X-SenseReviews of x-sense.com

Finger weg bei diesem Anbieter Trotz Rücksendung haben wir das Geld nicht erhalten. Telefonnummer existiert nicht. Und wir brauchen jeden Cent.Der Kaufpreis war 99 €. Unfassbar 😞 Was soll ich noch schreiben? Ich habe wie bei der Antwort geschrieben eine E-Mail an X- sense gesendet. Und keine Antwort. Also Finger weg.

First off, my whole return fiasco could have been avoided if the products had clear naming differences. SC07-W and SC07-MR are not interchangeable and don't communicate the same. When searching for what i wanted (a combination CO/Smoke alarm system that notifies us via the smartphone app if something is wrong while we are away) I found the SC07 (MR at least) did that. We needed 7 detectors, so, as I looked through the current deals, I found the six pack of SC07(-W) and they were offering a free line powered (We had a current location that was 115vac powered) additional unit with purchase so I added that to my cart and then the homebase to facilitate app control. these were shipped in three different shipments... because of transposing numbers in our zip code, two of the items were taking a great deal of time to be delivered, so i contacted customer service for assistance. Customer assistance could offer no help beyond telling me what i could already see in tracking information but, after a lot of back and forth trying to get it straightened out, I was told that the home base was not compatible with the units i had ordered (SC07"-W") and, in order to have app control i would need to re-order the complement of SC07-MR's instead. So, at additional expense, we spent ANOTHER $250 to order the correct detectors and, when the original incorrect units finally arrived, I had to re-package them together and pay an ADDITIONAL $38 to have them shipped back to X-Sense as they said it was my fault for getting the wrong units so i had to pay the shipping. I also had to send multiple e-mails back and forth to customer service before i could get return information... There was one where they wanted to check to see if my (unopened, some not even received yet) items met their return criteria. and then separate ones where i had to provide pictures of the unopened items. Each correspondence for me was same day reply but they took an average of FOUR to FIVE days to respond to each e-mail. I finally was able to ship them (At my own expense) back to the company on Feb 7. On MARCH 25th I realized we had not heard anything about our return and had not received our refund, so i called the company and emailed them as well. Via phone they said they would process the refund and send confirmation the following day. The following day I received an email saying they cannot process the refund because they have not received shipping/tracking information for my return and have no idea where the return is and that i would have to provide my tracking information before they could process the return. I immediately looked it up and found that the return had been delivered to the address requested with the RMA # exactly how they had asked in the email on FEBURARY 13TH. I sent this information to customer support and they proceeded to tell me, finally, that i should watch my account for a refund in the next 3-5 days. In the days of Amazon and returns being the easiest they've been in history, i feel like i was put through the ringer and made to do all the leg work on a return that should have been easy, quick, and straight forwarded with any other company. Like they were trying to make every effort possible to not give me a refund for a product that would have been necessary if their products were differentiated appropriately or their service people where equipped to be helpful on par with the rest of the industry. For a product that you kind of have to trust that it's doing its job and will be ready to work appropriately at the right time in order to keep your family safe, the dealings with the company don't give me that vibe at all. I continue to run tests with the alarms i did receive and wonder if i should switch to a larger, more reputable brand of smart CO2/smoke detectors like ring, First Alert, Kidde, etc.

Horrible return policy , refused to refund for the wrong order sent.Beware. I even paid to replace them with the correct order expecting them to send prepaid ticket but they refused .They were removed from our vender list and we will never use them again.It will ultimetely cost them Thousands in business.

produits dont la description est mensongère, ce n'est pas un système de sécurité mais d'insécurité il n'y a pas d'autres mots, les changements de paramètres prennent plus d'1 minute, donc chaque change d'un paramètre l'appli est figé pendant 1 minute au moins, les état s, alerte et notification prennent plusieurs minutes, y'a rien de local donc la base SBS50 ne sert à rien à part récupérer les infos de capteurs et les envoyer à l'autre bout du monde et quand le serveur aura un peu de temps il enverra peut être une notification sur votre téléphone (si vous avez de la chance) , donc tout passe par un serveur cloud qui est soit lent, saturé ou sous dimensionné, vous recevrez une alerte après que votre maison soit cambriolée ou brulée, complètement inutile. Le service client est inexistant

Rauchmelder piept und blinkt dauernd. Service mehrfach angeschrieben, null Reaktion. 5 Jahre Garantie? Was soll das bringen, wenn keiner reagiert. Fazit: Unbrauchbar! Nicht kaufen!

