The Wall Street JournalReviews of wsj.com

They seem to have gone into hiding. The only way they want to communicate is through chat — a frustrating experience at best. I suppose that’s the only way to justify their large AI expense. The original issue had to do with needing to go through sign-in hoops every time to read an article. It’s a newspaper, not Fort Knox.

Subscription process is a scam. They intentionally make their subscription rate change as hidden as possible and ensure to put "if you don't cancel by X date you're screwed" and then charge a massive fee that was more than the entire previous year combined. It's intentional and its deceitful. Should be a class action lawsuit...

WIFE AND/OR I SUBSCRIBED FOR FORTY YEARS. ALTHOUGH THEY ARE STILL CONSERVATIVE-LEANING, IT IS QUITE OBVIOUS THAT THEY DISLIKE PRESIDENT TRUMP. IT GETS RIDICULOUS, SOMETIMES. SO WE CANCELLED RECENTLY. WE CAN READ THE HEADLINES, THEN GET LESS-BIASED INFO ELSEWHERE.

SUBSCRIBED FOR OVER FORTY YEARS. RECENTLY CANCELLED BECAUSE, EXCEPT FOR SOME REALLY GOOD COLUMNISTS, IT HAS BECOME A HAVEN FOR ANTI-TRUMP CUB REPORTERS AND 'WOKE' JOURNALISTS. I EXPECT WSJ TO BE SOLD SOON...

I have been a print edition subscriber almost continually since the late 1990s, and on and off for several years previously since 1980. I had to cancel recently due to a delivery issue they cannot or will not correct. They have always had uneven delivery service, but after transferring my delivery address to Tacoma, WA from San Mateo, CA, they have not been able to get their delivery contractor to deliver to my address (it is in town and the local paper gets to me just fine). Their support team tries to help but apparently the WSJ has little or no control over their delivery contractors. Also, when cancelling, they offer a prorated refund and cannot explain how that is calculated nor provide any detail, a concern when you wish to dispute the amount.

I am severely disappointed in the business practices of the Wall Street Journal. I was offered a $6 monthly subscription for the duration of one year. After one year transpired, the WSJ jacked up the rate to $49.99 per month -- no communication, no warning, no reminder. So, my business card was charged the 8.3X rate for several months before it came to my attention. When I tried to cancel, THEN they offer me a $5.33 per month rate for (again) another 12 months. I said I would subscribe again at that rate if they applied it retroactively. They would not. So, now the WSJ goes from my "admired" list to my "scorned" list.

I subscribed to the WSJ because a lot of news out there is inflammatory and biased. WSJ had articles that seemed more even handed, and I appreciated that. After $4/month for a year, I got my first warning email saying my monthly rate would be $39/month, starting in a few days. Turns out I'd been charged the new rate for the last 2 months without warning. I called the WSJ, and they refused to give me a refund for increasing my monthly payment tenfold without proper warning. They gave me the usual run around, offering the absolute "lowest possible offer" which wasn't, since they kept "finding" a better one when I rejected the last one. Can the integrity of their journalism be safe when their sales tactics are so low? I wont be signing up with them again.

I enjoy the WSJ content and digital articles--- the print delivery is awful. I go weeks at a time without receiving the printed copy with no explanation. I submit "missing delivery" forms to WSJ and nothing is done.