WrenchReviews of wrench.com

THIS IS A SCAM STAY FAR AWAY. YOU ARE GUARANTEED TO LOSE YOUR MONEY AND HAVE YOUR VEHICLE REMAIN IN DISREPAIR.

My original experience was in December 2022. I needed my passenger side valve cover gasket replaced. My original appointment time was it 9 AM for the repair. The tech didn’t show up until 10:10. Which should have been my first red flag. Turns out this appointment was only for a diagnostic contrary to what my email appointment reminder stated. So a second appointment was scheduled for 1pm for the actual repair, then without my consent, switched to 2pm. Finally my mechanic arrived (late again) at 2:45pm. Long story short; the gasket was replaced and fixed however the smoke that was originally coming from the bottom of the vehicle where oil has leaked from the valve cover, was now pouring out of the top of the engine. The mechanic, while removing the valve cover damaged the heater core hose valve. The space between the top on the valve cover and hose is VERY tight. When the mechanic showed me I was on my way back out the door (6pm) and didn’t have time to call customer service. Mind you this is 9 hours AFTER my original appointment time! I finally had a chance to take photos of the damage and contacted customer service. They stated the part was already damaged and they would not pay for a replacement. Fast forward 5 months and I had my truck in for routine maintenance. The mechanic pulled me back to look under my truck where there was a small oil leak. Not to my surprise the oil was dripping from the valve cover gasket that the Wrench.com mechanic supposedly fixed. The “fix” that took 9 hours, ended in another part being damaged AND didn’t actually get fixed! When going back in to replace the valve cover gasket again it turns out he didn’t even put the ignition coil pack back on the valve cover correctly. I can’t stress enough… Never EVER trust this company to work on your vehicle.

Had the car diagnosed for $30 somehwehre else. Got a quote from wrench for the sevcie and scheduled. The first guy cancelled after the time he was supposed to arrive at the appointment. I resecheduled. The 2nd guy was a no show. I called him at 10 minutes after he wss supposed to be here and he sounded drunk and didn;t know where the appoint was, hadn;t gotten the parts. Then he was rude and yelling at me. These seem like guys that can't hold don a job, TRhey charge a $75 fee if you donlt cancel within 48 hours but don;t pay you your time off from work waiting for them but also pushed the necessary repair back over a week. This seems like a scam

i scheduled a diagnostic on my car the gentleman was very professional we paid 155.00 then was told there was no mechanic that could service my car. seem like a gimmick to charge diagnostic fee knowing you have no one to repair the vehicle im a widow and now must have a third diagnostic i could have used the money towards repairs. very disappointing

Got a quote from YourMechanic which was bought by Wrench and when I tried to schedule an appointment they raised the price. They tried to say the original quote included a discount, which it didn’t. I was actually offered a discount in a subsequent email. First rep I talked to tried to justified the price increase and the when he couldn’t he told me that they didn’t have a mechanic servicing my area. Obviously that’s a lie otherwise they wouldn’t have given me a quote in the first place. Stay away from this company they are not honest.

My truck has been in the shop for 3 months after a wrench technician damaged my tank while trying to replace a fuel pump. After weeks trying to get a hold of the company, a rep finally told the shop they would cover the cost of replacing a new tank, but now when I try to follow up with them to move forward all they do is dodge my calls as well as calls from the autoshop. They say someone will call back but they never do. Wasted almost $900 on their mechanic the first time and now I might be out another $3k trying to fix the damage they did. Not to mention the appointments they cancelled without telling me (seems like lots of others have had this happen too). So frustrated by this business. Stay away from them at all costs

They worked on our car 6 months ago. We were charged for the repairs and hourly wage for the service. The mechanic worked on his car simultaneously (we have pictures) and we were charged. Our car still isn’t fixed. They sent the same mechanic out but it still doesn’t work. Secondly, when he left, his car left a trail of oil down our brick paver driveway. We have tried to get them to repair the damage to no avail. We keep getting a run around. We have all the emails.

Booked and paid in advance for routine maintenance (timing belt, etc) on my car. $1425 later & 10 days later my car is sitting in the middle of my garage not operable because the mechanic broke a part when attempting to put the car back together (after 3 days of showing up late to my home to complete the service). I've contacted the company via email and phone every day now with zero success in learning what the next steps are to complete the job. Horrible service.