WrenchReviews of wrench.com

Well, I have written one review now I first called Wrench at the end of November in 2022 for coolant leaking out at the front driver side of my car. They replace the water pump to belts the radiator but didn’t bother to replace any O-rings. Nor did they add it on the diagnostic quote when they came out and did the diagnosis of the radiator. It’s now almost the end of January 20. I’m in the end of February 2023 and. And I still cannot drive my vehicle after spending $1300 with Wrench mobile mechanic they tell me that I need a new transcooler and O-rings or an O-ring kit and I don’t know why they didn’t include that in with the diagnostic charge when they told me I needed the radiator replaced. Those O-rings are small, tiny and fragile and tend to break at times so now I sit with a vehicle I pay payments on that is not drivable because I’ve wasted $1300 with Wrench Mobile Mechanics every time I have them come out they say oh we didn’t touch that part even though it shows on my repair order pictures of that part disconnected from the radiator laying beneath the car and O-rings laying right beside it so that kind of stumped me why would you put it back together without the O-rings and why would you say you didn’t touch it if you did in fact, disconnect it from the radiator, do not call these people. They are a waste of time and money, and they will just keep money in you to death and never make it Right . I am stuck between a rock and a hard place. I have no way to get to work I have no vehicle to drive to do any of my daily errands or live life. I don’t suggest you call these people.

Can I give less than 1 star. Had appointment scheduled. Waited 2 hours. No show. No call. I called and was told they'd check on it and get back to me in a few minutes. Never called back. I emailed and finally got an answer over a week later saying the technician didn't come do to unforeseen circumstances. He couldn't call? Company couldn't call? Wasted 2 hours of my time. They want 50 dollars if you cancel less than 24 hours before appointment but they can just no show. Ridiculous. Actually had the nerve to add if I wanted to schedule another appointment. Hahaha. When hell freezes over😂

Avoid at all cost! Terrible service. terrible company. Hung up on me in the middle of trying to get my car fixed today. I won't bother calling back.

What a rip off. Paid $163 to have someone come out to tell me they didn't have the part I needed and that when they come back it will be another $293. HORRIBLE

So I needed a starter and called Wrench.com. it was a fight from the beginning. I was told that since my engine wouldn't start that they would have to run a diagnostic test which is $150 + tax. I told her that "all I want is a starter, no diagnostic. I already replacedthe battery and alternator. " She told me I couldn't be sure that was the issue. I then stated that "I don't care if that's the problem or not, I just want someone to replace my starter." She then repeated that with no diagnostic test they couldn't help me then hung up on me. So rude, such a scam. So when does business get to tell you what you want. Maybe I'll call McDonald's next and they can refuse me service because I look like I want pizza. I'd give zero stars if it would let me.

First experience was awesome... May 2022... They came out... diagnosed my vehicle... shortly after that sent a knowledgeable mechanic that did a good job. Ok cool... so now i have a water pump issue (which the mechanic informed me it would need to replaced soon) January 2023... i call to obtain another quote...Then this raggedy rude funky bi+ch says i still i owe my $100 deductible from previous work... Overtalked me trying to muscle me out of $100 that i know i paid... bank card still on file on the website... good mechanics... terrible customer service.

The first appointment was rescheduled because Alonzo couldn't make the appointment. The second schedule, I should have cancelled, but I allowed him to come 4 hours late. He was rude and did not have equipment to diagnose my vehicle. He charged my new battery, which had been drained by whatever the problem is, with his car. When I turned the key in my ignition, all lights on the panel lit up. He never used an OBD to diagnose my no start and charged me the full $150.00 fee. I shared with him this oversight, but he still didn't produce the OBD scanner. The office person, Devan is no help either. You get better service with AutoZone! A real insult to your intelligence. DON'T WASTE YOUR MONEY OR TIME!!! Don't deserve 1 star.

I booked an appointment a week in advance for a technician to come out to give my car a diagnostic. The tech was scheduled to arrive between 7:30a - 9:30a. The appointment time slot came and passed and the technician never arrived or didn't call to me. I called Wrench customer service to see the status of my appointment and they begun to explain to me that they had to cancel my appointment because they didn't have a technician available to see me that day. I asked why no one made me aware of the cancellation because Wrench charges a $50 cancellation fee to customers who cancel appointments with less than 24 hrs of notice. She went on to say they hire independent contractors who work for Wrench even though they aren't a Wrench employee and they do have Wrench employees who service cars. And this independent contractor (tech) must have left the company yesterday because he was in their system yesterday. I'm listening to her explaining their staffing issues to me and told her their staffing and who they employ is all irrelevant to me when I'm paying Wrench for a scheduled service appointment that I've adjusted my schedule (loss time at work) for a tech to arrive. The lack of the cancellation notification and that they couldn't send someone to service me is VERY UNPROFESSIONAL. With the notice of a cancellation I could have planned to have had my car repaired with another repair facility.