X-SenseReviews of x-sense.com

4.3544 reviews
Home Improvements
1209 Orange St, Wilmington, DE, Delaware

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X-Sense

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About X-Sense

X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.

X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: x-sense.com
Website: x-sense.com
Category: Home Improvements
Location: DE, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 93% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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X-Sense reviews

Showing 434 reviews with 5 stars · Clear filters

Paul
Aug 4, 2026
X-Sense gives me real peace of mind for my home
X-Sense makes very reliable and accurate hardware that is convenient to setup and use. The notifications available are excellent. It give me real confidence that my home is capable of reporting impending problems long before the become disasters if not monitored by X-Sense.
Response from X-SenseAug 5, 2026
Dear Paul, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you find X-Sense products reliable, accurate, and easy to set up and use. Thank you again for choosing X-Sense and for sharing your positive feedback! Best regards, X-Sense Team
Valete
Aug 4, 2026
Quick support reply
Quick support reply
Response from X-SenseAug 5, 2026
Dear Valete, Thank you so much for your kind words! We’re thrilled to know you had a great experience with our service. Please feel free to contact us anytime if you need help in the future. Best regards, X-Sense Team
Alfred K.
Aug 4, 2026
Top-quality products, a wide range, high quality, high reliability, flawless performance – including in the app. We now have more than 25 smoke…
We now have more than 25 smoke detectors, combined CO₂ detectors and water detectors in use, and everything works without a hitch, even with several iPhones. As we are so impressed by your products, we are happy to pass this on to anyone who is interested.
Response from X-SenseAug 5, 2026
Dear Alfred Kronberger, Thank you very much for your kind words and for sharing your experience with us. We are truly delighted to hear that your more than 25 X-Sense smoke detectors, CO detectors, and water detectors are working reliably and that everything has been running smoothly across multiple iPhones. It means a lot to us to know that our products can provide you and your family with greater safety and peace of mind. We sincerely appreciate your trust and your willingness to recommend our products to others. Thank you again for being part of the X-Sense family! Best regards, X-Sense Support
Joel M.
Aug 3, 2026
Great service
Great service and very fast email response from Shura.
Response from X-SenseAug 4, 2026
Dear Joel, Thank you so much for your kind words! We’re thrilled to know you had a great experience with our service. We are always here to help if you have any other needs. Best regards, X-Sense Team
cliente 1.
Aug 3, 2026
Excellent experience
Excellent experience from every point of view. I got a fast and accurate answer to my technical question. Very happy with the Customer Service, and specifically with Judy. Highly recommended.
Response from X-SenseAug 4, 2026
Dear Customer, Thank you very much for your kind feedback! We’re delighted to hear that you’re satisfied with our service. Please feel free to contact us if you have any other needs. Wish you a great day! Best regards, X-Sense Team
Goldi T.
Aug 3, 2026
Service bei X-Sense >> perfekt!!!
Ich kaufte direkt im X-Sense-Onlineshop ein Rauchmelder-Set mit 6 Meldern und Basisstation. Das Preis-Leistungs-Verhältnis ist völlig o.k. Dann hatte ich kleine technische Probleme sowie Fragen zum Produkt und wandte mich an den Service. Noch nie hatte so einen detaillierte und zielbringenden Mailverkehr wie mit X-Sense. Jede Frage wurde im Detail perfekt beantwortet. Das gibt die Note 1A*** !!!
Response from X-SenseAug 4, 2026
Liebe Goldi Thüringen, Vielen Dank für Ihre wunderbare Bewertung! Es freut uns sehr, dass Sie mit Ihrem X-Sense Rauchmelder-Set und unserem Kundenservice so zufrieden sind. Besonders schön ist es für uns zu hören, dass wir Ihre Fragen ausführlich beantworten und Ihnen bei Ihren Anliegen weiterhelfen konnten. Vielen Dank für Ihr Vertrauen und viel Freude mit Ihrem X-Sense Produkt! Ihr X-Sense Team
Mr LEFRANCOIS G.
Aug 3, 2026
Détecteur de CO
Commande d'un détecteur CO sur le site. Livraison assez rapide. Service client très réactif(demande de facture reçue par mail). Produits de bonne qualité avec une application permettant le suivi des appareils(j'ai déjà des détecteurs de fumée ou de CO connectés en WIFI à l'application)
Response from X-SenseAug 4, 2026
Cher Monsieur LEFRANCOIS Gery, Merci beaucoup pour votre retour positif et pour avoir partagé votre expérience avec X-Sense ! Nous sommes ravis d’apprendre que vous êtes satisfait de la rapidité de livraison, de la qualité de nos produits ainsi que de la réactivité de notre service client. Vos encouragements sont une grande motivation pour toute notre équipe. Nous continuerons à améliorer nos produits et nos services afin de vous offrir toujours plus de sécurité et de tranquillité d’esprit. Merci encore pour votre confiance envers X-Sense ! L’équipe X-Sense
J. Y.
Aug 2, 2026
Shura at X-Sense was super responsive…
Shura at X-Sense was super responsive and helpful in my selection of the correct smoke and carbone monoxide alarm for my home. She understands each product's strengths and drawbacks and helped me identify one that was right for our family. Thank you!
Response from X-SenseAug 3, 2026
Dear J. Yu, Thank you so much for your kind words! We’re thrilled to know you had a great experience with our service. Your feedback means a lot to us, and we’ll gladly share it with Shura. Please feel free to contact us anytime if you need help in the future. Best regards, X-Sense Team

X-SenseReviews of x-sense.com

About X-Sense

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X-Sense gives me real peace of mind for my home

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Top-quality products, a wide range, high quality, high reliability, flawless performance – including in the app. We now have more than 25 smoke…

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Service bei X-Sense >> perfekt!!!

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Shura at X-Sense was super responsive…

About X-Sense

About these reviews

More in Home Improvements, Delaware

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X-Sense gives me real peace of mind for my home

Quick support reply

Top-quality products, a wide range, high quality, high reliability, flawless performance – including in the app. We now have more than 25 smoke…

Great service

Excellent experience

Service bei X-Sense >> perfekt!!!

Détecteur de CO

Shura at X-Sense was super responsive…