamless installation procedure…
Such a seamless installation procedure highly highly recommend to anybody !! Their technical service department is really a human being that enters and helps you through if you do need assistance like I did but not much! We feel so much safer having all of the alarms interconnected could save lives'
Response from X-SenseMay 25, 2026
Dear Chris, Thank you so much for your wonderful feedback! We’re thrilled to hear that the installation process was seamless and that our support team was able to assist you when needed. Please feel free to contact us at any time if you have any needs. Thank you again for your trust and recommendation! Best regards, X-Sense Support Team
Karen
May 22, 2026
Excellent customer service
Excellent customer service. I had forgotten my discount code. I contacted the company and received a refund the next day
Response from X-SenseMay 25, 2026
Dear Karen, Thank you very much for your kind feedback! We’re glad we could assist you quickly and help resolve the discount code issue promptly. Providing efficient and satisfying customer service is always our goal. Thank you again for your support and trust in X-Sense. Please feel free to contact us anytime if you need further assistance. Best regards, X-Sense Support Team

X-SenseReviews of x-sense.com

About X-Sense

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Cora did a great job of helping me…

Ling made it great and fast.

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Das System ist ehr zu empfehlen

Service client réactif et de très bon conseil 👍

Tres bon relationnelle

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About X-Sense

About these reviews

More in Home Improvements, Delaware

Curtarra

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X-Sense reviews

Cora did a great job of helping me…

Ling made it great and fast.

Love this company..

Das System ist ehr zu empfehlen

Service client réactif et de très bon conseil 👍

Tres bon relationnelle

Such a seamless installation procedure…

Excellent customer service