X-SenseReviews of x-sense.com

4.3544 reviews
Home Improvements
1209 Orange St, Wilmington, DE, Delaware

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X-Sense

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About X-Sense

X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.

X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: x-sense.com
Website: x-sense.com
Category: Home Improvements
Location: DE, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 93% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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X-Sense reviews

Showing 434 reviews with 5 stars · Clear filters

Fawzi C.
Oct 21, 2026
I am delighted that my replacement…
I am delighted that my replacement request is taken care of following a defective detector. Ling understood my concern and was very responsive regarding troubleshooting.
Response from X-SenseOct 22, 2026
Dear Fawzi, Thank you very much for your kind feedback! We’re delighted to hear that you’re satisfied with our service. We’ll be sure to pass your appreciation on Ling. Please feel free to contact us if you have any other needs. Wish you a great day! Best regards, X-Sense Team
Christian M.
Oct 21, 2026
Freundlich, Kompetent
Hervorragender Support, habe ihn bereits zum 2ten mal in den letzten 2 jähren benötigt, einmal ging es um eine sonder-config, ein zweites mal um einen defekt. BEIDE mal hervorragend beraten worden, austauscht der defekten HW ohne 'hinhaltetaktik' einen Tag vor Ablauf der Garantie getauscht worden. Nachdem ich nun einen dritten Standort habe werde ich mir heute noch eine weiteres Packet ( SBS50 inkl. STH51/55) kaufen. Danke nochmals an 'gigi' der den Austausch so problemlos angestossen hat.
Response from X-SenseOct 22, 2026
Sehr geehrter Christian Mandl, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen! Ihr Feedback bedeutet uns sehr viel, und wir wissen Ihre Geduld sowie Ihr Vertrauen in X-Sense sehr zu schätzen. Sollten Sie weitere Anliegen haben, können Sie sich jederzeit gerne an uns wenden. Vielen Dank für Ihre Zeit. Mit freundlichen Grüßen, Ihr X-Sense-Team
Rachel
Oct 21, 2026
Great customer service
The product seems to work great. The customer service was great. Ling was responsive and helped me resolve my issue quickly! I recommend X-Sense.
Response from X-SenseOct 22, 2026
Dear Rachel, Thank you so much for your kind feedback! We’re really glad to hear that your issue was resolved quickly. If you ever need any further assistance, please don’t hesitate to reach out. We’re always here to help. Thank you again for your support! Kind regards, X-Sense Team
Steve
Oct 21, 2026
ADDING EQUIPMENT TO THE APP
I had some trouble with the CO2 detector trying to add them to my app, which is a nice feature, after a few times I gave up and sent an email to customer support where Judy was very informative, she explained that the unit that I have cannot be added to the app as it's a stand-alone unit. Thank You Judy
Response from X-SenseOct 21, 2026
Dear Steve, Thank you very much for your kind feedback! We’re delighted to hear that you’re satisfied with our service. Please feel free to contact us if you have any other needs. Wish you a great day! Best regards, X-Sense Team
Mohamed D.
Oct 20, 2026
Great customer service
Ms. Judy Xiao provided Prompt and courteous service, she was very helpful.
Response from X-SenseOct 21, 2026
Dear Mohamed Dahroug, Thank you for taking the time to share your experience with us! Your feedback means a lot to us, and we truly appreciate your patience and trust in X-Sense. Thank you so much for your time. Best regards, X-Sense Team
MDJ J.
Oct 20, 2026
Great Coustomer services
Great Coustomer service, Judy and team listened to my concerns and unit issues, really appreciate that X-Sense stayed behind their products , happy customer, really appreciate your support.
Response from X-SenseOct 21, 2026
Dear Jet, Thank you so much for your kind words! We’re thrilled to know you had a great experience with our service. Please feel free to contact us anytime if you need help in the future. Best regards, X-Sense Team
Gabriela
Oct 20, 2026
App vs website inquiry answered
I reached out as I had questions I was unable to find answers from the app or website. Gigi responded and provided all the information needed. Although it was not the solution we were hoping for, Gigi was kind enough to not just provide answers but explain how things work. That I truly appreciate it! Very friendly and professional as well.
Response from X-SenseOct 21, 2026
Dear Gabriela, Thank you for your kind feedback! We’re really glad to hear that your issue was resolved quickly. If you ever need any further assistance, please don’t hesitate to reach out. Thank you again for your support! Kind regards, X-Sense Team
Marcus E.
Oct 20, 2026
Great support after I had some problems…
Great support after I had some problems to connect the System. The service worker Ling help me to fix the problem in such a fast time, that was great work. Now the System work in perfection!
Response from X-SenseOct 21, 2026
Dear Marcus, Thank you for taking the time to share your experience with us! We’re delighted to hear that you’re satisfied with our service. Please do not hesitate to contact us if you have any needs. Thank you again for your patience. Best regards, X-Sense Team

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