X-SenseReviews of x-sense.com

4.3544 reviews
Home Improvements
1209 Orange St, Wilmington, DE, Delaware

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X-Sense

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About X-Sense

X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.

X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: x-sense.com
Website: x-sense.com
Category: Home Improvements
Location: DE, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 93% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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X-Sense reviews

Showing 434 reviews with 5 stars · Clear filters

Garry H.
Jul 2, 2026
Problem Solved! Great customer service!
I had an issue with 3 detectors. After the company determined the detectors were defective, they immediately resolved the issue. Will definitely be buying more detectors for my rentals in the future. Great customer service and products!
Response from X-SenseJul 3, 2026
Dear Garry, Thank you for taking the time to share your experience with us! Your feedback means a lot to us, and we truly appreciate your patience and trust in X-Sense. Thank you so much for your time. Best regards, X-Sense Team
Paul
Jul 2, 2026
New customer experience
Ask them about a product and you will get a clear cut answer from Gigi. I'm about to order one of their packages. Truth!
Response from X-SenseJul 3, 2026
Dear Paul, Thank you very much for your kind feedback! We’re delighted to hear that you’re satisfied with our service. If you need any further assistance, please don’t hesitate to reach out. Best regards, X-Sense Team
Thomas
Jul 1, 2026
Kontakt mir Service war perfekt!!
Der Kontakt per E-Mail mit dem Service Team speziell mit Herrn Ling war sehr schnell und hat alle meine Fragen umgehend zu meiner Zufriedenheit erfüllt!
Response from X-SenseJul 3, 2026
Lieber Thomas, Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Herr Ling Ihnen schnell weiterhelfen und alle Ihre Fragen zu Ihrer Zufriedenheit beantworten konnte. Vielen Dank für Ihr Vertrauen! Mit freundlichen Grüßen, Ihr X-Sense-Team
Alan C.
Jul 1, 2026
X-Sense customer service A+++++++
Ling from X-sense was so helpful when helping me understand the differences in the products and how the communicate. Customer service is amazing and quick I reached out and by the next morning I had all the information I needed to make the right purchase for my family
Response from X-SenseJul 1, 2026
Dear Alan, Thank you for taking the time to share your experience with us! We truly appreciate your trust in X-Sense. We are always here to help if you have any needs. Thank you so much for your time. Best regards, X-Sense Team
Kara K.
Jun 30, 2026
The X-Sense CS experience is great
The X-Sense CS experience is great! Shura (our CS leader) is lovely to work with!
Response from X-SenseJul 1, 2026
Dear Kara, Thank you very much for your kind feedback! We’re delighted to hear that you’re satisfied with our service. If you need any further assistance, please don’t hesitate to reach out. Thank you again for your support. Best regards, X-Sense Team
Susanne
Jun 29, 2026
Schnelle Lieferung und problemlose
Schnelle Lieferung und problemlose, unkomplizierte Abwicklung der Rücksendung, Frau Gigi war sehr freundlich und kooperativ.
Response from X-SenseJun 30, 2026
Liebe Susanne, Vielen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie mit der schnellen Lieferung und der unkomplizierten Rücksendung zufrieden waren. Vielen Dank für Ihr Vertrauen. Wir wünschen Ihnen weiterhin viel Freude mit X-Sense und alles Gute! Mit freundlichen Grüßen, Ihr X-Sense-Team
Kamil O.
Jun 29, 2026
Erstklassiger Service und schnelles Ersatzgerät!
Ich hatte leider ein Problem mit einem meiner Rauchmelder, der ohne Grund Fehlalarme auslöste. Nach der Kontaktaufnahme mit dem Kundenservice wurden mir direkt hilfreiche Schritte zur Fehlerbehebung vorgeschlagen. Da diese nicht halfen, wurde mir nach dem Einsenden eines kurzen Videos sofort und völlig unkompliziert ein Ersatzgerät zugeschickt. Das neue Gerät ist da und funktioniert absolut einwandfrei. Ich bin sowohl mit dem Produkt als auch mit dem schnellen, freundlichen Service extrem zufrieden. Vielen Dank für die reibungslose Abwicklung!
Response from X-SenseJun 30, 2026
Lieber Kamil Ojrzanowski, Vielen Dank für Ihre tolle Bewertung und Ihr ausführliches Feedback! Es freut uns sehr, dass wir gemeinsam schnell eine passende Lösung finden konnten und Ihr neues Rauchmelder nun einwandfrei funktioniert. Vielen Dank für Ihr Vertrauen und Ihre Empfehlung. Mit freundlichen Grüßen, Ihr X-Sense-Team
KK
Jun 29, 2026
Judy in their customer service was…
Judy in their customer service was fantastic. I made an error in configuring what I needed and reached out via email to get it corrected. Her response was prompt and very professional allowing me to cancel and resubmit the correct order quickly.
Response from X-SenseJun 29, 2026
Dear KK, Thank you for taking the time to share your experience! We're so pleased that Judy was able to help you quickly resolve the order issue and make the process smooth and hassle-free. We truly appreciate your trust in X-Sense and look forward to serving you again! Please feel free to contact us if you need further assistance. Best regards, X-Sense Team

X-SenseReviews of x-sense.com

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Kontakt mir Service war perfekt!!

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Erstklassiger Service und schnelles Ersatzgerät!

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