WrenchReviews of wrench.com

At around 48 hours prior to my appointment I could not get Wrench to help me reschedule my appointment.

Never showed up

They installed a battery for me in July. .My car wouldn't start I thought it was my fob I change my battery to the fob and still had trouble starting my car. Went to a mechanic and said the battery was missing two cells that were dead. IDont use these people to take care of your car go to your nearest mechanic that won't rip you off.

Has not followed up on insurance claim to video the problem and send it in to warranty company.

Wrench offers convenient service because you dont have to take your car to a shop. However,they lack communication. Their office people set appointments for you that the mechanics cant work around. They cancel on you last minute. My car had 3 issues. The mechanic came and fixed 2 of them, said they would be back to fix the other problem. That was 3 weeks ago and I still havent heard anything from them.

The appointment was missed after waiting several days for it. The mechanic NEVER reached out to me and I had to dig through my appointment information to find a number to reach him at, to which, he then says his first appointment ran late and he would not make it to me at all. This was at 11am and my appointment was scheduled for 8-10:30am. I know his day did not end at 12-2pm assuming his other job ran that late even. So why was I completely skipped? Why didnt he reach out in the first place? Why did he have no number to call for customer service? Why did I cal them to find out they merged with some other company and I’d have to have another person call me to then say “we dont have any appointments for the rest of the week.” All of this was incredibly unprofessional and they didnt even try to resolve it with me. I was pushed aside and treated as “less than”. Cars are very important and to not only miss my appointment, not inform me of this, not have ANY appointments for the week (I wanted something that day of course.) and considering that if -I- had missed the appointment they’d have charged me $50 this is horrible customer service.

Jason the mechanic was a pleasure to work with. Explained and answered any questions I had, was prompt, professional and quick. Thanks Jason for a pleasant experience.

Totally unprofessional company. I had to go to the ER this morning by ambulance. We sent a text to their conformation that we needed to reschedule. When I got out of the ER I see this text message "Thank you for eating my time and gas. enjoy th rest of your day. So obviously this must happen a lot to them and they do not care why you were unable to make the appointment and just assume the worse. I guess they just reallly need the $150 czancelation fee tha they charged me. Find a better company.