Holly H.
Smoke Detectors Failed
I purchased smoke detectors with voice alerts July 2025. The units test as being fine. However, when my house filled with smoke - none of them went off. I tested again and all still say they are fine. So, I have been under the guise of protection only. I contacted the manufacturer on Feb. 2, only to get a case number and an estimate of a 1 week response (not ok). It has been 2 weeks without a response. Now when I try to contact them, it says they are on vacation. Also, I just learned that his product is no longer offered on Amazon due to expired UL certifications. I do not recommend doing business with this company.
Response from X-SenseMar 2, 2026
Dear Holly Heil, Thank you for your message, and we sincerely apologize for the experience you’ve had. We completely understand your frustration and concern, especially regarding the safety of your home. First, please rest assured that your feedback is taken very seriously. The situation you describe — smoke not triggering the alarms — is certainly not the experience we want for any customer. We are committed to investigating this issue thoroughly. To resolve this matter as quickly as possible, please check the solution we provided in the email. We deeply apologize for the delay in response and any inconvenience this has caused. Your safety and trust are extremely important to us, and we are committed to providing a solution immediately. Thank you for your patience and understanding. We look forward to your reply so we can make this right. Kind regards,