Wyndham WorldwideReviews of wyndhamworldwide.com

We are furious that no one at Wyndham Resorts, will hold themselves or anyone else accountable for lying to us egregiously. Because of the significant violations perpetrated by their salespeople, we have demanded that they terminate our contract at once. From the outset, we were assured that the maintenance fee would be minimal, yet it has increased every year. We have repeatedly, after much harassment and pressure, been forced to attend meetings. Before the last meeting, we decided that we didn't want to increase our points or make any purchases. As the meeting started, we explained to the salesman, that we had no interest in buying anything or adding points. He then told us that when we reached a point where we no longer wanted or could take vacations, the only way to stop making maintenance payments would be to transfer our ownership to our children. We informed him that our children had no interest in taking over our ownership or being responsible for the maintenance fees. He told us this was not an option. He said that if something happened to us, even if we died on the flight home, Wyndham would pursue our children for the mandatory maintenance fees, unless we purchased additional points to protect them. While it is true that Wyndham can pursue our heirs for payments, we learned that increasing our points level or status would not prevent this in any way. When the first payment and the new maintenance fee arrived, we realized that we had been deceived again. The new maintenance fee was nearly four times what the salesperson had claimed it would be!

I tried to sign up for the Wyndham Rewards and Membership but the site does not work. I got a Membership #, used password and email and yet it does not recognize either. This has to be by far the worse hotel rewards site I've ever been on. I almost feel like it's a scam you can't get any benefits from them. I'm sticking with IHG, Marriott and MGM Grand.

Preface my remarks with a short personal history. I am an 80 year old man, 100% disabled Veteran. My wife daughter and myself traveled to northern New Mexico and ended up staying in Showlow Arizona, at the Days Inn located at the 480 W. deuce of Clubs. We had prepaid, and had a confirmation number. Checking in late around 9:30 Pm we were all tired and wanted to go to bed as soon as possible. Obtaining the room key we were directed to a third building located on the north side of the motel property quite a ways from the front office. Entering the room we quickly changed into our night apparel and prepared to go to bed. My wife went to use the restroom and noticed immediately that there was no toilet tissue paper in the bathroom. We didn't use it up, there was none available. She placed a call to the front office to ask if they could send someone down with a roll. She was told to come on up to the front desk and pick one up. When I had checked in there were three people from the same family manning the desk. She shared with me what the front desk had said and I immediately called the front desk back again requesting that they bring us a roll of the tissue as none was available in the room. I point blank asked them to please send someone down with the tissue. The woman informed me that they would not do that and that the tissue was stored at the front desk if I wanted it I would have to come get it as that was where it was stored. Besides being in my night clothes and being crippled, this was the worse customer service I have ever experienced. So for the rest of the night any needs had to be sufficed with the use of the Kleenex tissues. The next morning we went to the office to get our complementary continental breakfast. The older lady desk clerk was pleasant enough, We each had to give her our individual order for a packaged drink, fruit, muffin and Yogurt. She then wrote all three orders down, disappearing into a back room and returning with each of our items. In other words they acted as if they were afraid to place these items out in the open for the customers to chose their own items. The customer service overall was very demeaning, and condescending. I did not appreciate it and would recommend that you never use this Days Inn in Showlow, if you can help it. I never will again.

We were both previously happy members of Wyndham's timeshare club, a club we had bought into with illusions and hopes of being able to take the "dream vacations of our lives." However, our vacations have not been the dream vacations that we were promised but rather they've been total nightmares. Why nightmares? You may be asking yourself if we have the habit of exaggerating or if we are the typical customer who doesn't get their way one time and immediately tries to rise up the ranks in the hopes of relieving a temper tantrum, but no, we assure you that that is simply not the case for us. What we have experienced with Wyndham's sales teams, is akin to highway robbery, extorted and held against our will by a fraudulent and deceptive sales team using all sorts of tricks and lies to mislead and manipulate us into purchasing a timeshare, a timeshare that has not lived anywhere near to what was originally promised. We are demanding, then, to be freed from our contract with Wyndham. This is due to the failure from Wyndham to address our concerns at multiple points throughout our brief relationship, the overtly fraudulent and highly deceptive sales practices employed by the Wyndham team during our sale, and Wyndham's failure to be transparent and honest with us during the contract closing, a contract closing that saw us rush through a hundred pages chock full of hidden fees, deceptive and misleading interest rates and Wyndham employees who failed at the most basic of closing procedures such as informing buyers of their right to rescind a contract.

