Wyndham WorldwideReviews of wyndhamworldwide.com

The situation that Wyndham Vacations has put us in has caused extreme financial difficulty, and we believe that this company's salespeople need to be held accountable for the misrepresentation and lack of proper disclosure that put us in this situation. We believe it is only fair to release us from this agreement, which is why we have asked them to end our contract. We were promised that switching to the points system would be "so much better," but that is when things started getting worse. Since upgrading, we have not been able to use our timeshare as we wanted or as we were told we could. In fact, we have not been able to secure a single reservation since the 2017 upgrade. We can never get a reservation where we want, despite paying a lot monthly. When we agreed to the upgrade, we were assured that our mortgage payments would remain the same. However, these payments increased by approximately $200 per month. We were misled a second time when the Wyndham Orlando office called to say we were eligible for another upgrade that would increase our points tremendously. Once again, we were told our mortgage increase would be approximately $200, but it increased by over $400. Maintenance fees have also consistently risen without notification. We are now paying over $1,000 per month on something we have not used because we have never been able to find five to seven consecutive days at any place we have looked at. Then there is the blatant misrepresentation about the increasing maintenance fees and assessment fees. They never disclosed the legal rescission period or explained the full implications of perpetuity (that our heirs would inherit this debt). They cannot be trusted!

The Rudest General Manager Ever!!! A 5-star hotel, but the General Manager doesn’t even deserve 1 star for his customer service! I had an extremely unpleasant experience at Dolce Wyndham Hotel Hanoi on April 19th. I run an academy that trains people to work in the airline industry, and on that day, Dolce Wyndham Hanoi was the venue for a cabin crew recruitment event for a Middle Eastern airline. As a teacher, I came to support my students who were attending the interview. While waiting for them (the process lasted all day), I decided to sit at the hotel’s bar/restaurant to have breakfast and lunch. The bar staff were wonderful – they smiled, were polite, and even helped us move chairs so we could sit together as a group. Then something unexpected happened. One of my students rushed to me, clearly panicked. She only had 5 minutes before her interview and needed urgent help fixing her hair into a proper bun — something extremely important in airline grooming standards. Without thinking twice, I quickly helped her. Then the drama began. The General Manager, an older German man named Robert, suddenly approached us. Without any greeting or warning, he raised his voice and shouted at me in front of everyone: “You are not allowed to do this here. This is a restaurant, not a breakout room. Stop doing it immediately!” His voice was loud enough for the entire restaurant to hear, and everyone turned to look. I was shocked and calmly asked him to lower his voice. I also asked if he was the GM, and he replied, “Yes,” in a very arrogant tone, like he wanted to show he had power. I chose not to argue further because: • I didn’t expect a GM of a 5-star hotel to behave so unprofessionally, especially in front of his staff and customers. Shouldn’t he be a role model? • I didn’t want my student to feel nervous before her interview by seeing me involved in a conflict. So, I said “Okay” and gently started to tie my student’s hair again so we could move to the restroom. But then he threatened me again, saying: “Do not touch her hair. Stop doing that.” He spoke as if I were doing something illegal. The way he acted made it seem like he was ready to call the police on me — just for helping someone fix their hair. I apologized and moved to the restroom with my student to finish fixing her hair. When I came back to the restaurant, one of the staff members even apologized on his behalf, saying he had a leg injury, which led to his slightly unpleasant attitude toward customers. As a former Emirates cabin crew with over 10 years of experience in the airline industry, I can confidently say: This is not how you treat a customer. We’re trained to never say no to customers unless it’s about safety. We always try to go beyond expectations and treat people with care and respect. There are many better ways the GM could have handled this: 1. He could have politely asked a staff member to inform us that doing hair in the restaurant was not appropriate, and we would have happily moved. 2. He could have come over and spoken to me in a calm, respectful manner. I would have immediately stopped and apologized. But instead, he chose to embarrass us in public. Even now, I still can’t believe this is how a General Manager of a 5-star hotel acts. Because of him, I will never return to this hotel — and neither will my family, friends, or anyone I know. Not because of the staff — who were kind and professional — but because of the GM. Thank you, Dolce Wyndham Hanoi, for giving me a real eye-opening lesson on how to make a customer never want to comeback

In January 2024, while visiting our son and daughter-in-law at Camp Pendleton in California, we booked a stay at Wyndham in Oceanside. What was presented as a mandatory 1.5-hour presentation for a gift card turned into an extended, coercive sales session. I was recovering from multiple surgeries and required pain medication, yet despite my visible discomfort and our repeated declinations, the sales team persisted. They manipulated our emotions by exploiting our love for our children and grandchildren, emphasizing how we could "leave a legacy" through vacation opportunities. Under significant pressure and a same-day-only offer of 300,000 bonus points, we reluctantly signed a contract, feeling trapped in the process. Our subsequent experiences as owners have revealed numerous concerning issues. We face constant harassment through unsolicited calls and mandatory meetings pushing upgrades. The property conditions have been consistently substandard, as evidenced during our stay at WorldMark Steamboat Springs, where we encountered backed-up drains, non-functioning electronics, and unsanitary public areas. The escalating maintenance fees, which were not fully disclosed during the sales process, seem particularly egregious given the visible state of disrepair of the properties. We want to be clear: this is not the vacation ownership experience that was promised to us. The combination of deceptive sales practices, substandard properties, poor service, and relentless upgrade pressure has left us very dissatisfied with our decision to engage with Wyndham Resorts.

