WrenchReviews of wrench.com

Horrible. Came out, saw it and charged $90 for telling me they were not able to fix, as they didn’t bring the seals for the part - like I should have known they were needed for that part. I’m afraid if you are going to a job to replace a part, as a mechanic you should know what the heck is needed to install it, and come prepared for that. Obvious to all normal humans. Even so, if you can’t do to it at the time, and then say you’ll come back with an updated plan/price, follow up. I was ghosted … Never going to call Wrench.com again.

My name is Derrick out of Forney, TX. MY CHECK ENGINE LIGHT WAS ON. The company came to my home in early August and replaced a O2 Sensor upper/lower ($756.00). CHECK ENGINE came back on 2 days later. THEY then came back said it wasn't the sencors it was a fuel pump and gasket cover. ($1136.00) Replaced those. 3 days later CHECK ENGINE LIGHT BACK ON. Wrench came back out 3rd time changed out O2 sensors again. 2 Days later CHECK ENGINE light back on. I refuse to call them again, so took vehicle to dealership ($2951.00). Dealership had to replace O2 sensor, Catalytic Convertor, and other parts. Vehicle running great now. I called Wrench and asked for a refund ONLY on my 02 sensor ($756.00) they denied my claim. NOT A GOOD COMPANY DO NOT USE THIS COMPANY!!!

This company STEALS your money. If you pre pay. WILL NOT give a refund. I picked my part. Paid for it. Found out it was something else that was less serious. And now they give me some bullcrap about a discount and that's why you can't get a refund. BETTER OFF KEEPING IT AT SHOP. It was not the mechanic. This company is a thief and a con

Booked an appointment only to receive a phone call saying they didn’t have the appointment available. So I tried to book on a different Sunday only to be told they don’t work on weekends at all. Canceled my appointment. Waste of time.

Title: Rating: ★☆☆☆☆ (1 out of 5 stars) I recently had the unfortunate experience of dealing with Wrench mobile mechanic for a brake replacement service, and I must say it was an absolute nightmare from start to finish. I scheduled an appointment for front and rear rotors and pads replacement, but what followed can only be described as a series of disappointments and unprofessional behavior. To begin with, my appointment was canceled and rescheduled not once, not twice, but a mind-boggling 5 to 7 times! Each time, the cancellation occurred at the last minute, leaving me frustrated and stranded without a working vehicle. The reason? Parts were consistently incomplete for every single cancellation. It's as if they couldn't be bothered to ensure they had the necessary components before scheduling appointments. The icing on the cake was my interaction with the so-called mechanic, Pardeep. He called me to notify me about yet another cancellation due to incomplete parts. Naturally, I expressed my deep disappointment and frustration over the last-minute cancellations. Instead of being understanding or apologetic, Pardeep had the audacity to suggest that I contact customer service. As if I hadn't already wasted enough time and energy on their unreliable service! In the middle of our conversation, when I was trying to explain the urgency of my situation - my brakes showing a red light sign and my car rendered virtually undrivable - Pardeep abruptly hung up the phone! Yes, you read that right. He just ended the call, leaving me stunned and appalled at his utter lack of professionalism and basic courtesy. Hoping to resolve the issue, I sent him a text expressing my displeasure with their abysmal customer service. Yet, to no surprise, I received no response. It's evident that Wrench mobile mechanic doesn't care about its customers or their convenience. They appear to be utterly disorganized, and their communication skills are non-existent. I urge anyone considering Wrench for their automotive needs to think twice and look elsewhere. Their lack of reliability and unprofessional conduct make them wholly unsuitable for anyone who values their time, money, and sanity. My experience with Wrench has been nothing short of a complete and utter disaster, and I would advise against putting yourself through the same ordeal. Avoid this company at all costs!

The Worst company to work with period. I have a fleet of 30 vans in my company and the could never keep an appointment, always rescheduling, even after the appoint was scheduled for.

The mechanic came to my home. He did not even hook my car up to the computer to read why the light was on and broke the latching mechanism and they refuse to look at my car. I called and I was not given the associates name, and not sent to a supervisor. They refused to correct the problem. I do not recommend using this service under any circumstances! They made the problem worse!

Guy waited till the time he was supposed to be here to cancel , no help , outsourced support, nevermind. If you dont want to do business , why be in business? These "mechanics" dont have jobs for a reason.