Romona A.
Sales Tactics Pressured Us into Buying Wyndham Timeshare
We purchased our Wyndham timeshare in 2015 after a Virginia presentation where we were promised significant travel savings. The sales representative assured us the points system would make destinations like Bora Bora more affordable than non-member rates and emphasized this wasn't a "traditional timeshare" but offered flexible travel with genuine value. After nearly two hours of negotiations with repeatedly reduced points and prices, we financed the agreement expecting long-term savings. The reality was drastically different. Our points were consistently insufficient to cover trips, requiring additional cash payments or point purchases. Out-of-pocket costs often equaled or exceeded non-member prices, eliminating any savings. When we attended a New York presentation to address concerns, the representative refused to help and instead pressured us to upgrade. Despite expressing dissatisfaction and citing financial obligations, we faced unprofessional behavior and relentless sales tactics. Promised gift card vouchers were only provided after we made public complaints, yet no one addressed our actual issues. We reluctantly upgraded in St. Thomas after being told it was necessary to maximize benefits and achieve gold status. This only increased our debt and maintenance fees without delivering promised vacation bookings. Throughout ownership, minimum night requirements prevented shorter stays, and bookings repeatedly failed to materialize as represented. Wyndham's business model appears to rely on high-pressure presentations, constant upgrade promotions, and lack of transparency. We've formally requested contract termination and release from all financial obligations. Nearly a decade of disappointment and financial burden is enough.
