Wyndham WorldwideReviews of wyndhamworldwide.com

My sister and I arrived in Vegas this past weekend, eager to begin her birthday shenanigans. However, the shenanigans were interrupted a sales pitch that stole 4 precious hours of our lives, which we will never get back. Our journey into the Timeshare Twilight Zone began when we were stopped by a seemingly innocent woman who asked if we needed help. We were looking for our room, so we did, in fact, need help. (If only we knew at the time just how much help we were going to need.) Instead of helping us find our room, she proceeded to offer us some Attack of the Clones-esque death sticks in the form of vouchers for attractions, restaurants, and hotel nights. The catch? In her words, we needed to take a shuttle to North Korea-- I mean-- a neighboring Wyndham hotel-- and take a 2 hour tour of it and give it a review. Simple, right? Well, one life lesson learned from Gilligan's Island is to never trust a 3 (or, in this case, 2) hour tour. The next morning, after we took the shuttle to the Worldmark by Wyndham hotel in Las Vegas, the promised tour gained an eerie yellow glow and slowly morphed into its true form-- a 3+ hour sales pitch for a Club Wyndham timeshare membership. We met several representatives, each more soulless than the last-- so much that I'm convinced the last one was a dementor. More on that later. Sure, the idea seemed cool at first. You sign up, pay your monthly dues, rack up points, and use them to stay at "any affiliated timeshare, hotel, or resort." A quick google search of Club Wyndham reveals that people are often unable to use their points or book when they want. They end up chucking their hard earned money into the ravenous black hole of the Wyndham CEOs' pockets. In the words of John Oliver, you're better off burying your money in the ground, because there's a good chance your dog will dig it up and give it back to you one day. Multiple well known manipulative sales tactics were used, from pushing you to buy the expensive premium membership "RiGhT nOw, BeCaUsE iT WoN't Be AvAiLaBlE aFtEr ToDaY," to buttering us up by pretending to care about our personal lives, to trying to chop down the monthly price to a mere 30 dollars and offer a 0 down payment option (which would absolutely not end up happening). I'll give our first sales rep this-- she referred to the original lady who flagged us down the previous night as "one of the body snatchers." I'll use that term to refer to salespeople who accost you from now on. As we politely declined, the reinforcement cronies were summoned. The first one covered up the down payment price with his big meaty claws. He aggressively pried into our financial lives and pushed the sale even further down our unsuspecting throats with questions of, "What monthly price will work for you? You spend so much money to come here. You took the time to come here. So why can't you put time and money into this?" I'll admit-- I was maybe 3% sold on considering the idea in the future before he came to the table. When he came, his aggressive pitches pushed me light years away from any interest I may have previously had. We continued to decline. Then the final boss arrived-- a dark, sinister man. At first deceptively friendly and affable. But the word "no" was foreign to him. After we released our full arsenal of multiple utterances of, "No," and, "I DECLINE," he finally pulled out the declination form that my sister and I had been salivating over for the past 3 hours. I would have signed it in blood if I could have. After our final declination, our final boss underwent a complete change of demeanor and morphed into a soul sucking hole of black death incapable of a single nicety. He begrudgingly led us to the desk where we were to finally pick up our (very) hard earned vouchers, simply grunting, "Go get your stuff." The final cry of a defeated boss. We were free at last. And we at least walked out with museum tickets, restaurant vouchers, and a couple nights' hotel stay. But it wasn't worth the headache. Epilogue: Two days later, another body snatcher (who quite possibly has the ability to teleport) lunged at us out of nowhere, shouting, "WhEn ArE yOu GuYs ChEcKiNg OuT???" Luckily, my sister was distracted by an adjacent store, and we easily escaped his clutches. Later, another one screamed, "EXCUSE ME! EXCUSE MEEE!!!" The moral of the story: If an aggressively friendly person at a Las Vegas hotel/casino tries to get your attention, don't make eye contact. Keep walking. Enjoy the vacation you actually wanted. It's better to be rude than end up being swindled into buying something you don't need, don't want, and can't afford.

We believe that we have been misled by Wyndham Destinations salespeople. These people misrepresented throughout the sales process. During our sales process, we were offered timeshare deals by two licensed sales agents, who offered significant price reductions over a three-hour period. We were told that the purchase deals and upgraded offers were only valid for that day and specifically for us in the sales center, which we now know was not accurate. They presented Wyndham Resorts as private and exclusive, only for use by contract holders with no outsiders allowed. However, we now understand this was not the case. We were also not made aware that we were not actually purchasing ownership in real property but rather points through a promissory note for shared time. This information was not disclosed to us, nor were we informed that this agreement would affect our credit. Moreover, we were misled into believing that we were purchasing ownership for reservations and stays at exclusive Wyndham Resort locations and led to believe the timeshare was a real estate investment that would increase in value over time, which is not the case. The sales experience was highly pressured, with tactics that we would rate an eight out of ten in terms of intensity. We were not informed of the significant annual maintenance fee increases, which we believe are set to rise by 10% every year indefinitely. This ongoing cost is a major concern for us. We were also never told that these maintenance fees would continue in perpetuity and be passed on to our heirs in the event of our passing. Lastly, we were assured by the woman who oversaw our final paperwork that we could cancel the contract at any time, which was another false

