X-SenseReviews of x-sense.com

J’ai installé un pack de 9 détecteurs et une base. 2 détecteurs défectueux. Pour les autres, pas de souci à l’installation mais tout de suite après, les détecteurs n’étaient plus en ligne. Deux messages au SAV sans réponse, j’ai pu avoir une réponse après un post sur Facebook. Gigi du SAV a alors été plus qu’efficace : procédure envoyée pour les détecteurs hors ligne et proposition d’échange pour les 2 défectueux. En fait, ils m’ont même échangé deux détecteurs de fumée contre deux détecteurs de chaleur, plus adapté pour un garage mais je ne le savais pas lors de ma commande. Bref, difficile au démarrage mais parfait pour la suite; Merci Gigi.

I am using the X-Sense mail box alert. After several months of smooth operation the base unit went offline. The manual was not helpful and I could not find any other information online. I contacted tech support, recevied a detailed guide to trouble shoot the fault. Because of the clear steps listed I was able to resolve what could have been a technical issue beyond my abilities. The trouble shooting instructions were clear and detailed. Great job X-Sense

I have a lot of x-sense units and all worked fine. Now I had the first problem, a letterbox sensor quit working. The supportteam, especially Mr. Ling fixed it by sending a new one very quickly. Thank you for the great support and your very good products.

Die Installation und das Einrichten der Rauchmelder über die App verliefen absolut unkompliziert. Da ich versehentlich den falschen Kohlenmonoxid-Melder (ohne die benötigte Basisstation) gekauft hatte, habe ich mich an den Support gewendet. Meine Ansprechpartnerin Judy war super freundlich, extrem kompetent und hat mich über mehrere E-Mails hinweg perfekt betreut. Sie hat mir nicht nur die einfache Retoure detailliert erklärt, sondern mir auch direkt das passende Modell empfohlen, das ich mir jetzt nachbestellen werde. So wünscht man sich Kundenservice!

Cora answered my first query, and Ling handled it after that. Ling did a fine job: clear in his responses and timely.

Vielen Dank für die unkomplizierte Bearbeitung So stelle ich mir Kundenservice vor 👍👍👍 Bearbeiter : Ling

I had specific questions about a smoke alarm in a horse barn. I followed the X-Sense instructions for customer assistance. I wrote a short e-mail asking for a recommendation. The next day I received an e-mail from Ling at X-Sense, letting me know they would help me and they asked more specific questions about the barn and its location that I would respond to. I answered all the questions. After the weekend, I got a thorough explanation and recommendation from Ling. It is rare to get responses answered so quickly and so thoroughly. Luckily, my correspondence with Ling led me to getting heat alarms rather than smoke alarms, something I would not have thought of. Then I remembered the required 2.4 ghz connection and wrote again asking if T-Mobile Gateways would work with the detectors. Ling again responded knowledgeably and gave me instructions on connecting them to the network. I have never had such service with a product (other than Apple). I appreciated the methodical way Ling paired my situation with the right device. Well done, X-Sense.

Gigi was thorough and very communicative, and the refund was prompt and complete. Great experience.