X-SenseX-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.
X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Pascal R.
Rasche Antwort. Gute Vorschläge zur Installation der Geräte. Danke Shura
Response from X-SenseJun 16, 2026
Lieber Pascal Rhyner, Vielen Dank für Ihre hervorragende Bewertung! Wir freuen uns, dass Shura Ihnen mit schnellem Support und hilfreichen Installationstipps weiterhelfen konnte. Wir schätzen Ihr Vertrauen in X-Sense sehr und freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr X-Sense-Team
gorlitski
Customer Service at X-Sense was exceptional. They were quick, responsive, helpful, and did not waste my time. In fact, they gave me time. I bought a bunch of smoke detectors for a condominium common area project, and it had to be put on hold because we were having difficulties getting approval for this project from the trustees. X-Sense customer service graciously allowed us to extend our return period to 90 days rather than the standard 30 to give us time to figure this all out. During this time we found out that the town required hardwired installation for common areas, and so we had to return them. We really appreciate X-Sense working with us and extending the return period to make this possible. We will definitely come back and buy from X-Sense in the future. Thank you and Great job!
Response from X-SenseJun 15, 2026
Dear gorlitski, Thank you so much for your thoughtful and detailed review! We understand that project timelines and requirements can change unexpectedly, and we're glad we could provide the flexibility you needed while you worked through the approval process. We sincerely appreciate your trust and understanding, and we look forward to serving you again in the future when the opportunity arises. Thank you again for your recommendation and support! Best regards, X-Sense Support Team
Alex
Sehr guter, netzer Service durch Ling bei schnellem Ersatz eines Rauchmelders.
Response from X-SenseJun 15, 2026
Lieber Alex, Vielen Dank für Ihr tolles Feedback! Wir freuen uns, dass Ling Ihnen schnell weiterhelfen konnte und Sie mit dem Austausch Ihres Rauchmelders zufrieden sind. Ihr Vertrauen und Ihre Unterstützung bedeuten uns sehr viel. Viele Grüße Ihr X-Sense Team
Pete V.
I am delighted by the excellent customer service. In my past role as Director of Service Operations I know a great customer experience and this is at the top of the list. I had a question about one of my devices and sent a detailed explanation. The service agent, Ling, wrote a very complete explanation. When I responded, I got another long, complete explanation that acknowledged the detail that I'd included, and built on our previous conversation. This is great customer service to me and am very pleased with Ling's efforts to answer and provide guidance.
Response from X-SenseJun 29, 2026
Dear Pete, Thank you so much for your thoughtful and detailed review! It means a great deal to us to receive such positive feedback, especially from someone with extensive experience in service operations. We're delighted to hear that Ling was able to provide the attentive support. We look forward to continuing to provide you with the high level of service you expect. Best regards, X-Sense Team
Lyn
We've had our X-sense mailbox alarm for almost 2 years now & it started to have intermittent false alarms. We reached out to X-sense & they responded quickly with a reset to try. It worked for a while, then the issue returned. I reached back out to them & Ling sent a new alarm the same day. Their customer service, Cora & Ling were both quick to respond & very helpful! I highly recommend X-sense!
Response from X-SenseJun 15, 2026
Dear Lyn, Thank you so much for your wonderful review and recommendation! We're sorry to hear that your mailbox alarm started experiencing intermittent false alarms, but we're glad that our team was able to assist you throughout the process. If you ever need any assistance in the future, please don't hesitate to reach out—we're always here to help. Thank you again for choosing X-Sense! Best regards, The X-Sense Team
Melanie H.
Super schnelle Lieferung. Schnelle Hilfe bei Problemen. Netter Kundenservice. Top Rauchmelder, einfache Installation.
Response from X-SenseJun 15, 2026
Liebe Melanie Hemberger, Vielen Dank für Ihr tolles Feedback! Wir freuen uns sehr, dass Sie mit der schnellen Lieferung, unserem Support und der einfachen Installation zufrieden sind. Vielen Dank, dass Sie sich für X-Sense entschieden haben. Bleiben Sie sicher und alles Gute! Ihr X-Sense Team
Blaire J.
Very helpful and resolved issue efficiently
Response from X-SenseJun 11, 2026
Dear Blaire, Thank you for your feedback! We're glad to hear that our team was able to assist you and resolve the issue efficiently. Providing prompt and helpful support is always our priority. We truly appreciate your support and look forward to serving you again in the future. X-Sense Team
Alex Harley H.
Judy on customer service was exceptional in helping me understand and resolve my issues. The product also works great!
Response from X-SenseJun 11, 2026
Dear Alex, Thank you for taking the time to share your experience! We're so pleased to hear that Judy provided exceptional support and helped resolve your issues. We'll be sure to pass along your kind recognition to her. It's also wonderful to know that the product is working great for you. Thank you for choosing X-Sense! X-Sense Team
