X-SenseX-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.
X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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DIDI
Sehr guter und kompetenter Service von der Mitarbeiterin Shura.
Response from X-SenseOct 6, 2026
Liebe(r) DIDI, vielen Dank für Ihre freundlichen Worte! Wir freuen uns sehr zu hören, dass Sie mit unserem Service rundum zufrieden waren. Ihr Feedback bedeutet uns viel, und wir werden es gerne an Shura weitergeben. Bitte zögern Sie nicht, uns jederzeit zu kontaktieren, falls Sie in Zukunft Hilfe benötigen. Herzliche Grüße Ihr X-Sense-Team
Andrej
Sehr kompetente Beratung
Response from X-SenseOct 6, 2026
Lieber Andrej, vielen Dank für Ihre Bewertung. Ihr Feedback bedeutet uns sehr viel, und wir wissen Ihre Geduld sowie Ihr Vertrauen in X-Sense sehr zu schätzen. Bitte zögern Sie nicht, uns jederzeit zu kontaktieren, falls Sie in Zukunft Hilfe benötigen. Herzliche Grüße Ihr X-Sense-Team
Jörg L.
Mitarbeiterin Judy hat sogar am Feiertag, dem 03.10., freundlich, kompetent und schnell auf mein Anliegen reagiert!
Response from X-SenseOct 6, 2026
Sehr geehrter Jörg Lüderwald, vielen Dank für Ihre freundliche Rückmeldung! Es freut uns sehr zu hören, dass Sie mit unserem Service zufrieden sind. Wir werden Ihr Lob gerne an Judy weitergeben. Bitte zögern Sie nicht, uns zu kontaktieren, falls Sie weitere Anliegen haben. Wir wünschen Ihnen einen schönen Tag! Herzliche Grüße Ihr X-Sense-Team
JMcD
I wrote to customer service because I needed certification of the manufacture date for my new smoke and carbon monoxide detectors for a home inspection with the Town. I very quickly received a response from Gigi letting me know exactly what I needed to do to get a certificate. I the interim though, I realized that the date was actually on the side of the unit rather than on the back where it is with different companies. After I contacted customer service again to make them aware of my error, I received another, very quick, and quite lovely response from Gigi. It was a pleasure working with Gigi.
Response from X-SenseOct 6, 2026
Dear JMcD, Thank you so much for your kind words! We’re thrilled to know you had a great experience with our service. Your feedback means a lot to us, and we’ll gladly share it with Gigi. Please feel free to contact us anytime if you need help in the future. Best regards, X-Sense Team
Thomas
I had a defective X-Sense device, but their customer service handled the issue quickly and without any complications. The device was replaced promptly and efficiently within the warranty period. I’m very satisfied with the support I received and would gladly recommend X-Sense.
Response from X-SenseOct 6, 2026
Dear Thomas, Thank you for taking the time to share your experience with us! Your feedback means a lot to us, and we truly appreciate your patience and trust in X-Sense. We hope your new device serves you reliably for years to come! Thank you so much for your patience. Best regards, X-Sense Team
Nicholas M.
I recently purchased a new home and bought a bunch of things for it from X-Sense. After a few days went by I wanted to track when my packages were going to arrive. It said they were delivered and i realized I put the wrong address number in by mistake. Fortunately it was a house only a few doors down but the packages were delivered days prior. I was in constant communication with Tom from X-Sense while I tried to retrieve my packages. Luckily I was able to do so and everything I ordered was accounted for. Being that this was my mistake I know some companies would have said oh well but I felt that Tom at X-Sense really wanted to help which he did. Great customer service!
Response from X-SenseOct 6, 2026
Dear Nicholas Morello, Thank you so much for your kind feedback! We’re really glad to hear that your issue was resolved quickly. If you ever need any further assistance, please don’t hesitate to reach out. We’re always here to help. Thank you again for your support! Kind regards, X-Sense Team
Frank
Ein kleines technisches Problem wurde kurzfristig und vollständig gelöst. Die Kommunikation war schnell, klar und umfassend. Vielen Dank an Judy!!! Du bekommst 5*+ Viele Grüße Frank
Response from X-SenseOct 6, 2026
Lieber Frank, vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben. Wir freuen uns sehr zu hören, dass Sie mit unserem Service rundum zufrieden waren. Ihr Feedback bedeutet uns viel, und wir werden es gerne an Judy weitergeben. Bitte zögern Sie nicht, uns jederzeit zu kontaktieren, falls Sie in Zukunft Hilfe benötigen. Herzliche Grüße Ihr X-Sense-Team
GraniteStateColin -.
Multiple detailed responses, each within 1 business day, that directly addressed my specific questions. This was such a welcome change from most businesses who just copy and paste some generic response that is barely related to the question. They even corrected some bad assumptions in my questions. Very impressed.
Response from X-SenseOct 6, 2026
Dear Customer, Thank you for your thoughtful feedback! We’re delighted to hear that our team provided clear, personalized answers and helped clarify your questions. Your kind words mean a lot to us! Please feel free to contact us anytime if you need help in the future. Best regards, X-Sense Team