My experience with Worldmark began in 2022, when their representatives approached us at our hotel entrance, offering to show us a new hotel on the strip with the promise of a free lunch and two complimentary nights if we attended “a brief presentation”. Upon check-in for the presentation, the staff demanded I surrender my driver's license, saying it would only be returned after the presentation concluded. I was held captive and allowed their aggressive sales team to wear me down to my core. Each time I expressed disinterest the sales team claimed we would never be allowed back if we left, as this was a "one-time deal". What was presented as a 90-minute presentation turned into an exhausting four-hour high-pressure sales session that consumed our entire day. They strategically analyzed my financials, finding me as the better candidate because I had no existing loans. Under this pressure, I agreed to buy 10,000 points for approximately $20,000. Fast forward, I wrote the company directly only to be dismissed with the added insult of being accused of working with a “timeshare exit company” – if that claim was accurate, it would be irrelevant anyway. They are simply trying to deflect from the salespeople’s unethical tactics. My issues are with Wyndham’s fraudulent activities, which they are clearly not owning up to. These people are vultures; avoid them at all costs!

Our experience with Wyndham has been nothing short of nightmarish. What began as a "free vacation opportunity" turned into a 5.5-hour high-pressure sales presentation followed by a rushed 30-minute contract signing that left no time for proper review. Sales representatives collected our driver's licenses at check-in (likely for unauthorized credit checks and to hold us beyond the 90-minutes), instructed my wife to falsely claim employment status to qualify for financing, and completely fabricated a non-existent Disney affiliation that was our primary reason for purchasing. The booking process has been abysmal—we've secured exactly ONE reservation out of twenty attempts (a 5% success rate). Ironically, we can book the same accommodations through their website at lower rates than what we pay as owners. They misrepresented worldwide travel opportunities, cruise discounts, rental car access, and potential rental income, while conveniently omitting crucial details about maintenance fees and membership costs. Our single attempt to use the membership in New Orleans devolved into confusion, dismissive treatment, and another ambush presentation attempt. We strongly advise against doing business with this company.

What started as a promised "1-2 hour presentation" with Wyndham Vacations turned into a 4+ hour high-pressure sales marathon filled with blatant lies. The sales team falsely claimed points never expire, resorts were exclusive to owners, and ownership was a valuable investment with tax benefits. They misrepresented resort locations as being close to attractions when most are an hour away, and promised amenities like dog-friendly accommodations that don't exist. Despite knowing my partner's unstable financial situation, they proceeded with financing and secretly opened a second loan in my name without proper disclosure, resulting in nearly $1,000 in monthly payments including various hidden fees. After purchase, using our "vacation ownership" became virtually impossible. We discovered undisclosed booking fees, mandatory 3-night minimums, and points that decreased in value yearly. The booking system constantly failed, and we received daily harassing calls about "expiring points" while facing extremely limited availability. When we did manage to book stays, we were relentlessly pressured to attend more sales presentations during our "vacation." Our promised 200,000 points turned out to be only 144,000, points were mysteriously deducted without services being provided, and unexplained charges appeared that were never refunded. The "Vacation Sidekick", "VIP", and "Travel Up" partners are not helpful and cost more than using other booking services. ***Don't make the mistake we did – Wyndham's entire business model relies on confusing and pressuring customers into contracts they don't understand, then making it impossible to use the service as advertised.

After years of manipulation and deceit, I feel compelled to warn others about Wyndham's predatory sales tactics. What began as an innocent purchase in 2004 has morphed into a financial nightmare and emotional rollercoaster. During our Smoky Mountain vacation, the front desk insisted we attend a presentation about "important membership changes." This innocent-sounding update turned into a high-pressure sales ambush with a representative named Mr. Jeter, who aggressively pushed us to purchase more points to "reach a new level" with "priority booking." When we had second thoughts and tried to cancel the next day, Mr. Jeter's rudeness reduced my wife to tears before abandoning us to another salesperson to handle the cancellation. Our most recent disaster occurred in Myrtle Beach. Again, we were lured in with promises of a short, informative session about "new changes." Two exhausting hours later, I discovered I'd been tricked into signing not one but TWO contracts. After paying $15,000 to clear one credit card, I was horrified to find a second contract for an additional $19,814.17—equating to an outrageous $1,635.71 per night for a simple week's vacation! At 78 years old and on a fixed retirement income, this predatory tactic has devastated my financial security, especially following my wife's passing. The pattern of deception is consistent: salespeople boasting about being "top performers" but abandoning us when we decline their offers; false claims that upgrades are "today only"; blatant lies about timeshares being "appreciating real estate investments"; and crucial information concealed about maintenance fees being perpetual obligations that transfer to our heirs.

What began as an enticing offer in a casino quickly devolved into a frustrating timeshare nightmare. Lured by promises of flexible travel options, gift cards, and seemingly advantageous vacation opportunities, we were persuaded to purchase the smallest possible package. The initial sales pitch painted an attractive picture of worldwide travel and Disney Park access. However, reality proved starkly different. Booking availability was extremely limited, effectively rendering our investment nearly worthless. Despite being told we could easily book locations in New Mexico, Colorado, California, Florida, and Mexico, we managed only two stays—both in Las Vegas. The high-pressure sales tactics continued even after our purchase. A promised "one-hour" membership update meeting stretched to 2.5 hours, with persistent attempts to upselling. Customer service was equally unhelpful, providing ambiguous exit strategies that required additional costs. Contrary to initial assurances, fees have consistently increased annually. What was marketed as a flexible, cost-effective travel solution has become a financial burden with minimal tangible benefits.