Commande effectuée le 16 janvier et toujours pas reçu de colis. Pas de réponse a mes demandes A fuir

X-Sense Combination Smoke and Carbon Monoxide Alarm XPOA-MR False Smoke Alarm on 20 January 2026 (Continued after re-inserting battery) Telephoned X-Sense support (08) 808 501 5078 (UK) on 20 January 2026. I was instructed to send a video showing the fault. Sent by email 20 January 2026 No reply to my email or contact from X-Sense support after 8 days Sent another email on 27 January 2026, no reply Telephoned X-Sense Support (2nd call) on 04 February 2026, I was told it would be escalated to Technical Support After 35 days from first contact, telephoned X-Sense Support 23 February 2026 (3rd call), I was informed that the Technical Support Team is in China and they have been on 2 weeks vacation and they would send another email to the Technical Support Team. I am disappointed after putting my trust in the X-Sense brand and spending £731,17 (Sterling UK GBP) in 2025 on their products. This is the support outlined At the time of writing this review 03 March 2026, it is now 43 days (SIX WEEKS), and I have still not received any contact from X-Sense Technical Support If you read this review X-Sense, please check your Customer Service/Technical Support database to confirm that the above timeline is a true record Update Received email from X-Sense dated 05 March 2026, to resolve the issue and send a replacement device 12 March 2026, received replacement X-Sense Combination Smoke and Carbon Monoxide Alarm XPOA-MR

UPDATE: NACHEDEM WEITERHIN KEINE REAKTION KAM RIEF ICH BEIM KUNDENSERVICE AN DER MIR MITTEILTE ICH SOLLE DOCH BESAGTE RAUCHMELDER REINIGEN UND DOCH BITTE EIN VIDEO MACHEN VON DEM PROBLEM.ICH ERKLÄRTE IHM DAS ICH 1.KEIN FEHLALARM INDIZIEREN KANN UND 2. WENN IN DER NACHT DER ALARM AUSGELÖST WIRD OHNE GRUND ICH NATÜRLICH ZUNÄCHST SCHAUE OB WIRKLICH ETWAS VIRLIEGT UND DANN ZEITNAH DEN ALARM STUMMSCHALTE UND BESTIMMT KEIN VIDEO DAVON MACHE. DIES NAHM ER ZUR KENNTNIS UND SAGTE ER GIBT DRINGLICHKEIT WEITER. AM NÄCHSTEN MORGEN ERHIELT ICH EINE MAIL VOM KUNDENSERVICE ( VON 03:08 UHR GESENDET ....WIRKTE AUTOMATISIERT....) WESSEN INHALT IDENTISCH MIT DEM ÜBEREINSTIMMTE WAS DER KOLLEGE AM TAG ZUVOR EMPFOHL....HÄ? WAS STIMMT DA DENN NICHT? ICH BIN IM GARANTIEZEITRAUM UND HABE MEIN PROBLEM ANGEGEBEN SOWIE DAS ICHBALLE MAßNAHMEN SCHON VERSUCHT HABE UND DANN BEKOMM ICH DEN MIST NOCHMAL GESAGT ? ????? ANSCHEINEND MUSS MAN HIER FÜR SOWAS EINFACHES RECHTLICHE SCHRITTE EINLEITEN UM HILFE ZUBERHALTEN. 2 Rauchmelder lösen immer wieder aus , kann passieren und lieber so als un Ernstfall nicht aber wenn ich wöchentlich aus dem Schlaf gerissen werde ist das äusserst schwierig. Da wir in Garantiezeit liegen haben wir uns an den Kundenservice gewendet. Aber dieser reagiert einfach nicht. Erhöhter Aufwand hin oder her...möchte Ersatz oder Erstattung...und befürchte das das unnötig in die Länge gezogen wird und dann heist ups leider außerhalb der Garantie....bitte um zügige Abhilfe. Scheinbar bedarf es erst einer schlechten Bewertung um reaktion zu erhalten.