Holly
Basically they don't care about service at all
WorthPoint is an unethical company which lures people in on a trial 7 days (fine in itself), but continues to bill you without any communications. I rely on my emails to tell me I'm subscribed or even renewing a year later, and they claim to send these but either don't, or likely they engineer them to go to people's junk mail. I know that because they engineer their T&Cs to not do this. When you raise this with them they do nothing. Unethical, unhelpful customer services and one to just avoid. It's unfortunate I have to give them 1 star.
Response from WorthpointMar 31, 2022
Hello Holly, We thank you for your input and apologize that you didn’t have a better experience with us. We found that a subscription associated with the account was created on 6/4/2019. Each new subscription provides a free trial, which is 7 lookups or 7 days, whichever comes first. Each subscriber receives a “Welcome to WorthPoint” email which outlines what service is provided, and also presents information on our billing cycles, subscription details, and cancellation directions. The Welcome email for [email protected] was sent on 6/4/2019 as well. We are always happy to provide invoices at our subscriber’s request. We’re available via email at [email protected], our “Contact Us” form on the site, or by calling our team at 877-481-5750. We canceled the subscription at your email request on 2/28/22, and provided a refund. We’re always available to assist if you have any additional questions, so please don’t hesitate to contact us. WorthPoint Customer Care Team [email protected] 877.481.5750