X-SenseReviews of x-sense.com

4.3544 reviews
Home Improvements
1209 Orange St, Wilmington, DE, Delaware

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X-Sense

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About X-Sense

X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.

X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: x-sense.com
Website: x-sense.com
Category: Home Improvements
Location: DE, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 93% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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X-Sense reviews

Showing 434 reviews with 5 stars · Clear filters

Ken K.
Jun 26, 2026
I reached out on wednesday
I reached out on wednesday. Thirsday evening they approved my request i showed a photo of the defective unit. Ling assured me i should have a replacement mailed to me within 5 -7 days. They only asked for a breif description of what happened and in my case the unit began to flash red then orange in loop.
Response from X-SenseJun 29, 2026
Dear Ken, Thank you for sharing your experience! We're sorry that you encountered an issue with your unit, but we're pleased to hear that Ling was able to assist you promptly and make the replacement process quick and straightforward. Thank you for your patience and cooperation, and we hope your replacement arrives soon and provides the reliable performance you expect from X-Sense. Best regards, X-Sense Team
RichardVince
Jun 26, 2026
Faulty item promptly resolved
I have several X-Sense temperature sensors distributed about the house. One went berserk and kept alarming at -40 degrees C. As after taking action as advised by Ling did not rectify the fault, a replacement is being sent without charge. Courteous and helpful interaction with Ling throughout.
Response from X-SenseJun 29, 2026
Dear Richard, Thank you so much for your thoughtful review! We sincerely apologize for the issue with your temperature sensor. We're pleased that Ling was able to support you with courteous and helpful service and quickly arrange a replacement when troubleshooting didn't resolve the problem. Please feel free to contact us if you have any other needs. Thank you again for your patience. Best regards, X-Sense Team
Chr. W.
Jun 26, 2026
Schnelle und Professionelle Hilfe bei…
Schnelle und Professionelle Hilfe bei der Planung erhalten! Denke das wird gut werden!
Response from X-SenseJun 29, 2026
Lieber Chr. Wenisch, Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie mit unserer schnellen und professionellen Unterstützung bei der Planung zufrieden sind. Wir wünschen Ihnen viel Erfolg bei Ihrem Projekt und sind jederzeit gerne für Sie da, falls Sie weitere Fragen oder Unterstützung benötigen. Vielen Dank für Ihr Vertrauen in X-Sense! mit freundlichen Grüßen, Ihr X-Sense-Team
Boi B.
Jun 26, 2026
nice production and customer service team
i got the production very nice , i think and the customer service very supportive
Response from X-SenseJun 29, 2026
Dear Boi, Thank you very much for your kind feedback! We’re delighted to hear that you’re satisfied with our service. If you need any further assistance, please don’t hesitate to reach out. Best regards, X-Sense Team
Alex Z.
Jun 26, 2026
Great customer support
Recently I placed an order at X-Sense, but composition of the products on my order was wrong due to my mistake. When I realized that I made an error, I contacted customer support by email explaining my situation. Customer service representative, Gigi, very expeditiously cancelled my order and issued a refund, so I was able to place new correct order same day.
Response from X-SenseJun 29, 2026
Dear Alex, Thank you so much for your wonderful review! We're delighted to hear that Gigi was able to quickly assist you in correcting your order and make the process as smooth as possible. We'll be sure to share your kind words with her—they'll mean a lot. We're always here if you need any assistance in the future! Best regards, X-Sense Team
Windsor Taylor K.
Jun 26, 2026
I was not expecting a replacement of a…
I was not expecting a replacement of a 2 year old fire alarm. That is exceptional service. I am sad you are no longer at Amazon Platforms.
Response from X-SenseJun 29, 2026
Dear Windsor Taylor Kelly, Thank you so much for your kind words! We're delighted to hear that our support exceeded your expectations. We hope to keep serving you through our official channels and look forward to providing you with reliable products and exceptional service for years to come. Thank you again for your time. Best regards, X-Sense Team
Michael S.
Jun 25, 2026
Excellent Customer Service
Order a smoke detector directly from x-sense, however it did not function when received. Their customer service team, specifically Cora, is highly responsive, professional and curtious. Cora replaced the unit right away to resolve my issue promptly.
Response from X-SenseJun 29, 2026
Dear Michael Sowers, Thank you for taking the time to share your experience with us! Your feedback means a lot to us, and we truly appreciate your patience and trust in X-Sense. We hope your new smoke detector serves you reliably for years to come! Thank you so much for your time. Best regards, X-Sense Team
Martin
Jun 25, 2026
> 10 Produkte. Sehr zufrieden. Top Kundenservice
Ich habe mehrere vernetzte Produkte von X-Sense im Haushalt im Einsatz: 4 Luftfeuchtigkeits – und Temperatursensor STH51 6 Wassermelder SWS51 6 Rauchmelder XS01-M Alles läuft zuverlässig und ich habe seit Jahren noch nie die Batterien wechseln müssen. Als Techie kann ich die schnellen Rückmeldungen des Kundendienst auf spezifische Anfragen zur App wirklich loben. Gegebenenfalls werden Features auch kurzfristig in die App implementiert. Lediglich die Aktualisierung der Luftfeuchtigkeit und Temperatur für die Alexa-Integration könnte verbessert werden. Besonders gefällt mir die Möglichkeit, individuelle Schwellwerte für jeden einzelnen Sensor festlegen zu können. Fazit: Insgesamt sehr positive Erfahrung im Vergleich zu Systemen wie Tuya oder ewelink.
Response from X-SenseJun 29, 2026
Lieber Martin, Vielen Dank auch für Ihren Hinweis zur Aktualisierung der Temperatur- und Luftfeuchtigkeitswerte in der Alexa-Integration. Vielen Dank für Ihr Vertrauen und Ihre langjährige Unterstützung. Wir freuen uns darauf, Sie auch weiterhin mit zuverlässigen Produkten und einem guten Service zu begleiten! mit freundlichen Grüßen, Ihr X-Sense-Team

X-SenseReviews of x-sense.com

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