WrenchReviews of wrench.com

They do not honor warranty on their repairs. Had alternator replaced by them after dealership quoted over double what wrench did. I requested an OEM alternator be installed, found out later it wasn’t. They replaced the alternator all was fine for about 3 months, the same issue came up again. Took it into the shop and they said the battery was good and the alternator was bad. When i called to have the refurbished alternator replaced under warranty they came out and deemed it to not be the alternator and then charged 150$ to diagnose another issue(which you’re required to pay if they say it’s not the warrantied item). I replaced the “diagnosed” part… 133$ down the drain… and the issue remained, called back they said it’d be another 150$ if they came and still determined it wasn’t the alternator, gave up and deleted my wrench account… Long story short don’t bother, they might be okay for handyman type stuff but aren’t real mechanics and wrench.com doesn’t stand behind their guarantees/warranties. I would never call them again to touch my car, and I’m no Karen.

The mechanic spilled oil all over the garage when I offered the garage instead of the driveway to come in from the cold. He said he's worked on TDIs before but needed to go to Harbor Freight to get a tool to get the filter off. But the real insidious part was Wrench.com. Not being able ro select an option that allowed me to use my own oil & filter. I put it in the notes that what I wanted was my own not theirs. Then called to confirm. The woman said we will charge you more if you buy your own parts. I flipped out and then she said the mechanic will resolve the parts issue with you. My mistake, the guy said he can't do anything about the price. They charged me for both the labor- $10 more than their competitor and the parts that I had bought. This place is a rip off!

I've had two services with wrench.com. The second service didn't turn out exactly I was hoping but the mechanic was knowledgeable enough to know that the service I requested was not going to fix the vehicle. The convenience of having a mechanic come out to your home to fix your vehicle is what brought me to them.

Didn't properly fix car.

Live and learn, right? So, I ended up throwing $500 out the window because I did not know that if Wrench doesn't check something to see if it works or not, they just replace. I was told my alternator needed replacement, but after the wrench employee did that was when I was told nothing was wrong with my alernator, it was the starter. If this is a service you NEED to use, be SURE of what needs fixing prior. I wasn't going to waste my time arguing with the mechanic, I wanted to know what I needed to do to get my car fixed. I wouldn't use this service again. Am I supposed to know your business model and how you work PRIOR to use?

Don't do it. Called them out to fix a starter issue on my truck that was stuck at work (2hrs from my home). They came the next day and confirmed it was the starter but said they couldn't work on it due to it being a 10hr job. They told me I needed to tow it to a local shop, and they'd work on it there. I ended up towing it home and spent 3 hours replacing the part WITHOUT A SHOP. I spent $150 for them to tell me what I already knew was the issue, and for them to tell me they couldn't do the only thing they exist for, to be a mobile mechanic. DO NOT DO IT.

No Notice, No Show. Do not use this service. Had an 11 a.m. appointment scheduled three days in advance. Wrench canceled my appointment claimjng they could not do the job. NO NOTICE AT ALL THAT WRENCH CANCELED MY APPOINTMENT. Wrench caused me to lose days that I could have been looking for another repair service. Worst part. The representative I talked played the situation off like it is a regular occurrence. Do not use this unprofessional service. Very poor.

Worst $150 I ever paid. My car had a message "Engine power reduced". I replaced my MAP sensor, but it did not go away. So I called them. When the guy put his scanner on, and started the car, all kind of gage movements were happening. Even my head lights would go off and on. I told him it was not doing that yesterday. At the end he says that the car computer must have gone bad. It was lunch time, so I headed back to work. When I cam in the evening, I started up the car. All is normal like it was before his scanner was put on. I am still getting the same original message. Waisted time and money for nothing. They are not real mechanics, more like handy man. Not worth $150 at all.