WubenlightReviews of wubenlight.com

Response from WubenlightOct 5, 2023

Hi David, I've looked into the tracking information, and it appears that your package has been successfully delivered and signed for. Here's the tracking link for your reference: https://www.track718.us/en/detail?nums=4202380392748927005335000152928298 If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can. Thank you for choosing Wuben! Best regards, Wuben Customer Support Update: Thank you for the updated review. We're delighted to hear that you've found the light sturdy, bright, and easy to use. We're also grateful for your understanding regarding the initial issue. Your feedback about the packaging is duly noted, and we're constantly striving to improve in that regard.

Response from WubenlightSep 14, 2023

We sincerely apologize for the inconvenience you've experienced with your recent order. Your feedback is important to us, and we are committed to improving our service. We understand your frustration with the shipping delay and the issue with coupon code verification. This is not the level of service we strive to provide, and we take your comments seriously. Please know that we are actively addressing these concerns internally to prevent such situations from happening in the future. Your feedback helps us refine our processes and improve the overall customer experience. If you have any further questions or require assistance with your order, please don't hesitate to reach out to us. We value your business and want to ensure you have a positive experience with us in the future.

Response from WubenlightSep 13, 2023

Hi Charlotte, We're sorry to hear that you haven't received your order yet. Our records show that your Tracking Number is 1ZB35H29YW15812574, and you can track its status using the following link: https://www.track718.us/en/detail?nums=1ZB35H29YW15812574 If you still haven't received your package, we recommend checking with your local post office or inquiring with your neighbors in case it was delivered to the wrong address. Please don't hesitate to reach out if you have any further questions or concerns. We appreciate your support and patience.

Response from WubenlightSep 12, 2023

Thank you for your positive feedback! We appreciate your support. We understand that the shipping experience could have been better, and we're actively working on improving our logistics. Your feedback is valuable to us. Thanks again! Additionally. Your package has been successfully delivered. If you have any further questions or concerns, please don't hesitate to reach out to us.