WORX ToolsReviews of worx.com

I bought an Aldi wet and dry vacuum and after eight months it stopped. Aldi said that the vacuum warranty was underwritten by Worx After two month Worx sent me a replacement vacuum After 15 minutes it caught fire. Worx refuse to answer my emails Avoid Aldi Avoid Worx. Avoid Made in China

i wrote a review on the Worx site but it looks like it never made it on. First off i love the products , have bought a few and have recommended them to friends and will likely continue to do so. However, my last experience with support to say the least was underwhelming. ( I have the transcript). I bought another product that I took a while to get around to using and realized (did not even use it) that it was not what I had anticipated and asked if I could return it and purchase a different one. The agent was arrogant, uncooperative and made no attempt to help as the product was a week or so out of their return policy. I asked if I could speak to a supervisor; no go. I have had a business for over 30 years and always put the client first and insisted on telling the staff job one was client satisfaction. So here is the deal Workz: train your employees to do that and step outside the box if need be and continue to make good products and "listen" to your customer and find a way to make things work.

I'd had a worx leaf blower/collector for about 10 years and replaced it with their latest model. Unfortunately, they've made a number of changes to the design, most of which are negative. The new bag release is great but the mechanism to remove the blower tube is impossible to work, the bag now has a zip on the bottom only, so the leaves don't drop out and the leaf blower is absolutely hopeless - there is no point in using it. I'm really disappointed, mostly because they had a great product and have thrown it away. Do not waste your money on this.

Bought a bauker drill from toolstation. Turns out worxs responsibility for repairs and warranty. After 12 months ish it caught fire and died. Emails and collected fairly quickly for repair. This is where the trouble started. After a patient wait on a verdict i emailed to find out the status. The drill was unrepairable. They had no replacements and couldn't source a like for like. So i was offered a cheque instead. No Idea the amount etc ... I thought not much of it. Waited a week or so no cheque, no contact from worx. Emailed again. Average of 28 working days for cheques to be processed whatever that means. 28 days go by. Nothing. Another email. Get a response quickly. They have had technical issues authorising cheques! Hopefully few days to sort ... No eta on the actual cheque arrival. Fed up now. Got 2 batteries and a charger as they only wanted the body to repair. Although toolstation selling the complete kit still in a few variations .... But cannot find a bauker body or compatible. So the moral is, check who underwrites what you buy. May receive a cheque one day buy doubtful, bank transfer or a gift card be accepted tbh. Anything really.

After having a WORX 12v jet wash for several years I bought another from Amazon .. came didn’t work .. replaced and this didn’t work either… not a Battery fault or and other issue my end…

Aucune communication, une pseudo garantie de 3 ans … enfin quand cela les arrange et surtout même après avoir payé pour faire réparer et de nouveau la même pièce en panne et bien c’est encore à moi de payer …

Purchase a Worx lawn mower in August 2020, which was used only 3 times that year. In the summer of 2021 went to use the lawn mower and nothing worked (batteries fully charged). Called Support after trouble shooting they informed me they would replace my lawn mower. 3 months later (thanks to my neighbours for lending me their mower), I sent an email requesting the status of my replacment mower. no reply. 3 weeks later I sent another email, this time threating legal action. Guess what, I received a reply stating: My model is discontuned and they would send me a refund in two weeks...a month later nothing. Stay away from these guys purchase a stihl battery mower instead. By far the worst customer service I have ever experienced.

Dit voorjaar een robotmaaier van hun gekocht via Hornbach,dit apparaat doet niet wat het hoort te doen,staat nu de hele zomer daar,dat wil zeggen dat ze het behoorlijk druk hebben met kapot slecht materiaal nakijken.miskoop .heb er echt spijt van.raad het iedereen af