The Wall Street Journal is listed under Media & Information.
The Wall Street Journal (wsj.com) has 362 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Katrina Vasquez A.
It is a pain in the rear trying to cancel the subscription. Shaddy people! They make you wait for more than 30 minutes instead of providing a callback option, or a simply ONLINE option to do this.
Михаил И.
Think twice before making a subscription. They can't cancel it by any means - only by phone. Really, you should call them, wait for an answer and that's it. If you, for some reason, can't call now - they don't care. Next purchase for subscription will be made from your card. Thank goodness, I provided the information about the card which I practically don't use and there is no money there. WSJ, is it so difficult to provide a possibility for cancellation by e-mail or in the digital account? Many services do so, why do you think you are so special? The journal has an interesting material and financial analysis. But as for me all these advantages are fading away, taking into account their absurd subscription policy.
Larry W.
Love the content but dealing with customer service is far too frustrating. Unless you have the patience of a saint, don't deal with this entity.
Andrew J.
Same complaint as everyone else on here I'm sure, but how infuriating. I have a "DIGITAL" subscription, yet there's no way to cancel digitally. They make you call and wait on hold for an eternity to cancel just so a sales guy can try to give you a few months free and prevent you from cancelling. I used to really value the WSJ, but it's become more partisan than I remember a decade ago.
Joseph R.
Completely absurd cancellation policy. Had to experience the same as everyone else on this thread. Only just now was able to get through to them by phone and I’m still waiting for the confirmation e-mail for my cancellation. I warn all: do NOT subscribe to the WSJ.
Charles B.
Have tried to cancel print for months. You cannot do so on line. And no one answers the phone. I finally told American Express to refuse the charge after three months of trying without success.
Ayesha A.
I got this from a review posted on here: "Update your address to a California address and you will be able to cancel your subscription online through the chat." I did it and it worked - thank you!
Tom B.
They make it impossible to cancel. Can't do so online and then they never answer the line they designate to handle cancellations. Some lawyer should bring class action suit against this corrupt entity.
