Jim R.
Deceptive sales practices by Wyndham
As DVC members who know what quality timeshare experiences should be, our journey with Wyndham has been nothing but disappointment and deception. We originally bought into Wyndham hoping for something valuable to enjoy and eventually share with our four children. The reality has been years of escalating maintenance fees coupled with endless nickel-and-diming: change fees, rebooking fees, early check-in fees, late check-out fees, housekeeping fees, and outrageous parking charges ($30+ daily) that were never mentioned during sales presentations. The sales process was manipulative from start to finish. After purchasing a "minimal" point package, we quickly discovered booking was nearly impossible. At the next "meeting” we were told we needed more points for decent bookings and status. When we missed their "one-time offer" during my breast cancer treatment, they exploited this vulnerability to pressure us into writing a special request letter to buy more points. The credit card promotion was particularly deceptive. We were explicitly promised that running our business expenses through their card would cover ALL maintenance fees. After processing $10,000 monthly, we received just $500 toward fees - a fraction of what was promised. During one stay, we were suspiciously upgraded to a beautiful suite before our sales meeting. After declining to purchase more points, we were suddenly informed they had "overbooked" and forced to move to a standard room. When we tried getting answers about our membership without buying more points, sales staff were mysteriously unavailable. We left contact information multiple times but never received callbacks. What we thought would be a valuable legacy for our children has become a burden no one wants. Our four adult children can find better travel deals elsewhere. Wyndham timeshares are not investments, but money-draining schemes sold through high-pressure tactics. There's zero value in what we purchased, only endless fees and frustration.
