The Wall Street JournalReviews of wsj.com

How truly unethical that the cancellation policy of the WSJ reflects that they do not care where their revenue comes from--engaged routine subscribers or individuals that simply continuously fail to dedicate at least an hour to dealing with the totally infuriating inability to cancel electronically or by phone ONLY during business hours. Followed the tip of another user below to change your billing address to CA--once you do this and refresh and go back through the general areas you would expect to be able to "manage your subscription", there will be a "cancel subscription" option due to the requirements of CA.

Their way of making it nearly impossible to cancel without sitting on hold for 20 minutes during business hours is pure evil.

Same as the other reviews. WSJ makes it nearly impossible to cancel your subscription. I spent an hour on the phone before the call was dropped. Finally, I did what other reviewers mentioned and changed the address on my card to a random one in California. After changing my address and refreshing the page, I was able to cancel my membership online. Do not use this company and their scammy practices. This is just ridiculous and should be illegal. Good riddance WSJ. -Another angry customer.

Waited a total of 40 minutes on customer service line before giving up!

These are the biggest scammers I have ever had to deal with. What a complete joke. To think this is supposed to be a reputable source of information.

When you sign up for WSJ digital, they say “Cancel anytime.” What they don’t tell you is that you cannot cancel online and you must call them to cancel. What they also do not tell you is that they do not answer your call and after being on hold for 20 minutes or more, the call will fail. This happened to me multiple times. Pretty much near impossible to cancel. Unethical. Very bad customer service. Did not expect this from the WSJ. Zero star review.

Same as the rest, went to cancel my digital subscription, and found out I had to call. After 30 minutes on hold, I hung up and am going to cancel through PayPal instead. Awful scam, awful company.

Wish I had seen this BEFORE I subscribed. Now I am on hold like everyone else bc I can't cancel (30+ minutes and counting). I wasn't smart enough to use PayPal so now I will have to cancel my Discover Card and have it re-issued. I think that's the only way to get them off. I NEVER expected such shabby "service" from what used to be an American icon. I got better CS calling the Dollar Store!