We were briefly satisfied with our Ownership with Wyndham Destinations, but they have shown their true colors by allowing outright dishonest if not illegal behavior from their employees. As such, we want to pull back our ownership. It is evident to us that the “upgrade” game is exactly that … a purposeful game to force Owners into a perpetually bigger financial obligations by fabricating benefits that simply do not exist. We have encountered a disturbing and high-pressure sales environment with sales representatives. Our last salesperson asserted that Wyndham controlled our contract and could theoretically cancel it at any time. This created a great deal of fear with us, opening us up to potentially losing our 6-figure investment! Each of these representations either directly contradicted what we had been told just seven weeks earlier, or we discovered were erroneous or misleading statements designed to be manipulative and deceitful, aimed to frighten us about our previous purchase so we would be pressured to make another immediate purchase. Although we made multiple documented attempts to speak with the Salesperson for resolution he did not respond. We believe these cancellations and unavailability were deliberately timed to exceed the 10-day rescission period on the contract. We have identified several misrepresentations that formed the basis of our purchase; and it is Wyndham’s responsibility to make it right! After almost three months they still have not.

I recently stayed at Wyndham Garden North Bergen Near Secaucus and was deeply disappointed by the experience. My room was situated adjacent to an event space where loud music played late into the night, causing the walls to vibrate and making it impossible to sleep. Despite multiple calls to the front desk requesting assistance, no one responded or offered a solution. I was not informed of any events upon check-in, nor was I offered an alternative room. The following morning, housekeeping knocked on my door at 11:00 AM, despite a confirmed noon checkout. Messages to staff went unanswered, and the only compensation offered was a late checkout, which did not make up for the sleepless night. For a stay costing $229 per night, I expected a restful environment and responsive service. Unfortunately, this was not the case. I hope Wyndham Hotels & Resorts takes this feedback seriously and implements measures to prevent similar experiences for future guests.

After being lured into a Wyndham Vacations presentation with promises of vacation discounts, my family endured an entire day of high-pressure sales tactics only to be deceived about crucial aspects of the timeshare contract. We were falsely told we could use points to pay down our credit card, that properties would be readily available for booking, and that there were no blackout dates - all blatant misrepresentations that convinced us to spend $7,500 on what has become a source of endless frustration and disappointment. The nightmare continued when we discovered we never received a complete copy of our contract, were charged unexpected resort fees nearly equivalent to regular booking sites and found ourselves unable to secure any desirable vacation dates due to existing members' priority booking rights. The promised luxury accommodations turned out to be subpar properties - one even had cockroaches despite being marketed as "5-star quality." Every attempt to address these issues has been met with obstacles, fees, and delays. We've spent thousands of dollars and countless hours trying to use our timeshare yet haven't been able to book a single vacation. Our dream of creating beautiful family memories has been replaced with stress, financial strain, and the heartbreaking realization that we were deliberately misled by a company we trusted. I warn others to avoid Wyndham Vacations completely - the emotional and financial toll has been devastating for our family.

below: My husband and I were hesitant to enter into an agreement with Wyndham Vacations, due to the high cost. I was also shocked to discover that a credit card account had been opened in my name without my express consent as I only use and monitor two personal cards. Multiple individuals said someone from Club Wyndham would reach out to help me book vacations, yet I received no follow-up communication and was at a loss trying to schedule something. While reviewing the contract, I came across Section 9 labeled "Termination," which led me to believe that cancellation was an option. But when I contacted the main phone line to inquire about this, I was told I did not qualify. On another trip, I was told to attend another sales meeting, which I did with my husband under the impression this was mandatory. They pushed for an upgrade to a higher level of membership, and I was convinced by the promise of a buy-out option. But once again, critical details were not disclosed, such as the specific requirement to exit the contract. Our salesperson explicitly said that I would never have to attend another meeting again and that he would personally be available to assist me moving forward. However, after several attempts to reach him post-trip, I received no response and had to call the main customer service number for answers. When I again inquired about canceling my membership based on the buy-out clause, I was told that all my mortgages needed to be paid off to qualify-something that was never mentioned in the upgrade meeting. Throughout my interactions, I repeatedly disclosed that my husband suffers from Alzheimer's disease and frequently becomes disoriented and was no longer mentally competent to understand or consent, and he has no clue that we are members of a timeshare club. Now at over 75 years of age, our ability to travel is becoming more limited as our health deteriorates, especially as I am unable to travel alone with my husband due to his severe medical issues

If I was able to give a negative star, I would. This was the most disgusting hotel I have ever seen. The staff was rude and even ruder when we complained about the BED BUGS when I left without unpacking. The rooms were outdated, dirty and musty. Looks like a garbage dump in the back of the hotel! I phoned the head office and they didn’t really seem to care. They kept asking if I spoke to the manager. They did not care that we were unable to get another hotel. We had to sleep in our rental car in a parking lot. Do not book any hotels with this chain. They are pig stys. Lynne D

I booked a Wyndham tour for a timeshare. I booked the tour based off of a particular unit in a hotel condo type place. The unit I was shown was beautiful and appeared to be oceanfront. Turns out that unit was not only not oceanfront it wasn't available either. I was put in a room that smelled so bad of mildew and mold it seemed like it was underwater for a month. Unfortunately I also booked a second tour at the same time. I want to cancel but I can't get my money back. This is the worst company. Stay away from wyndham! Unless you just want to throw away money and be completely frustrated and aggravated stay away from them!