WorthpointReviews of worthpoint.com

Response from WorthpointNov 30, 2021

Hello Dan, Thanks for your review. We’re happy to resolve your issues, and we apologize for any inconvenience you’ve experienced. We offer a free trial (7 lookups or 7 days whichever comes first) with two of our three subscriptions. The Price Guide Lite subscription was selected. The Price Guide Lite subscription activates immediately, as it provides 10 lookups per month. We understand that confusion can happen, and we have provided a full refund via your account. Our customer experience is important to us, and if you would like to provide any additional feedback for our team, please don’t hesitate to contact us. WorthPoint Customer Care Team [email protected] 877.481.5750

Response from WorthpointNov 30, 2021

Hello Kelly, Thanks for your review. We appreciate the time you took out of your busy day to highlight your positive experience with WorthPoint. We appreciate your continued business, and please know we are always happy to chat with you in the future. WorthPoint Customer Care Team [email protected] 877.481.5750

Response from WorthpointNov 18, 2021

Hello Peter, Thank you for your review. We’re sorry that you didn’t have a better experience with us. It looks like an account was created with your email address on 2/26/21. The subscription created provided a free trial, which is 7 lookups or 7 days, whichever comes first. The service provides users access to the Price Guide, which contains digital research for books, sports memorabilia, art, and more. Once the free trial is complete, a subscription is activated. The subscription associated with your account was activated on 3/5/21. It was billed monthly until its cancellation 5/7/21, when we received an email that requested an explanation of the charges on 5/6/21. We cancelled the monthly subscription and provided an explanation of the charges via email on 5/7/21. We received an additional inquiry on 10/15/21, and provided a one time refund via a call with our customer care team on 10/18/21. We apologize for any confusion experienced and we are always happy to assist if you have any additional questions. WorthPoint Customer Care Team [email protected] 877.481.5750

Response from WorthpointNov 18, 2021

Hello Mike, We appreciate your review and apologize that you did not have a better experience with us. We take our customers’ account security seriously, and have added new measures to increase your subscription’s safety. In order to do that, all users were required to update their passwords. If you are still having any challenges with your password, please feel free to reach out to our team, and we’ll be happy to help you. WorthPoint Team 877.481.5750 [email protected]

Response from WorthpointNov 18, 2021

Hello Ralph, Thank you for your review! We strive for an excellent experience for all of our customers, and your feedback helps us to know how we are doing. Thank you for your continued business with us and we look forward to assisting you again whenever you need us. WorthPoint Team 877.481.5750 [email protected]

Response from WorthpointNov 18, 2021

Hello Ariel, Thank you for leaving us your feedback. We strive to create an excellent customer experience for all of our users, and we are happy to make things right. We found that you subscribed to the Price Guide Lite subscription on 9/16/21, which provides 10 lookups monthly at 11.99 per month. The Price Guide Lite subscription is our new offering that is activated immediately. We provided a full refund on 10/12/21, in response to your email request on 10/11/21. Our customer care team is available Monday through Friday, 9am - 7pm EST to assist all users. We’re sorry for the confusion and inconvenience, and please feel free to contact us if you have any further questions or concerns. WorthPoint Team 877.481.5750 [email protected]

Response from WorthpointOct 7, 2021

Hello Cherie, We appreciate your review and apologize for your experience with us. It is not our intention to mislead any of our users. WorthPoint is an online price guide. We show our customers what their items could possibly be worth via subscription to our price guide and research tools. We found that a subscription was created on 9/18/21 with the email address [email protected]. The subscription provided a free trial, which is 7 look ups or 7 days, whichever comes first. At the end of the free trial period, the subscription was converted to an actively paid one on 9/25/21. While the subscription was cancelled the same day, draft attempts had already been initiated. We stopped the draft attempts on 9/28/21. We apologize for the inconvenience, and please know that we are always here to assist you with any concerns or questions via email, [email protected], or by phone at 877.481.5750. We look forward to helping you in the future. WorthPoint Team 877.481.5750 [email protected]

Response from WorthpointOct 7, 2021

Hello Natasha, Thank you for your feedback. We apologize that you did not have a better experience with us. After investigating the account information, our records show that on 10/18/2020, a subscription was created with the email address [email protected]. The subscription comes with a free trial, which is 7 lookups or 7 days, whichever comes first. The subscription was converted to a paid subscription on 10/25020 at the end of the free trial period, and was charged monthly until it was cancelled on 9/26/21. We are always available to assist either via phone, 877.481.5750 or email at [email protected] if you have any questions about billing or cancellations. We continually work to help improve the customer experience, so please feel free to reach out if you wish to discuss the issues you had with cancelling or using the site. We have provided a one time refund for your troubles. WorthPoint Team [email protected] (877) 481-57