The Wall Street JournalReviews of wsj.com

I tried to cancel 7 months ago, and apparently it did not go through. I ended up being charged unknowingly for 7 months (totaling $ 273). They refused to offer any sort of refund or work with me at all when I eventually realized what had happened. The fact that a company like the Wall Street Journal operates in such a slimy way is incredibly disappointing. Signing up is as easy as putting your credit card info in while canceling requires you to scour their website for the right number, call it, get transferred a couple of times (because there is no option from the main menu to cancel your account), get dropped multiple times, and eventually end up talking to some dude who barely speaks English and refuses to help beyond simply canceling your account. I hope the Wall Street Journal makes the most of that $ 273 they greased from me because I will never give them another dime and will continue to encourage everyone I know to do the same.

Good journal but very bad customer service. Cancellation policy is awful!

Can't Cancel Online Its deliberately designed to cash in on people who cannot figure out how to cancel. Plus they wasted quite a bit of my time.

The actual digital subscription I had was enjoyable and useful. Unfortunately, I can't afford it. There is NO WAY TO CANCEL ONLINE! You have to call. Disgraceful! After poking about for 30 minutes in their menu warren, I found an "I want to cancel" link. I excitedly clicked that link and got this trash: "I am sorry that you want to cancel. I am unable to handle that request but my team can assist. You can cancel by calling 1-800-Journal or Toll: 1-609-627-1351" It is a sad commentary on our society that a publication with the status of the WSJ should stoop to such grimy tactics as this. Even when I can afford to do so, I won't ever subscribe again. I advise others to avoid it, as well.

Had the same problem with imposibility to cancel subscription. Thanks for the trick with changing billing adress to one in California, the cancel button has emerged then. I hope they will charge me nothing from now

I see that several readers are having difficulty cancelling this paper. My issue is different. I JUST WANT TO RECEIVE IT. It is a decent publication, given the inadequate competitors in this space. And customer service is fine by phone. I have complained frequently about missed issues, MONTHS with no magazine, RARELY a weekend paper delivered before Tuesday. Things will improve for a while then BACK to slacking. I DO NOT WANT TO CANCEL. Please try to deliver the paper for which I pay and read every day! Thanks

The product itself was good 4 stars. The part that disappointed me was how difficult it was to navigate between all the different subscription offers. I settled on the three months for a buck figuring at the end I will get a year if the product is good. I missed my deadline and was charged $43 a month for two months. Their customer service is so poor, by the time my subscription was canceled Id been billed for a third month. So $130 when a full year is offered at $67.60...... But that's only for NEW customers!

You can subscibe in one click but need to call and wait for a while to cancel your subscription. Canceling shoukd be online too, ridiculous in this day and age !!!!!