On March 5, 2023, during a trip to Sedona, Arizona, we were staying at a Wyndham resort affiliated with Worldmark. We were invited to an owner update meeting about upcoming changes to Worldmark, with our appointment card stating, "Travel Share Transformation." My husband was already retired, and I was approaching my retirement in September 2023. We have already paid about $22,000 of our $48,000 fees for ownership. Up until recently, we were current on mortgage and maintenance fees, yet we have never used our Wyndham ownership. Because the entire transaction was shoddy at best, we have taken the liberty of cancelling our auto-payments, so they can expect no more payments from us. This company has dragged this farce on long enough and it appears no one is remotely competent on their end; therefore, they have breached their own contract. We are urging them to terminate our timeshare contract given the repeated violations perpetrated by this company. Our discussions and interactions continued until early August 2024, when we were informed that they would not cancel the ownership. The only resolution offered was that since our children were never added to the account and a deed was issued, the company would cover the cost of a lawyer to correct the deed. We have formally put them on notice.

I signed up with Club Wyndham and their discovery program. I have been trying to contact and get the points that was said would be available right away... after weeks of attempts and reaching out to different contacts in the wyndham team I have not had any help or received points yet. It's ridiculous how slow the customer service is and how no one seems to know anything about getting the points active. This entire process has been frustrating.

We participated in the presentation to determine if Wyndham would be a good fit for us. We decided to listen to their representatives to understand the details and assess the financial feasibility. We discussed the terms, points, and other details, and after some adjustments followed a hard credit card-based sale. I was clear that I did not want to apply for any credit card or have credit checked, whether it be a "soft" or "hard" inquiry. The contract allowed us seven days to withdraw, but we were informed that we wouldn't be able to access our account for two weeks. After the withdrawal period expired, we still couldn't access our account, effectively locking us into the contract despite the issue being caused by Wyndham’s unresponsiveness, not by us. While mistakes do happen, it shouldn't take four months to address a complete lack of access to our account. I can only conclude that their lack of response and failure to return phone calls, even after their representatives were made aware of the problem, indicates that Wyndham simply does not care. They have people sign contracts, renege on what's written in the contract, and then say, "Too bad...you signed a contract." When we signed our contract, their representatives were all smiling, taking a picture with us, and saying, "Welcome to the family!" My family would never treat me like this. Simply put, I want nothing further to do with Wyndham. I will ensure that this information, including screenshots of our Zoom chat, emails, phone records, and all correspondence, is forwarded to the appropriate government agencies. I will also include corroborative statements from others who, despite being "Owners," have found themselves victimized by their practices.

The purpose of my review about Wyndham Vacations is to completely sever ties with Worldmark by Wyndham. To date I have spent over $18,000 on a timeshare that has not provided the types of benefits that were promised to me. Since becoming an owner nearly two years ago, I haven’t been able to book a single vacation. When I raised my concerns about the lack of vacations, I was coerced into an expensive upgrade that has just made my problems worse. As a social worker, I work with sick and dying individuals, help youth escape poverty through scholarships, and participate in international medical missions. I understand the need for people to work and support their families. Wyndham salespeople are impressive, but there is honest work available, even in sales. I know honest salespeople who fulfill their promises. This has not been the case with Wyndham. I would like to be reimbursed so I can take a truly luxurious vacation with my family. At the very least, I want to be completely released from any legal obligation with this company so I can use my hard-earned money to make a better life for others and myself. I am embarrassed that I fell for such blatant lies and wonder why these sales representatives and their supervisors are not held accountable for fraud and misrepresentation. Wyndham Vacation Ownership should be deeply ashamed for taking advantage of me when all I wanted to do was take vacations with my family. They lied to me about purchasing real estate. They lied to me that I could use my timeshare to earn rental income and that I wouldn’t have any issues with availability.