The Wall Street JournalReviews of wsj.com

I had forgotten that I had subscribed to WSJ a few months ago and so was caught off guard with the new payment. Thank you for the tip about changing the CC billing address to a California address - that worked perfectly! (I did use a valid address though, not a fake one as that apparently will not work, at least when I tried it.) Totally agree that they border on being a bunch of scammers. Never again!

This was one of the weakest cancellation experiences I’ve had. Needed to call in and wait for 30 minutes to cancel. Obviously the WSJ could set things up to allow customers to cancel or suspend subscriptions online. The WSJ is by far my favourite newspaper. Great writing. But their customer service is worse than some cable companies!

Their business practice is to make money by making it impossible for anyone to ever cancel a subscription. DO NOT SUBSCRIBE to their digital product. Worst customer experience and shows the WSJ brand does not care about building trusting relationships with consumers.

Trying to cancel subscription but they have made it impossible!! I’m raging! How can I stop payments? Speak to my bank? What a bunch of cowboys! Help - I’m in the U.K.

It would be zero stars if I could. I called them 4 months ago and CANCELED, they still charging me and they simply never pick up that cancel line, plus the music is annoying. Multiple emails were sent and they just repeat I have to call. Never subscribe to this! I am not surprised to see their 94% disapproval rate. They have no idea on how to get people back, so they never let you leave, go read the Netflix Harvard business case and learn something WSJ!!! Worst customer service I have EVER experienced in my whole life!

Not a subscriber, but this review is with regards to the WSJ Shop for back issue orders. I ordered 20 magazines, only to get 1. Emailed customer service multiple times, got 0 responses. Called the hotline who told me they can't help me. You'd think a big reputable company like Wall Street Journal would at least have some sort of customer service channel, but no. Raising a chargeback against this order now. Stay far far far away from any of their products and website.

DJ*WALL-ST-JOURNAL made a fraudulent charge against my credit card. The contact phone number provided is no longer in service. The new phone number provided led to a series of circular menus that did not include relevant department. I eventually reached a live but thoroughly unhelpful "customer service" clerk who said he knew nothing and did not know who I could contact to resolve the problem. I eventually gave up and reported the fraudulent charge to the credit card company. This, in turn, forced me to change the credit card account numbers on all of my recurring monthly charges.

If you have a digital subscription, in order to cancel the subscription online, you have to change your credit card's billing address to a California address. Otherwise, you need to make a phone call cancel the service, which can take a long time.