WORX ToolsReviews of worx.com

Worst products on the planet.. do not ever buy a landroid, I already wrote worx back when I complained about my absolute horrid machine. The first guy I spoke to was ready to give me my money back, but then they sent out another guy who said they never pay back the money, they “fix” the problem. Products - horrible Service - horrible

i have had my worx weed eater/edger for the past 12 years. I use it 2-3 times a week during the spring & summer months. It is not as powerful as my previous gas trimmer but im no longer pulling my arm out of the socket trying to pull start it and no more spilling gasoline everywhere. As a petite women, I love my worx weed eater because it is much much lighter, adjusts for a shorter person, and its so easy to start. I like being able to rotate it and use the wheels as an edger, although it does require arm strength to pull and rotate the wheels to use as an edger. The only complaint i had was the bump feed never did work but it is only a minor inconvenience to me, compared to the other advantages i mentioned. Im glad to see they chgd the design of the line feed, hope it works. I’m now using it as a mower on my newly downsized lawn. THE REAL PLUS: I have been able to have a lifetime supply of line spools and ive been able to replace the worn-out spool caps without having to buy a whole new weed eater.

To call WORX a cheap Chinese brand would be an understatement. Quality is nonexistent and their customer service is the worst I've experienced in the UK. Multiple emails go ignored and they are keen only to do their best to deny all warranty claims using any means at their disposal. To summarize, this brand is nothing but inexpensive Chinese landfill rubbish.

I had bought a worx s300 landroid or robot lawnmower a year ago. The product had 2+1 year warranty but stopped working completely 5 weeks ago. I contacted Worx and was told they would solve the problem by 3 weeks. They didn't reply so afterc20 days i wrote to them. First they said they would replace the faulty lawnmower with a new one but then they sent a dirty used scratched lawnmower saying that it was refurbished. I didn't accept this product and returned it. Now I don't have any lawnmower or money and worx tells me that I can only get the used landroid ONLY. Never again. These consumer rights are only for manufacturers. I had contacted citizens advice bureau who told me that I had to prove everything even though the company accepted they had given me a faulty product. My only option is to ask for a refund from the credit card company. Fat chance of that happening.

Their robot lawn mowers are so bad, a first gen Roomba with a scissor would do a better job cutting the lawn. and their after sales dep. is not helping, just telling you to buy new wheels, battery, and add-ons. Switched to husqvarna never looked back

I have a WG774 lawn mower. It worked good for 2 years. On 7/16/2021 it stopped working. When i engage the operating lever i hear a clicking sound at the motor end but it does not run. Been on the phone and email most of today 7/19/2021. Finally got a call back from a lady in Charlotte N.C. who resolved my problem. She is going to send me a new unit. Doesn't get any better than that.

Ik heb drie maaiers tegelijk gekocht van Worx elk met een oppervlak van 500 m2. Ik heb er gloeiende spijt van. Áls ze maaien oké maar ik moet elke dag vier of vijf keer naar buiten omdat een van de maaiers zich ergens heeft vastgedraaid. Als ie namelijk ergens een tikje moeite heeft graaft ie zich onmiddellijk in in plaats van eens een paar meter achteruit te rijden en het eens anders te proberen. Het gaat 20 cm achteruit en dan weer vol vooruit. Net als een auto die verkeerd uit een slip wordt gehaald. Resultaat: steeds vaster ingevreten in het gras en weer een melding. Ik kocht ook een magnetische off limits. Helemaal waardeloos. Ik legde die om een trampoline. Precies volgens de richtlijnen. Maar telkens duikt ie onder in het gat van de trampoline. Resultaat: melding mower lifted. Ik breng volgend jaar de hele zaak naar het stort en ga fatsoenlijke maaiers kopen.

Would be a minus 3 if I could. Poor customer service. Not answering phone, supposed to get a call back within 24hrs. Didn’t happen. Tried chat, auto message said 23min for answer. Over 2hrs so far no answer. Product 5 days late so far and by tracking it will be another week or two. Terrible, just terrible service. Will not use Worx anymore.