WubenlightReviews of wubenlight.com

Response from WubenlightOct 8, 2026

Hi, Mads, we're really sorry for the delay and the frustration this has caused. Could you please share your order number with us? I'll personally check the status of your order and help get this sorted out. As an apology for the inconvenience, I'd also love to send you one of our latest products as a complimentary gift. We truly appreciate your patience and understanding! WUBEN Annabella

Response from WubenlightOct 8, 2026

Hi, Richard, we're really sorry to hear about the charging issue and the lack of response to your emails. Could you please share your order number with us? I'll personally look into this and help you get it resolved as soon as possible. WUBEN Annabella

Response from WubenlightOct 8, 2026

Hi, Roberto, we sincerely apologize for the delayed responses and the frustration this has caused. Our team was recently away for China's National Day holiday, and we've only just returned to work. However, we understand that this doesn't excuse the lack of communication. Could you please share your shipping address with us privately? I'd be happy to apply for one of our latest products as a complimentary gift to make up for your experience. We truly appreciate your feedback and would love the opportunity to make things right. WUBEN Annabella

Response from WubenlightSep 28, 2026

Hi Bob, We’re very sorry to hear that your G5 is no longer powering on, especially after such limited use. This is certainly not the experience we want our customers to have. Please send us your order number and the email address used for the purchase via private message. Once we confirm your details, WUBEN will arrange to send you a brand-new replacement G5 free of charge. There is no need to return the faulty G5, you can dispose of it at your convenience. We sincerely apologize for the inconvenience and appreciate you giving WUBEN the opportunity to make this right. Best regards, WUBEN Annabella

Response from WubenlightAug 8, 2026

Hi, this is Angelina Zhang from WUBEN. I’m sorry to hear that the switch on your L3 has stopped working, especially after only about six months of light use. Please contact me through our official WUBEN Facebook Group: https://www.facebook.com/groups/wuben Or you can send me the email address used for your order via private message. I’ll personally check your case and help arrange the appropriate after-sales solution for you. We’ll do our best to get this resolved as quickly as possible. — Annabella, WUBEN

Response from WubenlightAug 8, 2026

Hallo, hier ist Angelina Zhang von WUBEN. Es tut mir sehr leid, dass unsere E-Mails bei Ihnen einen so aufdringlichen Eindruck hinterlassen haben. Das entspricht nicht der Erfahrung, die wir unseren Kunden bieten möchten. Vielen Dank für Ihr ehrliches Feedback. Ich werde Ihre Rückmeldung an unser Team weitergeben, damit wir die Häufigkeit unserer Erinnerungs-E-Mails überprüfen und verbessern können. Als kleine Entschuldigung für diese unangenehme Erfahrung möchte ich Ihnen gerne unsere August-Neuheit, die WUBEN E2, kostenlos zusenden. Sie können mich direkt über unsere offizielle WUBEN Facebook-Gruppe kontaktieren: https://www.facebook.com/groups/wuben Oder senden Sie mir einfach Ihre E-Mail-Adresse per privater Nachricht, dann kümmere ich mich persönlich darum. Nochmals Entschuldigung für die Unannehmlichkeiten. — Angelina Zhang, WUBEN

Response from WubenlightAug 8, 2026

Hi, this is Angelina Zhang from WUBEN. I’m very sorry that you had to follow up multiple times without receiving a proper response. This is not the level of customer service we want to provide. Please send me the email address you used to contact us, and I’ll personally look into your case. To make up for this experience, I’d also like to arrange a brand-new flashlight for you. There’s no need to return the faulty L3 — you can keep it. You can also find me in our official WUBEN Facebook Group: https://www.facebook.com/groups/wuben I’ll personally make sure your case is followed up and resolved. — Angelina Zhang, WUBEN