X-SenseReviews of x-sense.com

4.3544 reviews
Home Improvements
1209 Orange St, Wilmington, DE, Delaware

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X-Sense

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About X-Sense

X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.

X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: x-sense.com
Website: x-sense.com
Category: Home Improvements
Location: DE, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 93% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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X-Sense reviews

Showing 434 reviews with 5 stars · Clear filters

Fabian B.
Jun 25, 2026
Großartige Produkte zu unschlagbaren…
Großartige Produkte zu unschlagbaren Preisen. Positiv hervorheben muss man auf jeden Fall auch den Kundenservice. Gigi hat sehr schnell und konstruktiv geantwortet. Absolut zu empfehlen!
Response from X-SenseJun 29, 2026
Lieber Fabian Burger, Es freut uns sehr zu hören, dass Sie unsere Produkte als hochwertig und preiswert empfinden. Ein besonderes Dankeschön auch für Ihr Lob an Gigi – wir freuen uns, dass sie Ihnen schnell und hilfreich weiterhelfen konnte. Ihre Empfehlung bedeutet uns sehr viel. Vielen Dank für Ihr Vertrauen und alles Gute! mit freundlichen Grüßen, Ihr X-Sense-Team
Marco
Jun 24, 2026
Fast and good feedback on Support
Excellent customer service! Before placing a larger order for my home safety system, I contacted support (in Person Gigi) to ask whether an additional discount would be possible due to the quantity I planned to purchase. The response was friendly, professional, and transparent. What impressed me most was that the promised refund was processed within just a few hours after I submitted my order number. No hassle, no discussions, they simply kept their word. It’s rare to experience such responsive and customer-focused service these days. Based on my experience, I can highly recommend X-Sense not only for their products but also for their outstanding support. Thank you to the entire team!
Response from X-SenseJun 25, 2026
Dear Marco, Thank you so much for your wonderful review and for choosing X-Sense for your home safety needs! We're delighted to hear that your experience with Gigi and our support team was a positive one. Your recommendation means a great deal to our entire team. Thank you again for your support, and we wish you many years of safety and peace of mind with your X-Sense products. Warm regards, X-Sense Team
D. G.
Jun 24, 2026
Super Kundenservice - einfache Stornierung auf Nachfrage
Ich hatte mit einer falschen Lieferadresse bestellt, nach der Bestellbestätigung habe ich sofort eine Email an X-sense geschickt mit der Bitte um Stornierung der Bestellung. Innerhalb einer halben Stunde kam eine persönliche Bestätigung per Mail, dass die Bestellung storniert würde und Rückerstattung erfolgt. Das ist echter Service auf kurzem Weg! Vielen Dank!
Response from X-SenseJun 25, 2026
Sehr geehrter Herr D. Göthe, Vielen Dank für Ihr positives Feedback! Wir freuen uns sehr, dass wir Ihre Anfrage zur Stornierung schnell bearbeiten konnten und Sie mit unserem Service zufrieden sind. Persönlicher Support und kurze Reaktionszeiten sind uns besonders wichtig, daher bedeutet uns Ihre Rückmeldung sehr viel. Vielen Dank für Ihre Unterstützung und Ihr Vertrauen in X-Sense. Wir wünschen Ihnen alles Gute und sind jederzeit gerne für Sie da. Ihr X-Sense Team
R. H.
Jun 23, 2026
X-Sense Makes Good On Defective Unit
Edited Update: X-sense has subsequently replaced the defective unit and apologized for their earlier reply. So good customer service on a problem.
Response from X-SenseJun 25, 2026
Dear R. Hock, Thank you for taking the time to update your review. We apologize again for the issue with the defective unit and appreciate the opportunity to resolve it for you. Thank you for your patience, understanding, and support of X-Sense. If you ever need assistance in the future, we're always here to help. Best regards, X-Sense Team
Joe M.
Jun 22, 2026
X-Sense responded to my inquiry hours…
X-Sense responded to my inquiry hours after I sent it; on Sunday, on Father's Day! They are professional, informative, and empathetic by not only their quick response but the depth they went into explaining my questions. Great customer service!
Response from X-SenseJun 23, 2026
Dear Joe, Thank you for your wonderful review! We're thrilled to know that our team could assist you quickly and provide clear, detailed answers to your questions. Delivering helpful and reliable support is something we take great pride in, and your feedback truly encourages us. We sincerely appreciate your trust in X-Sense and look forward to serving you whenever you need us. Best regards, X-Sense Team
Jared S.
Jun 20, 2026
Support at X-Sense responded quickly to resolve my issue.
The support team at X-Sense responded quickly and suggested a generous resolution to an unintended timing and pricing issue, so I was thankful for their help.
Response from X-SenseJun 23, 2026
Dear Jared, Thank you for your kind review. We're pleased that our support team was able to assist you promptly and provide a satisfactory resolution. Customer satisfaction is very important to us, and it's wonderful to know that our efforts made a positive difference to your experience. Thank you for choosing X-Sense. We appreciate your support and look forward to serving you again in the future. Best regards, X-Sense Team
Graham A.
Jun 18, 2026
Great warranty support
I bought a range of wifi sensors and hub from X sense to provide integrated protection for my home. After some months one of the sensors was showing as faulty in the App. I contacted X-Sense for support and they were great. The unit was still in warranty and after some straightforward tests they sent me a replacement straight away which is now installed and working. I am very happy with the support I have received.
Response from X-SenseJun 22, 2026
Dear Graham Attwood, Thank you for taking the time to share your experience with X-Sense. We're delighted to hear that your Wi-Fi sensor system is helping to protect your home and that our support team was able to assist you promptly when one of the sensors developed a fault. Please feel free to contact us if you have any other needs. Best regards, X-Sense Team
dede D.
Jun 18, 2026
Parfait
Parfait. Je suis agreablement surpris par le service client qui a toujoirs repondu a mes mails dans un delai rapide et aussi par la qualite des reponses apportees. Merci!
Response from X-SenseJun 22, 2026
Chère Dede Dede, Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que notre service client a répondu à vos attentes, tant par sa réactivité que par la qualité des réponses apportées. Votre satisfaction est notre priorité, et vos encouragements sont une véritable motivation pour toute notre équipe. Merci encore pour votre confiance et votre soutien. Cordialement, L'équipe X-Sense

X-SenseReviews of x-sense.com

About X-Sense

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Großartige Produkte zu unschlagbaren…

Fast and good feedback on Support

Super Kundenservice - einfache Stornierung auf Nachfrage

X-Sense Makes Good On Defective Unit

X-Sense responded to my inquiry hours…

Support at X-Sense responded quickly to resolve my issue.

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About X-Sense

About these reviews

More in Home Improvements, Delaware

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Shukran Islamic Arts

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X-Sense reviews

Großartige Produkte zu unschlagbaren…

Fast and good feedback on Support

Super Kundenservice - einfache Stornierung auf Nachfrage

X-Sense Makes Good On Defective Unit

X-Sense responded to my inquiry hours…

Support at X-Sense responded quickly to resolve my issue.

Great warranty support

Parfait