The Wall Street Journal is listed under Media & Information.
The Wall Street Journal (wsj.com) has 362 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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MD
Hands down the WSJ has the worst customer service I have ever had the misfortune to experience. Impossible to get a delivery problem resolved or to even reach a “representative.” They simply do not care. Wish I could rate it zero stars.
Jean
I wish I had read these reviews before I signed up with WSJ. The only way to cancel is by phone, and they don't answer the phone. I just spent an hour and five minutes on hold before I gave up. Also, their music-while-you-wait is brutal! Very loud with poor quality like a blown speaker. It makes you want to hang up but you can't even turn the volume down for fear of missing the pick up. I can't believe a formerly respected news outlet stoops to such questionable business practices.
Rachel
If I could give a minus -10 rating I would. Easy to subscribe impossible to unsubscribe. I’m using up all my international minutes on hold. It’s been over an hour on hold. I’m so angry I have no decent words.
David E.
To cancel, Change your address to a real California address. Then you can keep your subscription from automatically renewing due to the consumer rights afforded by CA. I just did this as suggested by another customer as I have been on hold for over an hour.
Frustrated S.
DON'T SUBSCRIBE!! I am on hold right now to cancel. It says 30 minutes to get service. A phone call to cancel a digital only subscription??? Easy to sign up, impossible to cancel. SCAM. Will never subscribe again. Wouldn't use WSJ for free.
justin W.
Sneaky cancellation and non existent customer service Same dramas as most people here - they have tabs for everything except cancelling. Tried to read the app on an ipad but would only let me view it on an iphone or a desktop because of the boxes I ticked upon registering (lame and weird) Sent 3 emails to CS and nothing back - wont be going back anytime soon . Avoid
Caro
DON'T SUBSCRIBE!!! It takes hours to cancel your subscription, you can only call on certain hours, they do everything they can to keep your money and not being able to cancel. Just use Yahoo Finance.
Joe P.
impossible to cancel. called multiple times hour long waits then disconnects or busy signal.... trying to go around and get rep on transfers call to cancel department where again goes into black hole will not be coming back nor will not be recommending WSJ anytime soon.
