X-SenseReviews of x-sense.com

4.3544 reviews
Home Improvements
1209 Orange St, Wilmington, DE, Delaware

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About X-Sense

X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.

X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: x-sense.com
Website: x-sense.com
Category: Home Improvements
Location: DE, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 93% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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X-Sense reviews

Showing 434 reviews with 5 stars · Clear filters

Christian S.
Sep 23, 2026
The service and convenience of…
The service and convenience of replacing the malfunctioning part was easy and fast. Thanks to Judy, she was a great help. even sending videos etc for investigation was possible. Thanks
Response from X-SenseOct 6, 2026
Dear Christian Schulz, Thank you for taking the time to share your experience with us! Your feedback means a lot to us, and we truly appreciate your patience and trust in X-Sense. Thank you so much for your time. Best regards, X-Sense Team
Michael B.
Sep 23, 2026
Exceptional Customer Service
I contacted X-Sense about a XS01 smoke detector that had started beeping intermittently. Shura replied, noting that this can be caused by dust, and recommended vacuuming it, but if this did not fix the problem they said it should be replaced. Ultimately it did need to be replaced, however it was out of stock on their site. They were able to check and found additional stock, updating their site so I could purchase the same one, thereby avoiding the need to install a new bracket. In addition, although it was out of warranty they did offer a 20% discount. Shura's willingness to go above and beyond, locating additional stock and offering an out-of-warranty discount, was very appreciated. It is great that they stand behind their product.
Response from X-SenseOct 6, 2026
Dear Michael Boratko, Thank you for sharing your experience! We’re delighted that Shura was able to go the extra mile by locating additional stock and helping you find a convenient replacement. We’re also glad the out-of-warranty discount was helpful. Your kind words mean a lot to us, and we’ll be sure to share them with Shura! Best regards, X-Sense Team
Francesco
Sep 23, 2026
Servizio clienti veloce e f…
Servizio clienti veloce e f disponibile. Il sig. Gigi è stato molto cortese e preciso.
Response from X-SenseOct 6, 2026
Caro Francesco, Grazie mille per la sua recensione! Siamo felici di sapere che Gigi l’abbia assistita con cortesia e precisione. Condivideremo sicuramente i suoi complimenti con lui. Grazie per aver scelto X-Sense e per la fiducia accordataci! Cordiali saluti, Il team X-Sense
P C.
Sep 23, 2026
X-Sense Alarm
The product that I had purchased was unsuitable for use in my Motorhome. Ling at X-Sense , was extremely helpful with information to help me solve the problem. However, I couldn’t resolve the matter , and Ling offered a full refund . This was well outside of Amazon’s 30 day money back guarantee , I am very pleased with this level of service
Response from X-SenseOct 6, 2026
Dear P Cornwell, Thank you so much for your kind words! We’re thrilled to know you had a great experience with our service. Please feel free to contact us anytime if you need help in the future. Thank you again for your support. Best regards, X-Sense Team
Dustin H.
Sep 22, 2026
Great customer service
Great customer service. Understood and addressed the problem. Thank you Kris!
Response from X-SenseSep 23, 2026
Dear Dustin Harper, Thank you for taking the time to share your experience with us! Your feedback means a lot to us, and we truly appreciate your patience and trust in X-Sense. We are always here to help if you have any other needs. Thank you so much for your time. Best regards, X-Sense Team
Captain Pickles M.
Sep 22, 2026
Excellent Customer Service Team
We have been using X-Sense alarms for our home going on 4 years now, with 12 units total throughout our home. When any issues have occurred, their customer service team has been exceptional, especially Gigi. She was kind, professional, thoughtful, quick to respond and address our issue, and was absolutely top-notch! It is folks like Gigi that will keep us staying as loyal customers!
Response from X-SenseSep 23, 2026
Dear Captain Pickles McBitey, Thank you so much for your wonderful feedback and for trusting X-Sense for nearly four years! We’re thrilled to hear that Gigi provided such exceptional support. We’ll be sure to share your kind words with her. Your loyalty and support mean so much to us! The X-Sense Team
ALBOT
Sep 22, 2026
Service client au top
J’ai acheté un produit chez eux qui était défectueux, j’ai donc contacté le service client. Les réponses sont rapides et ils assurent une assistance de qualité. Merci à Judy d’avoir suivi mon dossier.
Response from X-SenseSep 23, 2026
Cher ALBOT, Merci beaucoup pour votre retour ! Nous sommes ravis que Judy ait pu vous accompagner rapidement et efficacement. Nous lui transmettrons avec plaisir vos compliments. L’équipe X-Sense
Marc
Sep 22, 2026
Die Sachbearbeiterin Namens Cora .... TOP Kundenservice
Die Sachbearbeiterin Namens Cora hat mit sofort und sehr sachlich geholfen. Über die Ferndiagnose konnte ein fehlerhafte Rauchmelder diagnostiziert werden. Ich habe umgehend einen neuen kostenlos erhalten. Ein super Service. Vielen Dank.
Response from X-SenseSep 23, 2026
Lieber Marc, Vielen Dank für Ihre tolle Rückmeldung! Es freut uns sehr, dass Cora Ihnen schnell und kompetent helfen konnte. Ihr Lob geben wir gerne an sie weiter. Herzliche Grüße Ihr X-Sense Team

X-SenseReviews of x-sense.com

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